Browse Butcher, David R.

1-24 out of 24 article(s)

Title	Type	Date	Words
Siemens: Xpress yourself.		Oct 1, 2005	704
IEX TotalView true to its name.	Editorial	Sep 1, 2005	1307
Customer service, buffet-style.		Sep 1, 2005	528
Celebrating Customer Service Week.		Sep 1, 2005	356
Speaking softly in your ear: the annual headset roundup.		Sep 1, 2005	1262
Hopelessly devoted: a Customer Communications Renaissance.		Aug 1, 2005	751
Wales for your business: a bit of work, a bit of play, a lot of promise.		Aug 1, 2005	1703
Automated Agents: not people, not normal speech apps.		Jul 1, 2005	876
Interactive Intelligence's updated CIC integrates and diets.		Jun 1, 2005	854
This is the best thing EVER!... Don't tell anyone.	Column	Jun 1, 2005	405
Macromedia's solution is blowin' in the wind.		May 1, 2005	958
Reading beyond stereotypes: considering Ontario, Canada, for outsourcing and call centers.		May 1, 2005	1542
Speech frustrations.		May 1, 2005	325
NetSuite 10.0 offers aerial view of customers.		Apr 1, 2005	952
Go hosted: help fund college students' expenses.	Brief Article	Apr 1, 2005	285
IBM technology aiding Children's Hospital ICU.		Apr 1, 2005	414
NETtime: no use for anachronous time card processes.		Mar 1, 2005	904
A wallflower's perks: selling the work-from-home concept to attain higher-quality agents.		Mar 1, 2005	331
West VACD removes agents' geographic limitations.		Feb 1, 2005	588
Toshiba eases evolution with flexibility.		Jan 1, 2005	829
Chat, e-mail and self-service, unite!		Nov 1, 2004	886
Nortel Web-Centric Self Service.	Column	Oct 1, 2004	874
Amae Software sows the seeds of customer loyalty.		Sep 1, 2004	859
FAQs are stubborn things.		Aug 1, 2004	1477