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Articles
1-100 out of 100 article(s)
| Title |
Author |
Type |
Date |
Words |
| Corporate mindset is key to unified communications adoption in Asia-Pacific region. |
|
|
Jun 1, 2009 |
366 |
| Next generation unified communications for better collaboration: communications and collaboration will become critical elements of business success as the next generation of mobile communications devices and platforms link the right people, at the right time, through the most appropriate networks. |
Phua, K.C. |
|
Dec 1, 2008 |
1089 |
| Virtual teaming: Welcome to the 21st century. |
Collins, Jerome H.; Ernst, Robert; Smith, Martin |
|
Jul 1, 2008 |
2426 |
| Inclarity signs new agreement with Zen Internet. |
|
Brief article |
Aug 17, 2007 |
123 |
| Calls for service: destination India. |
Modic, Stan |
|
Aug 1, 2007 |
575 |
| New formula for telephone tax refund. |
|
Brief article |
Jan 1, 2007 |
97 |
| Gold Quill Awards 2006: excellence. Innovation. Recognition. Challenge. |
|
Cover story |
Jul 1, 2006 |
4346 |
| Autonomy enters agreement to acquire etalk. |
|
Brief Article |
Jun 1, 2005 |
118 |
| Envox expands Professional Services initiative. |
|
Brief Article |
Jun 1, 2005 |
132 |
| Macromedia, Premiere Global announce strategic partnership. |
|
Brief Article |
Jun 1, 2005 |
132 |
| BCS communications celebrates in new office location. |
|
Brief Article |
Jun 1, 2005 |
107 |
| The TMC Seal of Approval. |
|
Brief Article |
Apr 1, 2005 |
92 |
| Customer Inter@ction Solutions[R] magazine's twentieth annual Top 50 inbound Teleservices Agencies Ranking. |
|
|
Apr 1, 2005 |
2037 |
| Customer Inter@ction Solutions[R] magazine's twentieth annual Top 50 outbound Teleservices Agencies Ranking. |
|
|
Mar 1, 2005 |
1816 |
| IP contact centers and the agile company. |
Tehrani, Rich |
|
Jan 1, 2005 |
652 |
| Call centre development. (Around the North). |
|
Brief Article |
Aug 1, 2002 |
82 |
| Profile 2002: a survey of IABC membership; the latest research on job satisfaction, salaries and opinions about the profession. |
|
Statistical Data Included |
Aug 1, 2002 |
9482 |
| Analyzing the data: some (not so) random thoughts on IABC Profile 2002. |
Williams, Louis C. |
|
Aug 1, 2002 |
1843 |
| Blurred standards: when corporate ethics fall by the wayside, so does the public's trust. |
Williams, Dean |
Brief Article |
Aug 1, 2002 |
793 |
| Chic-ahhhhh-go! Messages profound and clear came home from the IABC international conference. |
Lester, Trish |
|
Aug 1, 2002 |
2243 |
| The camera as a 'time machine': still photography's unique asset. (Photocritique). |
Douglis, Philip N. |
Brief Article |
Aug 1, 2002 |
442 |
| Could you care less whether or not you could not care less? (Wood on Words). |
Wood, Alden |
Brief Article |
Aug 1, 2002 |
686 |
| Don't make 'em come looking for you and your message on the web. (Digital Knowledge). |
Rosen, Sheri |
Brief Article |
Aug 1, 2002 |
685 |
| Noetica survey examines e-government and the importance of call centres. |
|
Brief Article |
Jul 24, 2002 |
137 |
| Cabling system hits a home run; careful preparation puts a customer-oriented corporation in the big leagues. (Cabling, Wiring and Enclosures). |
|
|
Jun 1, 2002 |
1007 |
| Long distance choices: there's less fine print with anytime flat rates, but watch out. (Communications). |
Kaelble, Steve |
Brief Article |
Jun 1, 2002 |
771 |
| Phone systems reap benefits of PC-based technology: firms capitalize on functionality, low cost. (Special Report: High-Tech). |
Palenscar, Brett |
Brief Article |
May 6, 2002 |
782 |
| Automated systems boost productivity: call centres are increasingly becoming a strategic channel for financial institutions to manage their customer inquiries. (Call Centres And Voice Recognition - Special Feature). |
Jones, Sarah |
Brief Article |
Apr 16, 2002 |
898 |
| Come for an education, stay for a demo, leave with a plan. (High Priority!). |
|
|
Apr 1, 2002 |
713 |
| Correcting common misconceptions about communicating during mergers & acquisitions. (Foundation Findings). |
Whalen, Patricia T. |
|
Apr 1, 2002 |
2382 |
| The New IABC. (IABC Annual Report 2000-2001). |
|
Brief Article |
Apr 1, 2002 |
369 |
| A community of spirit. (IABC Annual Report 2000-2001). |
|
Brief Article |
Apr 1, 2002 |
420 |
| Highlights of fiscal year 2000-2001. (IABC Annual Report 2000-2001). |
|
Brief Article |
Apr 1, 2002 |
304 |
| Reviewing the Research Foundation year: steady as we grow. (IABC Annual Report 2000-2001). |
|
Brief Article |
Apr 1, 2002 |
610 |
| IABC: Consolidated Statements. |
|
Brief Article |
Apr 1, 2002 |
698 |
| Looking from the outside in: your job is communicating change. So how do you handle it when change has put you out of a job? |
Lundquist, Edward |
|
Apr 1, 2002 |
1937 |
| Supporting change: how communicators at Scotiabank turned ideas into action. |
White, Tracy |
|
Apr 1, 2002 |
907 |
| Un-Spun: ethical communication practices serve the public interest. |
Williams, Dean |
Brief Article |
Apr 1, 2002 |
816 |
| ABN Amro adds NetByTel services. (Tech Newz). |
|
Brief Article |
Mar 1, 2002 |
71 |
| Ergonomics for call centers. (Call Center/CRM Management Scope). |
Eisman, Daniel |
|
Mar 1, 2002 |
2405 |
| Seventeenth-annual Top 50 outbound Teleservices Agencies Ranking. (Outsourcing). |
|
|
Mar 1, 2002 |
5250 |
| One size does not fit all: Targeting your contact center services for better ROI. (E-Sales - E-Service). |
Wilson, Brad |
|
Mar 1, 2002 |
1840 |
| The Purdue Page. |
|
|
Mar 1, 2002 |
446 |
| Commetrex announces T.38 interoperability lab. (Breaking News). |
|
Brief Article |
Mar 1, 2002 |
149 |
| iPass and TechTeam collaborate. (Breaking News). |
|
Brief Article |
Mar 1, 2002 |
146 |
| VoIp in the call center: A guide to call quality and SLA metrics. (Communications Solutions[TM] Feature). |
Massad, Bob |
|
Mar 1, 2002 |
1821 |
| Connected TLM v. 6.1. (TMC[TM] Labs Review). |
|
Product/Service Evaluation |
Mar 1, 2002 |
1991 |
| Cell center site selection. (RE: Location). |
Beatty, James |
|
Mar 1, 2002 |
1026 |
| Conveying an effective message in voice mail or e-mail. (Nursing Technology). |
Curtin, Leah; Simpson, Roy L. |
|
Feb 1, 2002 |
624 |
| Your call is important to us: call centres, technology and the future of work. |
Butler, Vera; Cooper, Len |
|
Feb 1, 2002 |
1433 |
| From call center agent to net rep: Web-Enabling your front-line staff. (Call Center/CRM Management Scope). |
Reynolds, Penny |
|
Feb 1, 2002 |
3696 |
| Multichannel customer contact centers: The house that customers built; When the telecom storm that began in 2001 blows over, who will remain Standing? (Feature). |
Morrison, Anne |
|
Feb 1, 2002 |
1669 |
| Mission - Critical call centers. (Communications Solutions). |
Donner, Chris |
|
Feb 1, 2002 |
2136 |
| Centre to inject $1.5 million into economy: Cochrane public utilities commission opens second call centre location in Timmins. |
Ross, Ian |
Brief Article |
Jan 1, 2002 |
462 |
| PRC promotes wesley O'Brien to CEO. (Happenings). |
|
Brief Article |
Jan 1, 2002 |
64 |
| Diversified data services changes name. (Happenings). |
|
Brief Article |
Jan 1, 2002 |
91 |
| Keeping Business Going. (Business Continuity). |
Marshall, Jeffrey |
|
Dec 1, 2001 |
1779 |
| Spam causing problems for a third of UK businesses - report. |
|
Brief Article |
Nov 2, 2001 |
119 |
| Decentering The Contact Center: Turning and turning in the widening gyre The falcon cannot hear the falconer; Things fall apart; the centre cannot hold; Mere anarchy is loosed upon the world. (Staff). |
Lounsbury, Erik |
|
Nov 1, 2001 |
2870 |
| Still Leaving It To Fate?: Optimizing Workforce Management. (Innovative Management Information). |
Durr, William Jr. |
|
Nov 1, 2001 |
1875 |
| Out with the New, in with the Old: A Look at Scheduling Alternatives. (Innovative Management Information). |
Spraetz, Brian |
|
Nov 1, 2001 |
1888 |
| Irene Online. (TMC[TM] Labs Review). |
|
|
Nov 1, 2001 |
1059 |
| Emvolve Performance Manager. Release 1.5. (TMC[TM] Labs Review). |
|
|
Nov 1, 2001 |
2727 |
| Busting Site Selection Paradigms. (RE: Locations). |
Lehner, Kathie |
|
Nov 1, 2001 |
824 |
| Former AT&T Call Center Executives Launch Customer Interaction Center. (RE: Locations). |
|
Brief Article |
Nov 1, 2001 |
99 |
| AFFINA Is Texas Bound. (RE: Locations). |
|
Brief Article |
Nov 1, 2001 |
113 |
| Aegis Locates In Rocky Mount. (RE: Locations). |
|
Brief Article |
Nov 1, 2001 |
88 |
| Communication ... something worth talking about: there's no magic to communicating. Better input helps make better decisions possible. (Success Through Education And Training)(Cover Story). |
Bassuk, Howard |
Brief Article |
Oct 1, 2001 |
937 |
| Infection Alert: The 'Bad Manners Bug'. |
KNILANS, GERRI |
Brief Article |
Sep 24, 2001 |
867 |
| Stay Cool When Things Get Hot. |
Woolf, Dr. Reesa |
|
Sep 1, 2001 |
1198 |
| Developing a Clearer and Stronger Writing Style. |
Larkins, Ernest R. |
|
Sep 1, 2001 |
1572 |
| Big Blue To The Rescue. |
|
Brief Article |
Sep 1, 2001 |
151 |
| The Swedish Call Center Outlook. |
Lounsbury, Erik |
|
Sep 1, 2001 |
1694 |
| IRT Opens Florida Center. |
|
Brief Article |
Sep 1, 2001 |
98 |
| StarTek Touches Down In Canada. |
|
Brief Article |
Sep 1, 2001 |
154 |
| SimStar Settles In At New Headquarters. |
|
Brief Article |
Sep 1, 2001 |
108 |
| Stream Online In British Columbia. |
|
Brief Article |
Sep 1, 2001 |
143 |
| InSite On Bavaria. |
|
|
Sep 1, 2001 |
220 |
| Study critical of call centre procedures. |
|
Brief Article |
Aug 16, 2001 |
357 |
| Hurdles to Cyberjustice. |
PIAZZA, PETER |
Brief Article |
Aug 1, 2001 |
346 |
| What if the Virtual Walls Fall? |
KLEIN, DAN; CANFIELD-WOODS, BEVERLY; PIAZZA, PETER |
Brief Article |
Aug 1, 2001 |
3890 |
| AT&T selects Convergys' contact centre technology for broadband offering. |
|
Brief Article |
May 28, 2001 |
91 |
| Videoconferencing Adds a Competitive Advantage to Your Business. |
Love, Don |
Brief Article |
May 28, 2001 |
289 |
| THE WEB-ENABLED CALL CENTER MAY BE THE FUTURE OF CUSTOMER SERVICE TOMORROW'S CALL CENTER, TODAY. |
MARKS, SUSAN J. |
|
May 1, 2001 |
1544 |
| Symbols Speak Volumes. |
McLaughlin, Thomas A. |
|
May 1, 2001 |
1129 |
| It's about time. |
jensen, bill |
|
Apr 1, 2001 |
1612 |
| LINKING COMMUNICATION TO BUSINESS SUCCESS: a challenge for communicators. |
Clutterbuck, David |
Brief Article |
Apr 1, 2001 |
947 |
| Crown Business Communications. |
Johnson, Danielle |
Brief Article |
Nov 1, 2000 |
31 |
| Survival of the fttest: A Lesson from Nature. (COVER STORY). |
Sopow, Eli |
|
Oct 1, 2000 |
1755 |
| Change they said it couldn't be done. |
Suss, Drew |
|
Oct 1, 2000 |
2456 |
| Excel winner Solomon d. trujillo. (DISCUSSES COMMUNICATIONS). |
Gordon, Gloria |
Interview |
Oct 1, 2000 |
1722 |
| From audits to analytics. |
Gayeski, Diane |
|
Oct 1, 2000 |
1217 |
| Coffee chats as leadership tools: Face-to-face communication between executives and their employees is becoming increasingly important in this time of increasing change within companies.... |
Siegfried, Janell |
Brief Article |
Oct 1, 2000 |
842 |
| New online resource opens new doors of knowledge: TALKINGBUSINESSNOW.COM Your Online Resource for Communication Strategies. (UPDATE). |
|
Brief Article |
Oct 1, 2000 |
951 |
| It's time for 2001 chairman's award and fellow award nominations. (NEWS). |
|
Brief Article |
Oct 1, 2000 |
133 |
| RFPs announced. (NEWS). |
|
Brief Article |
Oct 1, 2000 |
153 |
| Symbolic settings add meaning to portraits. (PHOTOCRITIQUE). |
Douglis, Philip N. |
Brief Article |
Oct 1, 2000 |
610 |
| Nomination deadline: december 1, 2000. (IABC EXCEL Award). |
|
Brief Article |
Oct 1, 2000 |
369 |
| Stealth communication in the high-tech field. (DIGITAL KNOWLEDGE). |
Rosen, Sheri |
Brief Article |
Oct 1, 2000 |
784 |
| Appreciating the Diversity in Multicultural Communication Styles. |
Dou, Wei-lin; Clark, George William Jr. |
|
Jun 22, 1999 |
4804 |
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