Business Success Stories Take Center Stage at Nuance V-World 2003 Conference.

Business Editors/High-Tech Writers

V-World

MENLO PARK, Calif.--(BUSINESS WIRE)--May 7, 2003

Premier Speech Solutions Event Draws Industry Leaders to San

Francisco, Attendees Hear First-hand the Business Value of Speech

Recognized as the premier speech education conference, Nuance (Nasdaq:NUAN) V-World 2003 brought customers, partners and industry thought leaders together last week in San Francisco to discuss first-hand how speech is changing the way companies do business today.

"Speech is adding substantial value to businesses around the globe," said Chuck Berger, president and CEO of Nuance. "From Avon in the United States to UBS in Switzerland and TELUS in Canada, companies are automating tasks, reducing costs, offering new revenue-producing services and setting themselves apart from the competition with speech. The return on investment for these speech solutions is staggering -- many pay for themselves in a matter of months."

Industry analysts predict that revenue from voice-enabled services will reach $1.4 billion by 2004 and analyst firms such as Gartner Group are listing speech recognition as one of 2003's top 10 "strategic technologies." One of the catalysts for market growth is the emergence of packaged speech applications that simplify deployment, reduce time-to-market and speed realization of ROI. Showcased at V-World, Nuance Call Steering is a packaged speech application that accurately and cost-effectively routes customer phone calls to the correct customer care destination.

Also at V-World, speech technology customers presented real-word case study blueprints about how they were putting speech to work in retail, banking and insurance environments. Keynote presentations from Avon, Bell Canada, EnergySouth, Expedia, Lloyds TSB, TELUS, UBS, Verizon and Ydilo centered around customer care, going global with speech, empowering sales with speech and improving employee productivity.

Security and brand extension were two additional topics tackled by customer and industry analyst panelists in specialized business sessions, which zeroed in on the bottom-line value speech brings to business. Sessions focused on using speech to cut costs, improve customer satisfaction, increase automation and simplify information access featured leading companies including Delta Airlines, Merrill Lynch, AT&T Wireless, Charles Schwab, Sun, and Oracle.

Also at V-World 2003, winners of the first annual Nuance Voice Industry Awards were announced. Diversified financial services company Strong Financial Corporation was honored as the Business Value category winner. Meanwhile, Bell Canada's Emily customer care application -- the speech persona of the company's 310-BELL customer care portal -- received the award for Innovation. The Nuance Voice Industry Awards recognize outstanding achievements in speech.

Intel, Datria, Sun Microsystems, Aculab, Edify, Apptera, Advanced Speech Solutions, Channel Access, Hewlett-Packard, Versay, West, and Visa joined Nuance in sponsoring the sixth annual V-World conference, along with media/analyst supporters Benchmark Portal, ContactCenterWorld.com, Datamonitor, TMA, Speech Technology Magazine and Zelos Group.

About Nuance

Nuance is the speech expert. Nuance's speech software solutions enable automated access to everything from account balances to flight information, email reading to voice activated dialing -- accessed using nothing more than the power of voice and an ordinary phone. In markets around the world, leading enterprises and telecommunications carriers -- including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more -- work with Nuance to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit http://www.nuance.com or call 1-888-NUANCE-8.

This press release contains forward-looking statements, including, for example, those relating to the growth of the market for Nuance's products. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that the market for Nuance's products will not grow as anticipated or will decline and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed annual report on form 10-K. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.

Note to Editors: Nuance is a registered trademark of Nuance Communications, Inc. Nuance Call Steering is a trademark of Nuance. All other trademarks are the property of their respective owners.