Business Objects Strengthens Customer Focus With Appointment of Scott Bajtos as Group Vice President, Customer Advocacy.Business Editors LAS VEGAS--(BUSINESS WIRE)--Oct. 23, 2001 Business Objects International User Conference Software Industry Veteran Will Lead Global Customer Care and Support Programs, Increasing Customer Satisfaction Business Objects (Nasdaq:BOBJ BOBJ Business Objects SA ), the world's leading provider of business intelligence (BI) solutions, today announced that it has named Scott Bajtos to the position of group vice president, customer advocacy. A software industry veteran with more than twelve years experience in developing and managing global customer care and support programs, Bajtos will develop the strategy and rollout of customer-centric programs worldwide. "Customer obsession" is a core value for all Business Objects employees. Bajtos' new role is designed to continue the development of this core value at Business Objects by creating programs and a company culture that always puts the customer first. Reporting to John Olsen For the Australian artist John Olsen, see John Olsen (artist). John Wayne Olsen, AO was Premier of South Australia between November 28, 1996 and October 22, 2001. John Olsen was a member of the Liberal Party and Member of Parliament for more than 20 years. , president and COO of Business Objects, Bajtos will run worldwide customer support, global customer advocacy programs, and maintenance renewal. "I am very pleased to have Scott Bajtos join the Business Objects team," said John Olsen, president and COO of Business Objects. "This appointment demonstrates our continuing commitment to our customers, and I look forward to helping him build a customer-centric corporate culture." "I am very proud to join the industry leader in business intelligence, and look forward to bringing my vision of `customer obsession' to Business Objects," said Bajtos, newly named group vice president of customer advocacy. "Most companies are satisfied with average-to-good customer satisfaction ratings. I am committed to going beyond that with our customers, and turning them into `apostles' who will evangelize e·van·gel·ize v. e·van·gel·ized, e·van·gel·iz·ing, e·van·gel·iz·es v.tr. 1. To preach the gospel to. 2. To convert to Christianity. v.intr. To preach the gospel. our vision of business intelligence." Bajtos plans to roll out several customer-focused programs in the near future. These include an "Executive Partner" program, in which every Business Objects executive will be responsible for relationships with select customers. The executives will develop ongoing relationships with the customers, to obtain an understanding of their issues from a business perspective so that Business Objects can build a collaborative, mutually beneficial Adj. 1. mutually beneficial - mutually dependent interdependent, mutualist dependent - relying on or requiring a person or thing for support, supply, or what is needed; "dependent children"; "dependent on moisture" relationship with these clients. In addition, the company will build upon its existing customer satisfaction measurement program, which is used to benchmark the company's progress in this area over time. Bajtos will increase the sophistication so·phis·ti·cate v. so·phis·ti·cat·ed, so·phis·ti·cat·ing, so·phis·ti·cates v.tr. 1. To cause to become less natural, especially to make less naive and more worldly. 2. and scope of the customer satisfaction measurement program, and use it as an important lever for developing a customer focused culture throughout Business Objects. Most recently vice president of customer care at Marimba marimba: see xylophone. marimba Xylophone with resonators under each bar. The original African instrument uses tuned calabash resonators. In Mexico and Central America, where it was brought by African slaves, the wooden bars may be affixed to a , Inc., Bajtos was responsible for Marimba's global customer support and customer satisfaction program. Prior to joining Marimba, he served as vice president, Office of Customer Advocacy at Cadence Design Systems (company) Cadence Design Systems - A company that sells electronic design automation software and services. http://cadence.com/. See also Verilog. , Inc. During his ten years at Cadence cadence, in music, the ending of a phrase or composition. In singing the voice may be raised or lowered, or the singer may execute elaborate variations within the key. , Bajtos was responsible for enhancing customer loyalty and satisfaction resulting in maximizing revenue. Bajtos also pioneered and launched a Group Charter, which formulated a worldwide customer-centric organization at Cadence. Business Objects is committed to the success of its customers. The company encourages any Business Objects customer to contact Scott Bajtos directly at 408/953-6358 to give input on their relationship with the company, and thoughts on working together in the future. About Business Objects Business Objects is the world's leading provider of business intelligence (BI) solutions. Business intelligence lets organizations access, analyze, and share information internally with employees and externally with customers, suppliers, and partners. It helps organizations improve operational efficiency, build profitable customer relationships, and develop differentiated product offerings. The company's products include BusinessObjects(TM) 2000, the industry's leading integrated business intelligence toolset and platform; and BusinessObjects(TM) Analytics, an integrated suite of enterprise analytic applications Analytic Applications are a type of business application software, used to measure and improve the performance of business operations. More specifically, Analytic Applications are a type of Business Intelligence solution. . Business Objects pioneered the modern BI industry in 1990 by inventing a patented "semantic layer Semantic Layer The semantic layer is a business representation of corporate data that helps end users access data autonomously using common business terms. Developed and patented by Business Objects, it maps complex data into familiar business terms such as product, " that insulates users from the complexity of databases. In 1995, the company was first to focus on enterprise-scale BI deployments and today supports customers with more than 20,000 users. The company moved aggressively to the internet in 1997 by pioneering the market for BI extranets, a market that it continues to lead today. In 2000, the company delivered the industry's first interactive mobile BI solution. Today, Business Objects continues to innovate, creating and delivering a unique vision for enterprise analytic applications. Business Objects has more than 14,000 customers in over 80 countries. The company's stock is publicly traded under the ticker symbols Ticker Symbol An arrangement of characters (usually letters) representing a particular security listed on an exchange or otherwise traded publicly. When a company issues securities to the public marketplace, it selects an available ticker symbol for its securities which investors NASDAQ: BOBJ and Euronext Paris Euronext Paris is France's securities market, formerly known as the Paris Bourse, which merged with the Amsterdam and Brussels exchanges in September 2000 to form Euronext NV, which is the second largest exchange in Europe behind the London Stock Exchange. (Sicovam code 12074). It is included in the SBF SBF Studium Biblicum Franciscanum (Franciscan School of Biblical Investigations; Jerusalem, Israel) SBF Small Block Ford (automotive engine) SBF Single Black Female SBF Société des Bourses Francaises 120 and IT CAC See Consumer Advisory Council. 50 French stock market indexes. Business Objects can be reached at 408/953-6000 and www.businessobjects.com. Note to Editors: Other company and product names may be trademarks of the respective companies with which they are associated. A full-text copy may be downloaded from the web; access http://www.businesswire.com/cnn and search on "Business Objects." Business Objects product inquiries should contact 800/527-0580. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion