Business Objects Earns Prestigious Support Center Practices -- SCP -- Certification.

Business Editors

SAN JOSE, Calif.--(BUSINESS WIRE)--Feb. 11, 2004

Certification Recognizes Business Objects for Delivering

Top Quality Support to Customers

Business Objects (Nasdaq:BOBJ)(Euronext Paris ISIN code: FR0004026250-BOB), the world's leading provider of business intelligence (BI) solutions, today announced that it has earned the prestigious Support Center Practices (SCP) Certification. SCP Certification is an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading technology companies along with Service Strategies Corporation. The certification recognizes the high quality and consistency of the Business Objects customer support organization, and is based on a stringent set of performance standards representing best practices for delivering world-class technology support. Business Objects achieved certification after an extensive audit of its Americas Support Center.

"Business Objects is committed to the success of our customers," said Dave Galloway, group vice president of customer support for Business Objects. "Receiving SCP Certification is further validation that Business Objects has built a world-class support organization. With the expertise of our entire Support Center, we have developed and maintained an organization that plays a vital role in helping our customers improve enterprise performance through the use of business intelligence."

Business Objects customer support provides a wide range of round-the-clock services and technical expertise. For example, customer support brings resolution to issues quickly with on-site visits, 24/7 emergency support, quarterly reviews, dedicated teams of engineers, online support, remote diagnostic services, and support contacts. Business Objects uses its own technology to monitor case closure rates and customer satisfaction.

SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the approximately one hundred business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results.

"By passing the rigorous requirements necessary to achieve SCP Certification, Business Objects has made it clear they are committed to delivering world-class support to their customers," said Jerry Concannon, SCP Auditor. "During the SCP Certification audit, Business Objects demonstrated a clear commitment to customer satisfaction and continuous improvement."

Business Objects joins the ranks of other leading technology companies that have achieved the prestigious and sought-after SCP Certification, including Lawson Software, Lockheed Martin Incorporated, McKesson Corporation, Mentor Graphics Corporation, Network Appliance Incorporated, Nokia and Xerox Corporation among others. Currently over two hundred technology support organizations around the world participate in the SCP program.

About Support Center Practices (SCP) Certification

The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and forty of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA represents over 22,500 service executives in over 2,700 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, email [e-mail] or visit http://www.scpcertification.com/.

About Business Objects

Business Objects is the world's leading business intelligence (BI) software company. Business intelligence enables organizations to track, understand, and manage enterprise performance. The company's solutions leverage the information that is stored in an array of corporate databases, enterprise resource planning (ERP), and customer relationship management (CRM) systems.

Popular uses of BI include enterprise reporting, management dashboards and scorecards, customer intelligence applications, financial reporting, and both customer and partner extranets. These solutions enable companies to gain visibility into their business, acquire and retain profitable customers, reduce costs, optimize the supply chain, increase productivity, and improve financial performance.

In December 2003, Business Objects completed the acquisition of Crystal Decisions, the leader in enterprise reporting. The combined product line includes software for reporting, query and analysis, performance management, analytic applications, and data integration. In addition, Business Objects offers consulting and education services to help customers effectively deploy their business intelligence projects.

Business Objects has more than 24,000 customers in over 80 countries. The company's stock is traded under the ticker symbols Nasdaq:BOBJ and Euronext Paris (ISIN: FR0004026250 - BOB). It is included in the SBF 120 and IT CAC 50 French stock market indexes. Business Objects can be reached at 408-953-6000 and http://www.businessobjects.com.

BusinessObjects is a trademark of Business Objects S.A. in the United States and/or other countries. Other company and product names may be trademarks of the respective companies with which they are associated.