Business Objects Appoints Jane Garstin to Vice President of Worldwide Customer Support.

Business Editors

SAN JOSE, Calif.--(BUSINESS WIRE)--Nov. 1, 2000

Business Objects (Nasdaq:BOBJ), the world's leading provider of e-business intelligence (e-BI) solutions, today announced the promotion of Jane Garstin to the position of vice president, worldwide customer support.

Garstin has worked for Business Objects for four years, most recently as senior director of worldwide customer support. As vice president, Garstin is responsible for all customer support activity worldwide, including all regional support centers in the US, Europe, and Asia as well as the Corporate Support Center in Paris, France. She reports directly to Bernard Liautaud, president and CEO of Business Objects.

"This promotion for Jane Garstin is in recognition of her strong contribution to customer support over the past four years," said Liautaud. "Customer support is and will be a very important part of Business Objects success. I am confident that Jane and her team will continue Business Objects commitment to working closely with customers worldwide to deliver exceptional service and value."

Garstin joined Business Objects in 1997 as support manager in the United Kingdom. She worked closely with colleagues in worldwide customer support on the creation of the European support center in Maidenhead, where Garstin was appointed director. As director, Garstin led the migration of support services from France, Germany, Italy, The Netherlands, and Sweden to the European support center in Maidenhead where it became the new transnational customer support center.

In 1999, Garstin was promoted to senior director of worldwide customer support where she ran all regional support centers and completed the globalization of customer support by adding the Japanese/International Distribution Division (IDD) support operations to the worldwide customer service umbrella. Garstin most recently assisted with the development and implementation of premium tiered support services.

In December 1999, Garstin and her team were honored with the 1999 Software Technical Assistance Recognition (STAR) Award for their accomplishments in globalizing the support organization, delivering the internet-based self-service customer support application, and improving overall customer satisfaction.

Prior to joining Business Objects, Garstin was at The Accounting House for six years. Garstin holds Business diplomas from the Open University and Anglia Polytechnic University in Cambridge.

About Business Objects

Business Objects is the world's leading provider of e-business intelligence (e-BI) solutions. The company coined the term e-business intelligence in 1998 to describe the intersection of business intelligence and the internet. Using e-business intelligence, organizations can access, analyze, and share information in intranet, extranet, and e-business environments. In intranets, the company's products provide employees with information to make better business decisions, and are used in environments ranging from workgroups of 20 users to enterprise deployments exceeding 20,000. In the extranet environment, the company is pioneering the use of e-BI in applications that allow organizations to build stronger relationships by linking customers, partners, and suppliers via the internet. In addition, the company's products can improve the performance of an e-business by providing reporting and analysis against the ever-expanding amount of transaction and profile data that is collected each day throughout the world wide web.

Founded in 1990, Business Objects pioneered the modern business intelligence industry by inventing and patenting a "semantic layer" that insulates users from the technical complexity of database systems. Today, the company has over 11,500 customers in more than 80 countries. The company's stock is publicly traded under the ticker symbols NASDAQ: BOBJ and PARIS BOURSE: code SICOVAM 12074, and included in the SBF 120 and IT CAC 50 French stock market indexes. Business Objects can be reached at 408/953-6000 and www.businessobjects.com.

BusinessObjects is a trademark of Business Objects SA. WebIntelligence is a registered trademark of Business Objects SA. Other company and product names may be trademarks of the respective companies with which they are associated.