Business Controls, Inc. Selects Center Partners to Provide Contact Center Services.FORT COLLINS, Colo. -- Center Partners' Rapid Launch and Complex Call-Handling Programs Bolster Offering for Leading U.S. Provider of Corporate Safety and Risk Mitigation Services Center Partners has announced that it has begun providing contact center services to Business Controls, Inc. (BCI BCI Bat Conservation International BCI Brain-Computer Interface BCI Business Continuity Institute BCI Business Cycle Indicators BCI Banco de Credito e Inversiones (Chilean bank) BCI Bell Canada International ), a leader in corporate risk mitigation and the nation's leading provider of corporate investigations. Based in Colorado, Center Partners provides 24/7 inbound telephone support for BCI's incident-reporting services, MySafeWorkplace.com and MySafeCampus.com. These services allow employees, customers, students and others to anonymously report ethical or safety problems such as fraud, embezzlement embezzlement, wrongful use, for one's own selfish ends, of the property of another when that property has been legally entrusted to one. Such an act was not larceny at common law because larceny was committed only when property was acquired by a "felonious taking," i. , harassment, discrimination, theft and substance abuse. By providing the company or college an early warning of looming problems, the system can trigger immediate intervention and reduce long-term costs. Incident reports can be filed via the Internet or telephone. With sophisticated controls, the system automatically ensures confidentiality and the proper distribution of incident information. But according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. BCI's Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. Steve Foster, the human relationship created between the caller and the call center agent is also critical. "Almost every call presents a complex situation, and it is often emotional," said Mr. Foster. "The first challenge for the call center agent is to make the caller feel totally comfortable and safe. Then, there's a lot of information to gather and accuracy is vital. One of our main reasons for choosing Center Partners was their proven ability to handle both data and human issues exceptionally well." Since BCI is growing rapidly, the company was also looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a contact center that could ramp up Ramp Up To increase a company's operations in anticipation of increased demand. Notes: A company might 'ramp up' operations if they just signed a contract creating substantially more demand for their product. See also: Demand, Economies of Scale and launch the program quickly. After an accelerated set-up period of only three weeks, Center Partners' multi-language program went live in early December. "Our fast launch and immediate success handling calls for BCI reflect some of our greatest strengths," said David Geiger, Center Partners CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Our award-winning training programs give us the tools to ramp up much faster than conventional call centers," he said. "Our technology enables us to integrate with complex client systems quickly. And once our programs are running, our culture promotes continuous improvement. We are constantly benchmarking and testing creatively -- looking for novel ways to improve both the human dimension of our calls and our quantitative service levels." About Business Controls, Inc. Business Controls, Inc. applies advanced technology to enable organizations of all sizes to mitigate internal risks and improve profitability. With innovations like MySafeWorkplace.com, BCI also helps businesses comply with the Sarbanes-Oxley Act See SOX. of 2002, which requires all publicly traded companies publicly traded company A company whose shares of common stock are held by the public and are available for purchase by investors. The shares of publicly traded firms are bought and sold on the organized exchanges or in the over-the-counter market. to maintain an anonymous incident-reporting system. BCI services include consulting, corporate investigations, training in risk-management and anonymous incident reporting. The company's clients include more than 200 of the Fortune 1000. Contact: John Walker, Business Controls, Inc., 7810 Shaffer Parkway, Suite 125, Littleton, Colorado 80127. Tel: 800-650-7005. Fax: 303-526-7757. Or visit: www.businesscontrols.com. About Center Partners Center Partners is a division of WPP Group plc. (Nasdaq: WPPGY), one of the world's premier communications companies with revenues exceeding $6 billion. Headquartered in Fort Collins, Colorado The City of Fort Collins, a home rule municipality situated on the Cache la Poudre River along the Colorado Front Range, is the county seat and most populous city in Larimer County, Colorado. , Center Partners provides a broad spectrum of contact center services for clients based in North America and overseas. Contact: Center Partners, 4401 Innovation Drive, Fort Collins, CO 80525. Tel: 800-519-3532. Fax: 970-206-8434. Or visit: www.centerpartners.com. |
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