Business Automation Service Providers Select SafeHarbor.com's Outsourced Solutions to Accelerate Time to Market and Gain Competitive Edge.Business/High Tech Editors SATSOP, Wash.--(BUSINESS WIRE)--July 5, 2000 Self-Service, Web-Focused Customer Support and Proven Performance Ensure Quality Care and Effective Customer Service SafeHarbor.com, a Web-focused customer service outsourcer, today announced that StaffSheets.com and CapitalStream have selected SafeHarbor.com to provide their customer service. By leveraging SafeHarbor.com's expertise and hosted customer support solutions, StaffSheets.com and CapitalStream were able to accelerate their time to market and gain a competitive advantage with proven, effective and intuitive customer support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . By partnering with SafeHarbor.com, these companies are able to remain focused on growing their customer bases and delivering their core business service offerings. SafeHarbor.com delivers interactive Web solutions through a customized KnowledgeBASE, state-of-the-art infrastructure and expert Knowledge Engineers. The self-service knowledge base environment is intuitive and searchable and is constantly updated with the latest support issues and solutions. The self-help Redressing or preventing wrongs by one's own action Without Recourse to legal proceedings. Self-help is a term in the law that describes corrective or preventive measures taken by a private citizen. driven approach to support on the Web is also backed by multi-channel See multichannel. , one-on-one one-on-one adj. 1. Consisting of or being direct communication or exchange between two people: one-on-one instruction. 2. Sports Playing directly or exclusively against a single opponent. assistance including advanced chat, email, Web case or phone. "We chose SafeHarbor.com because they have distinguished themselves in the market with their proven approach and successful delivery of services for technology companies," stated Erik Rini, Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. , StaffSheets.com. "SafeHarbor.com offered the level of service we were looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ." StaffSheets.com is a Web-based application See Web application. service built for the data exchange of the staffing industry. StaffSheets.com enables staffing companies, their employees, and their clients to exchange time and expense and other work-related data online and in real time. Efficiency and a proven track record with aggressive technology companies were key factors in StaffSheets.com's selection of SafeHarbor.com. CapitalStream, an e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. developer of services and applications for the business finance industry, provides the only Web-based network that brings together companies that require quick and efficient access to capital funding channels with those who supply funds. CapitalStream is experiencing enormous growth and wanted to get to market rapidly. They selected SafeHarbor.com to ensure they could provide top-notch support for their customers the first time they log on to CapitalStream.com. "By bringing SafeHarbor.com on board to focus on tier 1 customer support, we feel confident that we now have a strong foundation that will only allow us to continue our growth," said Jim Leff, vice president of client services, CapitalStream. "Our customers will be afforded an easier, more precise online experience now that we have the knowledge transfer and development SafeHarbor.com's KnowledgeBASE support provides." "With SafeHarbor.com, these companies are able to remain focused on growing their customer bases and delivering their core business service offerings," stated Bo Wandell, president, SafeHarbor.com. "StaffSheets.com and CapitalStream both underscore The underscore character (_) is often used to make file, field and variable names more readable when blank spaces are not allowed. For example, NOVEL_1A.DOC, FIRST_NAME and Start_Routine. (character) underscore - _, ASCII 95. the effectiveness of leveraging proven outsourced support to gain a competitive edge while meeting the demands brought on by tremendous company growth." About SafeHarbor.com SafeHarbor.com delivers outsourced customer support and interaction services to companies with e-business initiatives, from .com start-ups to Fortune 500 enterprises. Recognized as a leader in providing Web-based self-help, SafeHarbor.com offers comprehensive customer service and support solutions. Because the Web has changed the way people seek information and rendered traditional customer service inadequate, SafeHarbor.com's graphical Web self-help KnowledgeBASES -- supported by multi-channel, one-to-one support via e-mail, Advanced Chat, Web Case and the phone -- increase customer satisfaction while reducing cost and time to market. These solutions are backed by expert Knowledge Engineers and a state-of-the-art technical infrastructure, enabling progressive companies to scale instantly and fuel company growth. For more information, please visit online at www.safeharbor.com. About StaffSheets.com StaffSheets.com is an Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the service that automates the labor-intensive time and expense workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. between staffing companies, their employees, and their clients. Staffsheets was created to address the business processes and requirements specific to the staffing industry. StaffSheets is the only Web-based time and expense tracking application that addresses the unique nature of the staffing industry's three-party interaction through online submission, approval, and reconciliation of time and expense data between staffing companies, their employees, and their multiple clients. About CapitalStream Seattle-based CapitalStream offers end-to-end end-to-end a pattern of anastomosis in which severed ends are matched and united, in contrast with other patterns such as end-to-side or side-to-side. Usually applied to anastomosis of the intestine. e-commerce marketplace solutions -- including customer management tools, workflow automation See workflow. and an online transaction network -- for the global business finance market. The company's e-commerce network, CapitalStream.com, provides an infrastructure for financing companies, manufacturers and B2B e-commerce (Business to Business Electronic-COMMERCE) Refers to one business selling to another business via the Web. See e-commerce. firms to capture, grow and service customers. CapitalStream has been an established industry leader for five years, and in 1999, its 600 customers used CapitalStream products to facilitate $8.5 billion in transaction volume. For additional information about CapitalStream visit its web site at www.CapitalStream.com. |
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