Burden of Technical Support Costs Eases With New LapLink Host from Traveling Software; "LapLink Host is invisible to user, provides robust remote and file transfer features and maintains excellent network security" says IS manager.BOTHELL, Wash.--(BUSINESS WIRE)--July 31, 1995--Today, Traveling Software Inc. began shipping LapLink Host, a reliable remote control software solution, to be used by Help Desk staff to provide technical support to users running Windows 95, Windows 3.x Windows 3.x can refer to either an individual or all of the following versions of Microsoft Windows:
LapLink Host is designed to provide IS and Help Desk managers with an easy-to-configure, reliable solution to help them curtail cur·tail tr.v. cur·tailed, cur·tail·ing, cur·tails To cut short or reduce. See Synonyms at shorten. [Middle English curtailen, to restrict the escalating costs associated with technical support for PC users. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. a 1994 Help Desk and Customer Support Practices Report compiled by the Help Desk Institute, 56 percent of respondents cited that `changes', `upgrades', `conversions' and `new installations' accounted for the most likely reason for an increase in monthly technical support calls with the second highest percentage of 54 percent citing `new technology' as a main contributor to increased monthly calls. "With Windows 95 fast approaching, there will be even greater demands on IS and help desk staff," said Mark Eppley, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Traveling Software. "Pre-loaded machines, new 32-bit applications and a definite learning curve all dictate more support problems. LapLink Host is being installed today by hardware suppliers, software providers, and corporations to help existing Windows 3.x users and in preparation for the wave of new Windows 95 users." Bob Landolfi, director of sales technology at ScottForesman, a major educational publishing company, supports over 180 salespeople sales·peo·ple pl.n. Persons who are employed to sell merchandise in a store or in a designated territory. around the country. He's been searching for an economical way to reduce his technical support costs, increase call-response time and improve customer satisfaction. "LapLink Host is the ideal corporate remote network support solution," says Landolfi. "It's invisible to the user, provides robust remote and file transfer features and maintains excellent network security. I considered other products like Symantec's pcANYWHERE, but learned that LapLink was the most easy-to-use and reliable package. It's a stable, unobtrusive tool that allows all the functionality of LapLink for Windows, at half the cost. Traveling Software did a tremendous job of meeting the IS manager's needs with LapLink Host." LapLink Host is a streamlined version of award-winning LapLink for Windows. LapLink Host resides on the end user's computer and limits outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" connections. LapLink for Windows resides on support technician's computer, allowing access to the host PC. Support technicians use LapLink for Windows together with LapLink Host to diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease. di·ag·nose v. 1. To distinguish or identify a disease by diagnosis. 2. and resolve user problems, distribute new software and set up PCs remotely over an IPX (Internetwork Packet EXchange) The network layer protocol in the NetWare operating system. Similar to the IP layer in TCP/IP, it contains a network address and allows messages to be routed to a different network or subnet. network or by modem. Host provides the needed network security that IS managers prefer by disabling dis·a·ble tr.v. dis·a·bled, dis·a·bling, dis·a·bles 1. To deprive of capability or effectiveness, especially to impair the physical abilities of. 2. Law To render legally disqualified. the outbound customer host PC connections and by adding password protection. These features ensure that unauthorized users cannot jeopardize jeop·ard·ize tr.v. jeop·ard·ized, jeop·ard·iz·ing, jeop·ard·izes To expose to loss or injury; imperil. See Synonyms at endanger. internal security and help protect the network from outsider access as well. Pricing and Availability ------------------------ Technical support, help desk and MIS personnel need a copy of LapLink for Windows 6.0 or above on their machine in order to enable the LapLink Host product. LapLink Host is available through resellers at a suggested retail price of $89.95 per user and is available to distributors $499.95 for a 10-pack license. LapLink for Windows is available today for a suggested retail price of $199.95 and can be purchased through resellers nationwide. Traveling Software was founded in 1982. The company designs and develops remote computing computing - computer software products that link computers and computing environments, including laptops, notebooks, palmtops, pentops and desktop PCs. Available worldwide, its product line includes LapLink for Windows, LapLink Host, CommWorks for Windows, LapLink Wireless and LapLink V for DOS. For more information, contact Traveling Software Inc., 18702 North Creek Parkway, Bothell, Wash., 98011, 206/483-8088 or access Traveling Software's World Wide Web Home Page at http://www.travsoft.com/. CONTACT: Traveling Software, Inc. Tricia Horner, 206/487-5316 triciah@travsoft.com OR Insync Partners Kent Lewis, 503/226-8243 kentl@insyncp.com |
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