BullSoft Unveils New Service Assurance Management Software for e-Business Providers, Carriers, Equipment Vendors.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--May 2, 2000 BullSoft's OpenMaster(R) for Telecom 5.2 software helps ISPs, ASPs, and carriers better manage quality of service, and equipment makers to deliver additional operations and maintenance capabilities Confirming its ambition to become the leading supplier of Service Assurance Operation Support Systems (OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. ) software for e-management, BullSoft, the worldwide software division of Bull, announced today Release 5.2 of its OpenMaster for Telecom software suite. Release 5.2 delivers a new suite of advanced fault management and service level reporting applications, creating the foundation that will enable BullSoft to offer the industry's first full IP service assurance capability by year's end. With this new release, BullSoft provides additional capabilities and increased integration between service and network management tasks, particularly in the area of operations An operational area defined by the joint force commander for land and naval forces. Areas of operation do not typically encompass the entire operational area of the joint force commander, but should be large enough for component commanders to accomplish their missions and protect their and maintenance, providing full end-to-end management coverage of service components from elements to applications. These are critical aspects of a service assurance solution for carriers as well as for new entrants in the exploding e-business market, such as Internet and application service providers (ISPs, ASPs). Equipment vendors will also benefit from the new carrier-grade management capabilities and reporting tools to deliver enhanced operation and maintenance facilities for their products. "OpenMaster for Telecom provides a unique foundation for service providers to develop e-management service assurance solutions for their next generation of OSS," said Henry Ancona, BullSoft president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "It reinforces Bull's thrust in the telecommunications sector and helps carriers and service providers to deliver the high quality services expected by their e-business customers." OpenMaster for Telecom is used by major operators and service providers and equipment manufactures worldwide, including France Telecom, Japan Telecom, Ericsson, Motorola, Deutsche Telekom Deutsche Telekom AG (ISIN: DE0005557508, FWB: DTE, NYSE: DT, LSE: DEU, TYO: 9496 ) (abbreviated DTAG) is a telecommunications company headquartered in Bonn, Germany. It is the largest telecommunications company in Germany and in the EU. , Wireless Facilities, Inc. (WFI WFI Wide Field Imager WFI Water For Injection WFI Wireless Facilities Inc. WFI Workforce Florida, Inc. WFI WaterFurnace International WFI Wraparound Fidelity Index WFI Water For Irrigation WFI Washington Food Industry (Olympia, WA) ); New Zealand New Zealand (zē`lənd), island country (2005 est. pop. 4,035,000), 104,454 sq mi (270,534 sq km), in the S Pacific Ocean, over 1,000 mi (1,600 km) SE of Australia. The capital is Wellington; the largest city and leading port is Auckland. Telecom, Retevision and Intermedia Intermedia - A hypertext system developed by a research group at IRIS (Brown University). Communications. "WFI is a global leader in the planning, design, deployment and management of wireless telecommunications," said Scott Fox Scott Fox (born 28 June 1987 from Airdrie, Scotland) is a footballer who currently plays in the Celtic youth team. He has been a part of the Scottish under-19 national football team, in the U-19 European Championships. , president of network management and operations for WFI. "BullSoft has been a long term partner and, through its OpenMaster for Telecom software, has helped us establish a world-class network management capability. At our large network operations center See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. in Texas, OpenMaster manages multiple protocols, scores of element managers and several highly customized networks -- all through a single management console A terminal or workstation used to monitor and control a network. See Microsoft Management Console. ."
New in OpenMaster for Telecom 5.2 are:
-- A comprehensive, integrated fault management suite that
provides:
-- Improved quality of service through accelerated problem
resolution with proactive multi-vendor event and alarm
handling. This includes a correlation engine that increases
accuracy and reduces operator workload, and high availability
feature assuring 24x7 service and no loss of alarms.
-- Workflow management, with built-in profile capabilities for
domain management, that improves organizational efficiency
and reduces operating costs
-- OpenMaster Report for improved service level management, which
also offers capabilities for data mining and real-time tracking of
performance indicators.
Comprehensive, Integrated Fault Management OpenMaster for Telecom provides an integrated end-to-end view of a telecommunications infrastructure. Its built-in capabilities for dynamic monitoring, event handling -- including an expert system for event correlation Event Correlation is the processes involved with reducing a large number of incident alerts to a much smaller, more manageable number within automated monitoring and incident/problem management in a Support Management System. -- and a new fault management suite greatly reduce service disruptions and time required for service restoration. The new fault management suite consists of a series of tightly related applications providing alarm and event management functions such as the determination of alarm events, the logging of these alarms and events and their coherent presentation to the operator. The SafeMaster software high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. option provides for automatic fail-over and recovery from failures with no disruption of management tasks or loss of alarms. A workflow dispatching module streamlines processing of alarms and events by managing multiple network operators and routing alarms to different workstations using a role-based methodology based on operator knowledge, experience and work schedule. It provides configuration services that allow smooth transition of staff workload during shift changes. The new suite helps ensure the organization of efficient operations to meet service objectives and cost reduction constraints. Service Level Reporting OpenMaster Report is a tool for improved service quality management. It provides a flexible reporting environment for running standard and custom reports on a scheduled or ad-hoc basis, publishing and distributing reports in hard-copy or electronic form (e.g., as Web pages) and storing the aggregated data in a relational database relational database Database in which all data are represented in tabular form. The description of a particular entity is provided by the set of its attribute values, stored as one row or record of the table, called a tuple. . OpenMaster Report incorporates technology from BullSoft partner Business Objects(TM) that helps to generate reports from templates, either manually or on a scheduled basis, and can be used to conduct extensive data-mining operations on the stored data. To facilitate the production of pertinent information, report templates are available, in particular, available for alarm and availability summaries. An optional Report Editor allows users to create new reports and modify existing ones. Availability and Pricing OpenMaster for Telecom Release 5.2 will be available during the second quarter on HP-UX HP's version of Unix that runs on its 9000 family. It is based on SVID and incorporates features from BSD Unix along with several HP innovations. (operating system) HP-UX - The version of Unix running on Hewlett-Packard workstations. (TM), Microsoft Windows See Windows. (operating system) Microsoft Windows - Microsoft's proprietary window system and user interface software released in 1985 to run on top of MS-DOS. Widely criticised for being too slow (hence "Windoze", "Microsloth Windows") on the machines available then. NT, Sun Solaris(TM) and IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) AIX (Advanced Interactive eXecutive) IBM's Unix-based operating system which runs on its Intellistation workstations and pSeries, p5, iSeries and i5 server families. . The new advanced fault management suite, including alarm, event and workflow management, is priced at $22,000. OpenMaster Report pricing starts at $12,190 for management and reporting on up to 100 network components. OpenMaster for Telecom core services The introduction to this article provides insufficient context for those unfamiliar with the subject matter. Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. , priced at $22,310, are a prerequisite pre·req·ui·site adj. Required or necessary as a prior condition: Competence is prerequisite to promotion. n. , and include services such as network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. , alarm management, network discovery and other management functions. About BullSoft BullSoft, the worldwide software division of Bull, is a leading vendor of secure enterprise and telecommunications management software (OpenMaster and OpenMaster for Telecom), and e-infrastructure and Internet security ''This article or section is being rewritten at Internet security is the process of protecting data and privacy of devices connected to internet from information robbery, hacking, malware infection and unwanted software. management software (AccessMaster). Based in Billerica, Mass., BullSoft has research and development, sales, marketing, and service operations in the U.S., Europe, and Asia. More information on BullSoft and its products is available via http://www.bullsoft.com, via email at bullsoft@bull.com or by calling toll-free at 800/285-5727. About Bull Bull is an international IT group that operates in more than 100 countries. In 1999, the company earned revenues of 3.8 billion euros, with over 65% outside of France, its country of origin. Bull's strategy is focused on the Internet and electronic business in three key domains: solutions with consulting and systems integration; infrastructure including Internet-ready enterprise systems, smart cards Example of widely used contactless smart cards are Hong Kong's Octopus card, Paris' Calypso/Navigo card and Lisbon' LisboaViva card, which predate the ISO/IEC 14443 standard. The following tables list smart cards used for public transportation and other electronic purse applications. and software for secure infrastructure management; and managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality for Intranets and e-commerce sites and marketplaces. For more information, visit Bull's Web site: www.bull.com OpenMaster and AccessMaster are registered trademarks of Bull S.A. in France, the U.S. and other countries. All trademarks, service marks and company names are the property of their respective owners. Industry Reaction to BullSoft's OpenMaster for Telecom 5.2 Announcement "As enterprises and service providers alike rely increasingly on their infrastructures to deliver the business in the new `e-conomy,' end-to-end service management capabilities and rapid problem resolution are critical. The combination of these capabilities in Bull's latest OpenMaster for Telecom release, as well as its understanding and experience in the broader IT arena, position it as a supplier of choice for service providers looking to offer high value solutions to their customers." -- Robert J. Rich, Executive Vice President, Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. "WFI is a global leader in the planning, design, deployment and management of wireless telecommunications. BullSoft has been a long term partner and, through its OpenMaster for Telecom software, has helped us establish a world-class network management capability. At our large network operations center in Texas, OpenMaster manages multiple protocols, scores of element managers and several highly customized networks -- all through a single management console." -- Scott Fox, President of Network Management and Operations, WFI "EMA's latest end-user survey shows network availability is the top priority for companies pursuing e-business opportunities. BullSoft's 5.2 release of its OpenMaster for Telecom software suite further integrates service and network management tasks and delivers the kind of advanced fault management and other IP service assurance capabilities that all service providers, including ASPs and ISPs, need if they are to provide the cost-effective, high levels of service quality and reliability that end users are demanding." -- Nancy Meachim, Research Director, Enterprise Management Associates "We're quite excited about this continuing partnership with BullSoft. Optimizing the service quality delivered to customers is the number one challenge of telecom and network operators. With ILOG Rules, we have committed ourselves to bringing to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. the best event correlation solution for meeting this challenge. Its integration into the Bull OpenMaster event manager confirms our leading position in providing advanced software components to the industry." -- Pierre Haren, CEO, ILOG "As competition intensifies, the speed of service delivery and the need to provide high levels of service quality and reliability become top priorities for service providers. This forms the basis upon which they can differentiate their offerings from other providers. A critical component in achieving the needed competitive advantage and differentiation is a set of OSSs that are solution focused and support the services that are enabled by next generation technologies. By leveraging our respective competencies and the planned integration between our products, Architel and BullSoft will enable service providers to automate and integrate their business processes from service creation through service delivery and maintenance. This gives them the needed OSS platform on which they can differentiate their service offerings, while reducing their overall cost of OSS ownership." -- Sean Howe, Senior Vice President for Marketing, Architel "As the telecommunications and IT industries converge con·verge v. con·verged, con·verg·ing, con·verg·es v.intr. 1. a. To tend toward or approach an intersecting point: lines that converge. b. , the ability to combine the knowledge of telecom and IT is a considerable asset. With OpenMaster for Telecom, BullSoft and Ericsson together are well positioned to provide flexible management solutions to our telecommunications customers." -- Ingvar Larsson, General Manager, Ericsson "Service quality is key in today's competitive e-business and telecom carrier markets. Business Objects ad hoc query A non-standard inquiry. An ad hoc query is created to obtain information as the need arises. Contrast with a query that is predefined and routinely performed. See query and ad hoc. and reporting capabilities over the internet enhance BullSoft's OpenMaster Report system and make it the telecom industry's best-of-breed system for service quality management." -- Sandra DeRodeff, Director of Telecom Marketing, Business Objects "Every carrier and new-breed e-business service provider should be able to monitor its network infrastructure and quality of customer service with a single, comprehensive management tool. To meet this objective, OSS software vendors must excel in both fault and network performance management involving a highly scalable, configurable and adaptable a·dapt·a·ble adj. Capable of adapting or of being adapted. a·dapt  a·bil product architecture. BullSoft has proven experience and
expertise in the network management area and, with Release 5.2 of
OpenMaster for Telecom, is showing that it can deliver service assurance
capabilities for leading edge voice/data and e-business customer
services that are based on packet-/cell-based network
technologies."-- Karl Whitelock, Program Director, OSS Competitive Strategies Analysis Service Stratecast Partners "OpenMaster for Telecom leverages our existing investment in telecommunication network element mediation mediation, in law, type of intervention in which the disputing parties accept the offer of a third party to recommend a solution for their controversy. Mediation has long been a part of international law, frequently involving the use of an international commission, . The partnership with BullSoft allows us to deliver innovative and cost-effective management solutions that enable delivery of carrier-class quality of service across a wide variety of environments." -- Patrick Mery-Galet, General Manager, Sofrecom |
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