BugSplat Launches Automated Crash Monitoring and Analysis Service for Applications Deployed at Customer Sites.HENNIKER Henniker can refer to:
Software crashes in the field continue to be the most elusive and difficult problem for software developers. In the past, support departments relied on users to describe the crash situation, but resolving crash issues with this question and answer method is time-consuming time-con·sum·ing adj. Taking up much time. time-consuming Adjective taking up a great deal of time Adj. 1. , unreliable and expensive. BugSplat provides support and engineering teams with hard and reliable field crash data allowing them to quickly determine the cause, fix the problem, and keep the customer satisfied. "At SketchUp our 20,000 users have a fanatic regard for our 3D Design software but the engineering team had nagging doubts; we knew their were problems but the customers weren't were·n't Contraction of were not. weren't were not accurate or reliable in reporting bugs and we couldn't could·n't Contraction of could not. couldn't could not always connect the dots," reports John Ulmer Ulmer may refer to:
adj. hum·bler, hum·blest 1. Marked by meekness or modesty in behavior, attitude, or spirit; not arrogant or prideful. 2. at first, we had 10 times as many crashes as we thought the customers were experiencing! But BugSplat analysis identified and allowed us to fix the bugs really affecting our customers and software quality. BugSplat is now an indispensable part of our engineering process." Using Microsoft minidump technology, BugSplat can capture every application crash and automatically update the application's crash database located on the BugSplat server. Crash data analysis provides the engineering team with a clear understanding of frequency, severity, and relationships of application crashes. Reports include detailed symbolic information about the state of the application at the time of the crash including stack trace A stack trace (also called stack backtrace or stack traceback) is a report of the active stack frames instantiated by the execution of a program. Although stack traces may be generated anywhere within a program, they are mostly used to aid debugging by showing with code line numbers and function names, executable modules loaded, register values, IP address of user, and, optionally, user added description of the error. Once a resolution is developed, the vendor can use the automatic response system to supply the end-user organization with automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. technical support solutions for known crashes. Bugsplat is available for Windows or web applications. Source code access is not required and application performance is not affected. For a 30 day free evaluation visit www.bugsplatsoftware.com. |
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