Buffalo International Chooses AudioCodes' Technology for Deployment of VoIP Call Center Solutions.Business & Technology Editors YEHUD, Israel and VALHALLA, N.Y.--(BUSINESS WIRE)--April 26, 2000 Buffalo International OTS See Office of Thrift Supervision. Contact Center Telephony Platform Now Supports VoIP by Using AudioCoded VoIP Communication Boards And NetCoder Compression Technology AudioCodes (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : AUDC AUDC Austin Development Center AUDC Audio Converter AUDC Audio Codec ) and Buffalo International announce the incorporation of AudioCoded VoIP technology in Buffalo's call center platform. The Object Telephony Server A computer in a network that provides telephone integration. The term may refer to the entire system or to just the plug-in boards and software. An Internet telephony server links phone lines to the Internet. (OTS) platform from Buffalo International now provides voice and data convergence for call centers, moving both voice and data traffic to the agent over IP LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. or WAN. The enhanced OTS platform enables the creation of large virtual call centers spanning multiple sites over IP networks. "Continuing our tradition of seeking out the highest performance and optimal value for our customers we have chosen to implement the AudioCodes product" said Wai K. Wu, Buffalo's VP of Technology. "We tend to be conservative in adopting new technology because our customers rely on us to provide a mission critical element in their contact centers. AudioCodes provided the engineering support and most importantly Adv. 1. most importantly - above and beyond all other consideration; "above all, you must be independent" above all, most especially , toll grade IP telephony to the agent desktop at a reasonable price point." The OTS solution implements the AudioCoded technology for both server and agent desktop components. The server element utilizes the AudioCoded TP-200, a 60 channels PCI (1) (Payment Card Industry) See PCI DSS. (2) (Peripheral Component Interconnect) The most widely used I/O bus (peripheral bus). VoIP board, allowing PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. trunks coming into the server to be distributed to hundreds of agent desktops over IP LAN or WAN. On the Agent desktop side the AudioCoded TP-04, an analog PCI VoIP board drives phones and headsets. Both feature AudioCodes' award winning, field proven, TrunkPack architecture which is installed in hundreds of thousands of lines worldwide. "We are pleased with our growing market share in the call center and enterprise arena. Our recent partnerships with Siemens and VTG VTG Variable Turbine Geometry (turbochargers) Vtg Vitellogenin VTG Vicksburg Theatre Guild (Vicksburg, MS) VTG Voice Technologies Group, Inc. position us as the leading provider of IP telephony technologies in this market." Said Shmuel Bachinsky, AudioCodes VP of Business Development. "We see future call centers implementing a location free deployment strategy. Agents can now work from home, or be located in one of multiple sites, using the converged network to get both their data and voice streams." The solution is now being field tested in 2 call center sites in Texas. According to David M. Friedman, Buffalo's VP of Marketing & Sales, the expectations of this advanced solution are substantial; "Our plan is to scale the test server up to maximum capacity of 400 agents. This will create a large virtual switch spanning two locations. This is the only telephony infrastructure needed to address all inbound and outbound call processing as well as voice processing, conferencing, monitoring, coaching and recording functions. This call center, which services primarily major telecom, insurance and publishing companies, is expected to permit the elimination of a large Nortel ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. servicing a few hundred agents at one site." The AudioCoded NetCoder(TM) Technology produces toll quality voice at only 9600 bps and is optimized for packet networks. This solution significantly improves Quality of Service and bandwidth performance compared to similar solutions. In most cases, the existing LAN infrastructure does not need to be re-engineered to get a scalable and high quality service. About Buffalo International Since 1989, Buffalo International has provided tools and systems to telephony enabled eBusiness and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. applications. Primarily used in Telesales, Market Research, Customer Service and support Contact Centers, OTS(TM) seamlessly integrates with client applications under any operating system. Productivity enhancement up to 400% is common. OTS(TM), an open telephony server, operates on a stand-alone basis or can interface with legacy telephony systems. It runs on standard PC hardware and supports industry standard media processing/telephony components including Dialogic/Intel, AudioCodes, and Real-Time Systems. OTS(TM) has the capability to replace legacy telephony systems: ACD, Predictive Dialer, VRU VRU Voice Response Unit VRU Voice Recognition Unit VRU Vapor Recovery Unit VRU Vertical Reference Unit VRU Vancouver Rugby Union (Vancouver, BC, Canada) VRU Virtual Resource Unit VRU Virtual Readiness University VRU Virtual Response Unit , IP Telephony, Observation and Recording, etc. For more information on Buffalo International, please visit the company web site at www.telephonyserver.com. About AudioCodes Founded in 1993, AudioCodes Ltd. (NASDAQ: AUDC) designs, develops and markets enabling technologies and communication system components for voice over packet networks. AudioCodes is a voice compression technology leader and the key originator of the ITU (International Telecommunication Union, Geneva, Switzerland, www.itu.ch) A telecommunications standards body that is under the auspices of the United Nations. Comprising more than 185 member countries, the ITU sets standards for global telecom networks. G.723.1 standard for the emerging IP Telephony market. AudioCodes' product line includes, VoIP communication boards, VoIP media gateway modules, voice over packet chip processors, media gateway subsystems and communications software. Our customers, the leading telecom and datacom OEM's such as: Alcatel S.A., Cisco Systems, Inc., Clarent Corporation, Lucent Technologies, Siemens and Vocaltec Communications are all featuring AudioCoded equipment. AudioCodes' international headquarters and R&D facilities are in Yehud, Israel with marketing and sales offices in San Jose, California San Jose (IPA: /ˌsænhoʊˈzeɪ/) is the third-largest city in California, and the tenth-largest in the United States. It is the county seat of Santa Clara County. . For more information on AudioCodes, please visit the company web site at www.audiocodes.com. This press release may contain forward-looking statements. Such statements involve various risks that may cause actual results to differ materially. These risks include, but are not limited to, market demand for AudioCodes' products, economic and competitive factors, international market conditions, technological developments, the ability to finance operations and other factors, which are detailed in AudioCodes' SEC filings. AudioCodes, the AudioCodes logo, AudioCoded, TrunkPack and MediaPack are trademarks or registered trademarks of AudioCodes, Ltd. All other trademarks are property of their respective owners. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion