Brown Brothers Harriman Selects Reflectent EdgeSight to Improve End-User Quality of Service While Reducing Costs.Business Editors/High-Tech Writers JERSEY CITY, N.J.--(BUSINESS WIRE)--June 30, 2003 Company leverages detailed end-user data to dramatically reduce problem resolution time, predict trends before they become disruptive disruptive /dis·rup·tive/ (-tiv) 1. bursting apart; rending. 2. causing confusion or disorder. , and reclaim unused software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. Brown Brothers Harriman (BBH BBH Brown Brothers Harriman (investment bank) BBH Bartle, Bogle, Hegarty (advertising agency) BBH Bouncing Busy Hour BBH Blueback Herring (FAO fish species code) ), a privately held banking and investment management firm, today announced their selection of Reflectent EdgeSight(TM) as a cornerstone cornerstone Ceremonial building block, dated or otherwise inscribed, usually placed in an outer wall of a building to commemorate its dedication. Often the stone is hollowed out to contain newspapers, photographs, or other documents reflecting current customs, with a view to of their strategy to increase quality of service and reduce software costs without being disruptive to the end-user. EdgeSight enables BBH to monitor the performance, availability, and usage of enterprise applications from the end-user's perspective. The selection of EdgeSight supports BBH's commitment to most effectively serve the information technology needs of the firm's 2900 employees while simultaneously reducing costs. In addition to the dramatic reduction in the time it takes to identify and solve an IT problem, EdgeSight will help BBH to manage its software contracts through the product's advanced end-user monitoring system. BBH will be able to track end-user utilization of enterprise applications, allowing the firm to reclaim unused software licenses or renegotiate re·ne·go·ti·ate tr.v. re·ne·go·ti·at·ed, re·ne·go·ti·at·ing, re·ne·go·ti·ates 1. To negotiate anew. 2. To revise the terms of (a contract) so as to limit or regain excess profits gained by the contractor. annual contracts based on actual usage figures. "Reflectent's product is very timely as companies are looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. ways to improve end-user satisfaction at the same time they're cutting costs," stated Rick Berk, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , Brown Brothers Harriman. "We found that EdgeSight provides us with a reliable enterprise view from the end-user's perspective, allowing us to better resolve end-user issues. By tracking that knowledge through EdgeSight, we can spot trends before they become disruptive." Having witnessed the common performance drag of server-side products, BBH employed its standard, cautious approach to implementing EdgeSight. The firm first lab-tested the product to ensure that it would not negatively impact end-user performance. During the lab-test, the BBH team found that the server and client components of EdgeSight deployed quickly, self-configured on the client-side, and had a negligible  This article or section is written like a personal reflection or and may require .Please [ improve this article] by rewriting this article or section in an . impact on performance. Based on these encouraging results, BBH began the process of implementing EdgeSight firm-wide. "Companies like Brown Brothers are looking for ways to reduce the costs of software ownership without sacrificing the level of service end-users demand," said Lou Shipley, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president, Reflectent Software. "With EdgeSight, BBH is able to achieve both of these goals faster, more reliably, and cheaper than they could with server-side products. Now when an end-user calls the BBH help desk, they hear, 'I saw what happened', instead of, 'What just happened?'. That's a better way to serve your employees." About Brown Brothers Harriman Brown Brothers Harriman (BBH) is a privately held partnership. With 2900 employees, and offices and subsidiaries in nine states and seven countries around the world, current activities include commercial banking, global custody, investment management, merger and acquisition advisory services advisory services advisory services provided to the public, in their capacity as owners and managers of animals, are an important part of veterinary science. They may be provided by government bureaux, by commercial companies who deal in pharmaceuticals or animals or animal , foreign exchange and equity brokerage for institutions, and private equity investing. For more information, please visit www.bbh.com. About Reflectent Reflectent develops enterprise scalable Edge Performance Management software that complements traditional system and network management applications by providing an integrated, real-time view of enterprise applications from the end-user's perspective. Reflectent reduces the total cost of ownership of connected, mobile, and heterogeneous edge (end-user) devices and applications by pinpointing problems between networks, servers, and edge devices. This results in increased application uptime and availability, automation of labor intensive Labor Intensive A process or industry that requires large amounts of human effort to produce goods. Notes: A good example is the hospitality industry (hotels, restaurants, etc), they are considered to be very people-oriented. See also: Capital Intensive, Trading Dollars processes, consolidation of underutilized applications, and the proactive management of mission-critical business applications at the desktop. www.reflectent.com Reflectent, Reflectent EdgeSight, and Edge Performance Management are all trademarks of Reflectent Software, Inc. |
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