Brooktrout Software Working with Dialogic to Deliver Voice Portal Solutions to the Enterprise.Business/Technology Editors SOUTHBOROUGH, Mass.--(BUSINESS WIRE)--Nov. 13, 2000 Brooktrout Software's Products and Services Will Ensure Rapid Voice Portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. Development for Speech Server Customers Brooktrout Software, a leading provider of integrated communication solutions for the Enterprise and e-Business, today announced that it will be working closely with Dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di  a·log (R), an Intel Company, to deliver corporate voice portal solutions to Enterprise customers. As part of their Speech Server initiative, Dialogic will be introducing Brooktrout Software's Show N Tel(R) and ActiveCall(TM) rapid application development environments to Enterprise customers. In addition, Brooktrout Software's Solutions Services Group will work directly with these customers to design, develop and deploy powerful corporate voice portals that meet their time-to-market requirements. The Solutions Services Group will also work closely with Dialogic's consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" group to ensure that each new voice portal developed is optimized for their Speech Server platforms. Corporate voice portals provide Enterprise customers with anytime/anywhere access to critical company information via standard or mobile phones. Advanced speech recognition technology allows users to navigate menus and perform transactions by using their voice instead of touch-tone. Also, text-to-speech technology can be used to have key information read back over a phone. "We decided to work closely with Brooktrout Software on our Speech Server initiative because -in addition to being highly scalable and customizable- their Show N Tel and ActiveCall development environments are based on industry standards and an open architecture," said Howard Bubb, president of Dialogic and Intel Vice President of Communications Products Group. "These products, combined with the capabilities of Brooktrout Software's Solutions Services Group, will enable our Speech Server customers to quickly develop corporate voice portals." "We are very pleased to be working with Dialogic on this important Speech Server initiative," said Mark D. Flanagan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Brooktrout Software. "Our voice-enabling technology and services capabilities, in combination with the Speech Server platform, will ensure customers can rapidly deploy powerful, scaleable voice portal solutions." Industry Standards-Based Offerings The Dialogic voice portal platform is designed to drive rapid development and deployment of voice-based Internet applications and voice portal solutions. Brooktrout Software's Show N Tel and ActiveCall are leading rapid application development environments being used for integrated communication solutions like corporate voice portals and other Internet-based voice services. An open development environment, Show N Tel leverages and tightly integrates phones, PCs and the Internet while embracing industry standards. ActiveCall extends Show N Tel features by including contact management capabilities such as Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) links, intelligent routing and screen-pops. Dialogic and Brooktrout Software's support for industry standards ensures that their products and services can be seamlessly integrated into the IT infrastructure of the Enterprise. In addition, both companies' products support a wide range of advanced speech recognition technologies from leading vendors such as Lernout & Hauspie, Nuance, Philips Speech Processing Speech processing is the study of speech signals and the processing methods of these signals. The signals are usually processed in a digital representation whereby speech processing can be seen as the intersection of digital signal processing and natural language processing. , and SpeechWorks International. Voice Portal Solutions Streamline Access to the Enterprise Brooktrout Software will host a live online seminar entitled Corporate Voice Portal Solutions - Streamlining Access to the Enterprise on November 15 at 1:00 PM EST EST electroshock therapy. EST abbr. electroshock therapy . Dialogic and SpeechWorks International will be participating in this presentation. For more information about this online seminar, or to register, visit the Brooktrout Software web site at www.brooksoft.com. About Dialogic Dialogic(R), an Intel Company, provides the critical building blocks and technical services that enable its customers to develop solutions serving the converging Internet and telecommunications market segments. Dialogic products are used in voice, fax, data, speech recognition and synthesis, call center management and Internet protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (IP) telephony applications in both service provider and customer premise equipment (CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment ) environments. About Brooktrout Software, Inc. Brooktrout Software, Inc. is a Brooktrout Company (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : BRKT BRKT Bracket ), with headquarters in Southborough, Mass. The company is a leading provider of communication solutions and services for the Enterprise and e-Business. Its products reduce the cost, time-to-market and complexity of developing real-time and interactive communication solutions, as well as contact management and unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. applications. Additionally, Brooktrout Software's Solution Services Group offers a range of services including CTI consulting, project management, custom voice application design and development, and systems integration, as well as customer education and training. For more information, visit www.brooksoft.com. Show N Tel and ActiveCall are either trademarks or registered trademarks of Brooktrout Software. All other trademarks are the property of their respective owners. |
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