Brooktrout Software's Show N Tel Wins CUSTOMER INTER@CTION Solutions' Magazine Product of the Year Award.Business/Technology Editors SOUTHBOROUGH, Mass.--(BUSINESS WIRE)--Jan. 4, 2001 Brooktrout Software, a leading provider of integrated communication solutions for the Enterprise and e-Business, today announced that Show N Tel(R), the company's rapid application development environment for integrated communication solutions, has received CUSTOMER INTER@CTION Solutions' Magazine's Product of the Year Award in the application generator Software that generates application programs from descriptions of the problem rather than by traditional programming. It is at a higher level and easier to use than a high-level programming language such as C/C++ or COBOL. category. Since 1982, CUSTOMER INTER@CTION Solutions (formerly Call Center Solutions) has been the leading source of information on call center and customer interaction solutions. The CUSTOMER INTER@CTION Solutions' Product of the Year Award is the publication's highest honor, recognizing exemplary contributions and innovative products that advance the call center and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. industry. "We gave the CUSTOMER INTER@CTION Solutions' Product of the Year award to Brooktrout Software's Show N Tel following an extended selection process completed by our publication's editors and engineers at TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center Labs," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , TMC's Executive Group Publisher and Editor-in-Chief. Brooktrout Software's Show N Tel(R) is a leading Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. (R) rapid application development environment for communication solutions that integrate phones, PCs and the Internet, including Voice-Enabled Web, Contact Management and Unified Messaging. These solutions allow Web-based information to be shared with telephone users, strengthening customer relationships while increasing profits and market share. An open development environment, Show N Tel leverages and tightly integrates with existing computer, telephony and data infrastructure while embracing industry standards -- ensuring compatibility with an array of products from multiple voice, database, speech recognition and switch vendors. "It is a great tribute to be recognized as `best of breed' for the third year in a row by CUSTOMER INTER@CTION Solutions' - a publication that is widely viewed by call center experts as a leading source of information and opinion," said Mark D. Flanagan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Brooktrout Software. "Over the years, our customers have come to rely on Show N Tel to quickly and efficiently develop cost-effective, standards-based solutions that blend PCs, phones and the Internet to streamline their organizations' customer interactions." About Brooktrout Software, Inc. Brooktrout Software, Inc., (http://www.brooksoft.com) headquartered in Southborough, Mass., is a leading provider of communication solutions and services for the Enterprise and e-Business. Its products reduce the cost, time-to-market and complexity of developing real-time and interactive communication solutions, as well as contact management and unified messaging applications. Additionally, Brooktrout Software's Solution Services Group offers a range of services including CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. consulting, project management, custom voice application design and development, and systems integration, as well as customer education and training. Brooktrout Software is a subsidiary of Brooktrout, Inc., which is traded publicly on the NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on under the symbol BRKT BRKT Bracket . For more information, visit http://www.brooktrout.com/investor. Show N Tel is a registered trademark of Brooktrout Software. All other trademarks are the property of their respective owners. |
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