Brooktrout Software's Show N Tel Release 4.5 Provides a Robust Platform for Voice Portal Solutions.Business/Technology Editors LOS LOS Length of stay, see there ANGELES--(BUSINESS WIRE)--March 5, 2001 CT Expo-- Advanced Speech Technologies, VoIP Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. and Web Integration Are Now Key Features of this Award-Winning Software Development Platform for Integrated Communication Solutions Brooktrout Software, Inc., a global provider of open, standards-based communication software and services, today announced the introduction of Show N Tel(R) Release 4.5, the company's award-winning software development platform. This latest release includes features that will enable Brooktrout Software customers to rapidly build powerful, integrated communication solutions like voice portals An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. , enhanced self-service and contact centers. "Feedback from our key customers who have been developing voice portal solutions with earlier versions of Show N Tel led us to include a number of key features in this latest release, " said Mark D. Flanagan, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Brooktrout Software. "We expect Show N Tel Release 4.5 to be quickly recognized as the leading software platform for voice portals. It can be used to rapidly and cost-effectively develop, standards-based solutions that integrate phones with PCs and the Internet and provide anytime, anywhere access to critical information in the Enterprise." Show N Tel(R) is now a market leading software development platform for communication solutions like voice portals, enhanced self-service and contact centers, that integrate standard and wireless phones with PCs and the Internet. An open, standards-based platform, Show N Tel's expert-driven and intuitive graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to lets developers rapidly prototype, develop and deploy robust applications that are scalable and extensible. Show N Tel bridges back-end to front-end applications throughout the Enterprise and, unlike any other development platform, supports the widest array of communication products from voice and fax platforms, speech recognition technology and switch vendors. Show N Tel Release 4.5 offers the following new key features: --Voice over IP - Solutions developed using Show N Tel Release 4.5 will allow you to cost-effectively manage and automate To turn a set of manual steps into an operation that goes by itself. See automation. the flow of IP-based calls, together with other communication channels like e-Mail and standard phone calls. This feature is especially intended for contact centers that want to streamline customer and employee interactions over standard telephone and IP networks. --Barge-in for Intel Dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di  a·log Voice Portals - Show N Tel Release 4.5 now supports the Intel(R) Dialogic(R) Voice Portal Platform offering "barge-in" using Dialogic's Continuous Speech Processing Speech processing is the study of speech signals and the processing methods of these signals.The signals are usually processed in a digital representation whereby speech processing can be seen as the intersection of digital signal processing and natural language processing. (CSP (1) (Certified Systems Professional) An earlier award for successful completion of an ICCP examination in systems development. See ICCP. (2) (Commerce Service P ) technology. Barge-in allows callers to interrupt A signal that gets the attention of the CPU and is usually generated when I/O is required. For example, hardware interrupts are generated when a key is pressed or when the mouse is moved. Software interrupts are generated by a program requiring disk input or output. speech prompts by talking over them, providing faster access to the information they need. Also, on-board On board usually means to be traveling on some vehicle. For example, Baby On Board. Compare with overboard. Metaphorically, the term on-board is often used to refer to some piece of technology that is integrated in a moving vehicle, for example: --Interactive Web Components - Communication solutions developed with Release 4.5 can now retrieve information from web pages and, depending on the data, respond by automatically launching pre-defined actions. For example, a Show N Tel application can now schedule and initiate a call back to a customer who has submitted requests via a web page. --Enhanced Text-to-Speech - Release 4.5 now supports L&H's RealSpeak text-to-speech technology. This enables quick development of voice portal, enhanced self-service and contact center solutions that integrate a highly natural-sounding user interface. --Enhanced Advanced Speech Recognition - Release 4.5 also supports the latest version of Philips Speech Processing's advanced speech recognition technology, SpeechPearl 2000. New features include the ability to allocate To reserve a resource such as memory or disk. See memory allocation. speech recognition resources automatically, allowing the application to access more resources across multiple servers as needed as needed prn. See prn order. . Also, natural dialog support extends speech recognition from single words and short phrases, to allow customers to now speak naturally. "We have successfully partnered with Brooktrout Software to develop the UK's first comprehensive voice portal," said Nik Philpot, Director at 365 Corporation. "Show N Tel Release 4.5, combined with support from Brooktrout Software' Solutions Services Group, have enabled us to develop a solid foundation on which to build our voice portal. In addition, we have been able to offer our customers many new features and capabilities that can take advantage of critical technologies like advanced speech recognition." Show N Tel Release 4.5 at CT Expo Brooktrout Software will be demonstrating Show N Tel Release 4.5 at CT Expo in the Intel Dialogic Booth #936. About Show N Tel Show N Tel(R) is a leading software development platform for communication solutions like voice portals, enhanced self-service and contact centers, that integrates standard and wireless phones with PCs and the Internet. An open, standards-based platform, Show N Tel's expert-driven and intuitive graphical user interface lets developers rapidly prototype, develop and deploy robust applications that are scalable and extensible. Show N Tel bridges back-end to front-end applications throughout the Enterprise, and unlike any other development platform, supports the widest array of communication products from voice platform, speech recognition and switch vendors. About Brooktrout Software, Inc. Brooktrout Software, Inc. (www.brooksoft.com), is a global provider of open, standards-based communication software and services that "Give Business a Voice". Brooktrout Software's solutions integrate voice with e-Business applications so that companies can unify 1. (database, product) Unify - A relational database produced by Unify Corporation. 2. (algorithm) unify - To perform unification. and manage multi-channel customer and employee interactions for the highest quality and most consistent experience possible. Our powerful software development platform and experienced Solution Services Group help companies rapidly create solutions that meet the demanding communications requirements of the Enterprise, while improving organizational efficiencies. These integrated communication solutions can easily be expanded as customer service and technical needs grow. Some of the world's most innovative companies today develop and deploy next generation communication solutions with Brooktrout Software's products and services. Brooktrout Software is a subsidiary of Brooktrout, Inc., which is traded on NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on under the symbol BRKT BRKT Bracket . For more information, visit http://www.brooktrout.com/investor. Show N Tel is a registered trademark of Brooktrout Software. All other trademarks are the property of their respective owners. |
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