Broderbund's New Online Technical Support Receives Two Prestigious Awards; "Gizmotapper" Technical Support on the Internet Endorsed as Premier Online Support System.NOVATO, Calif.--(BUSINESS WIRE)--June 6, 1995--...and with a name like GIZMOTAPPER, who would have thought? Broderbund Software, Inc.'s (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :BROD BROD Big Bike Riders of Dagupan (Motorcycle Club in the Philippines) ) online technical support system ("Gizmotapper") recently received the Case-Based Reasoning An AI problem solving technique that catalogs experience into "cases" and matches the current problem to the experience. Such systems are easier to maintain than rule-based expert systems, because changes require adding new cases without the complexity of adding new rules. (CBR (1) (Computer-Based Reference) Reference materials accessible by computer in order to help people do their jobs quicker. For example, this database on disk! (2) (Constant Bit Rate) A uniform transmission rate. ) Award from Inference Corp. and the F1 Award from CMP CMP (cytidine monophosphate): see cytosine. (1) (CMP Media LLC, Manhasset, NY, www.cmp.com) Part of United Business Media, CMP is a leading integrated media company that offers a wide variety of publications and services in the information Media Inc.'s TechHelper Virtual Helpdesk. The awards endorse www.broderbund.com as the premiere technical support system available on the Internet. "Combined with the strong response from our customers, these awards tell us we are moving in the right direction by giving users the tools to answer their own technical support questions," said Mason Woodbury, vice president of marketing services at Broderbund. "There always will be customers that prefer to speak in person to phone representatives, but we've found a very strong demand for our online help area." CBR Technology Award The CBR Technology Award is an annual award from Inference Corp., a leading provider of strategic knowledge publishing, distribution and content management software. Acknowledged for the most innovative use of case-based reasoning technology, the recipient company must excel in the use of CBR, including application, support and creative uses. Recipients are nominated by Inference sales and consulting staff con·sult·ing staff n. The body of specialists affiliated with a hospital who serve in an advisory capacity to the attending staff. and the winner is voted on by an executive committee. "Broderbund is leading the industry forward in customer support innovation," said Peter R. Tierney, chairman, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Inference Corp. "Their use of our CBR technology has influenced the strategic direction of our product line." F1 Award The F1 Award, a name coined after the "F1" button that often represents the "Help" command on computers, was awarded to Broderbund by CMP Media, Inc. "The Gizmotapper walk through is the most fun and intuitive way we've seen tech support done so far," wrote TechHelper on its www.techhelper.com site announcing the award. TechHelper, CMP's single source for online computing help, is the most comprehensive listing of technical information and sites. It contains access to more than 500 FAQ Files A text file that contains a number of frequently asked questions and their answers. See FAQ. , browseable listing of technical support resources, discussion areas and access to industry experts. Inference Corp., founded in 1979, is a leading provider of strategic knowledge publishing, distribution and content management software. The company offers a family of CBR2 software products, a complete line of consulting, support and educational services, as well as pre-packaged knowledge. Inference has licensed its products to more than 400 customers-reaching more than 500,000 end users in more than 22 countries. Broderbund is a diversified consumer software company offering a broad selection of award-winning products for use in homes, schools and small businesses. Broderbund has a successful track record of identifying and capitalizing on emerging trends through the development of innovative software that takes advantage of the latest personal computer technologies. Broderbund's site on the worldwide web is located at http://www.broderbund.com. CONTACT: Broderbund Eric Winkler Winkler may refer to:
Internet: eric_winkler@broder.com Robin Linstrom, 415/382-4449, IR Internet: robin_linstrom@broder.com |
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