Brock International announces TakeControl Web using Microsoft Internet & BackOffice technology.CHICAGO--(BUSINESS WIRE)--June 20, 1996--Brock International, Inc., (NASDAQ/NMS:BROC), a worldwide leader in providing sales, marketing and customer care solutions, announced TakeControl Web(TM) today, it's first web-enabled product. TakeControl Web employs the full suite of Microsoft(R) Internet technologies including the Microsoft easy-to-use Internet Explorer Microsoft's Web browser, which comes with Windows starting with Windows 98. Commonly called "IE," versions for Mac and Unix are also available. Internet Explorer is the most widely used Web browser on the market. It has also been the browser engine in AOL's Internet access software. and Internet Information Server See IIS. (World-Wide Web) Internet Information Server - (IIS) Microsoft's web server and FTP server for Windows NT. IIS is intended to meet the needs of a range of users: from workgroups and departments on a corporate intranet to ISPs hosting websites that receive , operating on a Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. (R) Server, to provide Internet enabled sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. solutions. The Microsoft Internet solution was chosen for its flexibility, strength and ability to support high impact sales force automation solutions requiring high-performance, secure Internet technologies. "We selected the Microsoft Internet and BackOffice(TM) products to develop our Web-based application See Web application. because of Microsoft's commitment to the Internet and Internet development technologies," said Richard Brock, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Brock International, Inc. "Brock took a Microsoft centric development approach when creating its core product TakeControl and it is only logical to go in the same direction for Brock's inaugural Internet product." "The integration of Brock's advanced products for sales force and help desk automation with our BackOffice and Internet technologies brings sophisticated sales force solutions to the dynamic Internet market," said Pieter Knook, general manager, business customer marketing at Microsoft. "This combination of technologies makes it easier for sales and support organizations to streamline their business processes and, consequently, devote more time to their customers." When linked to Brock's TakeControl Sales module, TakeControl Web translates information captured on the World Wide Web into marketing intelligence and customer prospects. By automating lead management, lead qualification and fulfillment processes, customers can quickly get prospects into the sales pipeline -- thereby streamlining the business process. By linking to Brock's TakeControl Customer Support module, TakeControl Web empowers customers to review, log, escalate, resolve and search for solutions to their issues, on-line, when needed. This self-service approach to support reduces call volume at the support center, improves customer service levels, and enables help desk personnel to concentrate on critical situations rather than resolving common problems. Microsoft is a key member of the Brock Enterprise Solutions and Technology (B.E.S.T.) Program. The B.E.S.T.(sm) program is designed to provide best-of-class technologies for enterprise sales, marketing, and customer care solutions by leveraging Brock's expertise and software in the customer relationship management market with partners' technologies and services. Brock International, headquartered in Atlanta, is the global supplier of enterprise sales, marketing, and customer service automation software. As part of its Unique Competitive Advantage(TM), Brock provides professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and an understanding of the business processes that are required for successful customer interaction. Brock's global position includes market presence in 26 countries throughout the America's, Europe, the Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. and Africa. For more information contact Brock at 800-221-0775 or 770-431-1200 or via their World Wide Web site at http://www.broc.com. Microsoft and Windows NT are registered trademarks of the Microsoft Corporation (company) Microsoft Corporation - The biggest supplier of operating systems and other software for IBM PC compatibles. Software products include MS-DOS, Microsoft Windows, Windows NT, Microsoft Access, LAN Manager, MS Client, SQL Server, Open Data Base Connectivity (ODBC), MS Mail, in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and/or other countries. BackOffice is a trademark of the Microsoft Corporation. Point your browser to the Microsoft Sales Force Automation home page at http://www.microsoft.com/industry/sfa. CONTACT: Brock Media/Duffey Communications Mary Lee Bennett or Peggy Moody, 404/266-2600 mlbennett@duffey.com or Microsoft Media/Microsoft Corporation Marilou Shea, 206/703-4676 marilous@microsoft.com |
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