Broadwing Puts Customers First With Opening of State-of-the-Art Call Center; Baton Rouge Facility Utilizes Latest IT Call Center Technology.Business Editors & High-Tech Writers AUSTIN, Texas--(BUSINESS WIRE)--May 25, 2000 Broadwing Communications, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Broadwing Inc. (NYSE NYSE See: New York Stock Exchange :BRW BRW Business Review Weekly (business magazine; Melbourne, Victoria, Australia) BRW Business Report Writer BRW Barrow, AK, USA - Barrow (Airport Code) BRW Business Requirement Worksheet ), continues to set the standard for customer service by announcing the grand opening of its new Customer Operations Center The facility or location on an installation, base, or facility used by the commander to command, control, and coordinate all crisis activities. See also base defense operations center; command center. in Baton Rouge, Louisiana For the Canadian restaurant, see . Baton Rouge (from the French bâton rouge), pronounced /ˈbætn ˈɹuːʒ/ in English, and . This state-of-the-art facility represents a consolidation of several Broadwing call center operations that previously consisted of multiple sites across the nation. This consolidation enables Broadwing to disseminate the latest product and network information to all call center representatives in a timely and comprehensive fashion, ensuring Broadwing's customers the highest quality service in the industry. The new Broadwing Customer Operations Center is equipped with the latest technology, including interactive voice response, scheduling and force management of agents, and computer telephony integration Computer Telephony Integration - Computer Telephone Integration , which provides "screen pops" that immediately link call center operators to customers' account information when the call is received. This technology positions the Baton Rouge Baton Rouge (băt`ən r  zh) [Fr.,=red stick], city (1990 pop. 219,531), state capital and seat of East Baton Rouge parish, SE La. facility as a true world class center, with tremendous benefits for Broadwing's customers. Broadwing can now serve customers faster, with more information at the hands of its agents when they take calls, leading to more informed agents who can quickly resolve any customer issue and maintain a complete history of all customer interactions. "At Broadwing, our number one priority is taking care of our customers," said Maxine Moreau, chief services officer at Broadwing Communications. "The opening of our new Baton Rouge Customer Operations Center shows that Broadwing is not just talking about customer service, we're committed to making it the best in the industry." The Baton Rouge Customer Operations Center houses Collections, Sales Support and Information Technology staffs along with the call centers. About Broadwing Broadwing Communications is a wholly owned subsidiary of Broadwing Inc. Broadwing Inc. (NYSE:BRW) is an integrated communications powerhouse delivering voice, data and Internet solutions to a variety of customers nationwide. Broadwing combines unparalleled customer service with a premier next-generation fiber network and award-winning IP backbone, to create data and Internet solutions that are innovative, reliable, and provide businesses a competitive advantage. Broadwing sets the standard for customer accountability with its first-in-the industry Installation Guarantee. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , with 6,000 employees in 38 offices nationwide, Broadwing can be found on the Web www.broadwing.com |
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