Broadwing Officer, Maxine Moreau, Awarded Ovations Award for Leadership in Service Provider Innovation.Business Editors AUSTIN Austin. 1 City (1990 pop. 21,907), seat of Mower co., SE Minn., on the Cedar River, near the Iowa line; inc. 1868. The commercial and industrial center of a rich farm region, it is noted as home to the Hormel meatpacking company, whose Spam Town museum , Texas--(BUSINESS WIRE)--Feb. 2, 2001 Broadwing Communications, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Broadwing Inc. (NYSE NYSE See: New York Stock Exchange : BRW BRW Business Review Weekly (business magazine; Melbourne, Victoria, Australia) BRW Business Report Writer BRW Barrow, AK, USA - Barrow (Airport Code) BRW Business Requirement Worksheet ), announced today that Maxine Moreau, Chief Services Officer, has been awarded a prestigious Ovations award by tele ("long distance") Operations performed remotely or by telephone. The "tele" prefix is used to designate many technologies such as telecommunications and teleconferencing. .com magazine and COMNET COMNET - A simulation tool from CACI for analysing wide-area voice or data networks, based on SIMSCRIPT. . Moreau was recognized in the category of Customer Care, for her role in launching Broadwing's unrivaled 45 day circuit installation guarantee in January 2000 -- the industry's first and only installation guarantee -- and for enabling Broadwing to distinguish itself as the network provider with a commitment to accountability and for delivering on its promises. The Ovations, an industry awards program honoring the leaders of Service Provider Innovations, recognizes extraordinary individual achievements in technology, products & services, business, and legislative policy that have positively impacted the global service provider industry. Since Moreau and Broadwing launched its unrivaled 45-day circuit installation guarantee in January 2000, the company has successfully completed 330 installations in the past year. "In an industry where installations take anywhere from 90 to 120 days, Maxine's radical 45 day installation guarantee was a breakthrough for the industry," said Rick Pontin, Broadwing Communications President and COO (Cell Of Origin) See mobile positioning. . "More importantly, her ability to deliver what she promised has directly contributed to Broadwing's meteoric me·te·or·ic adj. 1. Of, relating to, or formed by a meteoroid. 2. Of or relating to the earth's atmosphere. 3. rise to prominence prominence /prom·i·nence/ (prom´i-nins) a protrusion or projection. frontonasal prominence and helped to establish Broadwing as an industry leader." The Installation Guarantee has shown Broadwing's customers that the company is serious about its commitment to accountability, and Broadwing's increase in sales in 2000 can be directly attributed to this commitment. Seeing the tangible success and growth in customer confidence, Moreau took the guarantee a step further, implementing 15 and 30 day guarantees on additional Broadwing products. "Throughout my career in communications, I've heard the same thing," explains Moreau. "The technology is great, but the most important factor is reliably provisioning service on time. With the installation guarantee, Broadwing married great technology and service reliability together. I'm very proud to be recognized for this industry first." As Chief Services Officer for Broadwing Communications, she is responsible for provisioning; billing and customer care for Broadwing. She joined the company in 1996 as vice president of customer care for its carrier division. Later, she served as vice president of billing operations, vice president of customer operations and was named Chief Services Officer in January of 2000. About Broadwing Broadwing Communications, a wholly owned subsidiary of Broadwing Inc. (NYSE: BRW), combines unparalleled customer service with the industry's most advanced and flexible 18,000-mile next-generation fiber optic network and award-winning IP backbone, to create data and internet solutions that are innovative, reliable, and provide businesses a competitive advantage. Broadwing will be the first provider with a fully deployed optical network and sets the standard for customer accountability with the industry's only Installation Guarantee.(1) Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. , and Austin, Texas, with 6,000 employees in 56 sales and service offices across the country, Broadwing can be found on the web at www.broadwing.com. (1) Guarantee subject to customary terms and conditions. |
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