Broadwing Communications Enhances Customer Experience With GrandSLAm Unified Service Level Agreement.AUSTIN, Texas -- Implements New Set of Guarantees for 100% End-To-End Service Availability, Guaranteed Installation Intervals, Per Event Time to Repair, and Total Service Satisfaction Across Entire Product Line Broadwing Communications LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , a consolidated subsidiary of Broadwing Corporation Broadwing Corporation is a data, voice, and media solutions company based in Austin, Texas, USA. Enabled by its 20,000-mile All-Optical-Network and 20 nation-wide HDTV transmitting and delivering centers, Broadwing Communications provides communications solutions and (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :BWNG), today announced its latest initiative to deliver a positively different customer experience by offering a unified Service Level Agreement (SLA (1) (StereoLithography Apparatus) See 3D printing. (2) (Service Level Agreement) A contract between the provider and the user that specifies the level of service expected during its term. ) that is available on new contracts for all Broadwing domestic U.S. dedicated access offerings for voice, data and IP services. "The unified SLA exemplifies our commitment to service excellence by offering comprehensive performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1]. for reliability, availability, timeliness of service installation and repair, and overall customer satisfaction across our portfolio," said Mark Pugerude, senior vice president of Business Development and Marketing at Broadwing Communications. "Our customers have told us that Service Level Agreements in the industry are often difficult to understand and inconsistently applied across products. Broadwing's unified SLA provides a simple, consistent, and measurable set of performance guarantees that address the performance issues customers tell us are most meaningful to them." Broadwing's Grand SLAm grand slam n. 1. The winning of all the tricks during the play of one hand in bridge and other whist-derived card games. 2. Sports The winning of all the major or specified events, especially on a professional circuit. package includes four primary elements: --100% end-to-end service availability guarantee provides that the Broadwing network, including Broadwing ordered local access loops, will be available 100% of the time to pass customer voice and data traffic. Should the network not be available to pass customer traffic, customers are eligible for credits in the first minute of service unavailability. --Per event-time-to-repair guarantees that for each and every total service impacting event that is not resolved in under 4 hours, service credits will apply. Broadwing exceeds the industry standard of four hour mean-time-to-repair by guaranteeing repair time on every event, not just the average. --Guaranteed installation intervals on Broadwing delivered circuits assure customers that Broadwing will meet predetermined pre·de·ter·mine v. pre·de·ter·mined, pre·de·ter·min·ing, pre·de·ter·mines v.tr. 1. To determine, decide, or establish in advance: service installation commitments. --The total satisfaction guarantee ensures Broadwing customers that they will not be locked into a contract when service is not performing to their expectations and Broadwing's high standards. Broadwing's chronic service remedy provides customers with the right to terminate the contract on the applicable service element in the event of a chronic service issue. "Broadwing has continually impressed us with its ability to deliver differentiated services Offerings that can be classified by type, or quality, of service. For example, a differentiated services network could prioritize real time traffic for a higher fee. linked to core customer needs, and its comprehensive new SLA program is no exception," said Vinod Ramanathan, research analyst Business Telecom Services and Vertical Markets, at Frost and Sullivan. "The GrandSLAm sets a new benchmark in the industry and should resonate with organizations that have challenging requirements for service delivery and availability." "Broadwing's GrandSLAm leverages the power and efficiency of Broadwing's one-of-a-kind, all optical network and builds on our product level SLAs to expand the service guarantees we offer our customers," said Mark Pugerude. "GrandSLAm further demonstrates our determination to be the premier communications service provider A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. ." About Broadwing Corporation Broadwing Corporation, through its consolidated subsidiary Broadwing Communications LLC, delivers innovative data, voice, and media solutions to enterprises, service providers, and government entities. Enabled by its one-of-a-kind, all-optical network A communications network that works completely in the optical domain. It uses optical switches connected by optical fibers. See optical switch and optical computer. and award-winning products and services, Broadwing Communications provides communications solutions with unparalleled customer focus and speed. Broadwing Corporation, via its Corvis Equipment Corporation subsidiary, also provides government agencies and service providers with advanced, scalable optical networking Communications between computers, telephones and other electronic devices using light. An optical network is far more reliable and has far greater potential transmission capacity than networking in the electrical domain. See optical fiber. equipment designed to reduce the overall cost associated with building and operating optical networks. For more information, visit www.broadwing.com. Broadwing and its logo, and GrandSLAm are trademarks and/or service marks of Broadwing Communications LLC and/or Broadwing Corporation. All trademarks and service marks not belonging to Broadwing are the property of their respective owners. Investor Note Regarding Forward-Looking Statements Statements in this press release regarding Broadwing Corporation and/or Broadwing Communications LLC (collectively "Broadwing"), that are not statements of historical fact may include forward-looking statements, and statements regarding Broadwing's beliefs, plans, expectations or intentions regarding the future are forward-looking statements, within the meaning of Section 27A of the Securities Act of 1933, as amended and Section 21E of the Securities Exchange Act of 1934, as amended. All such forward-looking statements are made pursuant to the safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Broadwing's actual results could differ materially from these statements. |
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