Broadwing Chooses Synchrony to Advance ZoomTown.com's Unique Customer Relationships.Business Editors CINCINNATI--(BUSINESS WIRE)--Jan. 10, 2000 ZoomTown and Synchrony synchrony /syn·chro·ny/ (-krah-ne) the occurrence of two events simultaneously or with a fixed time interval between them. atrioventricular (AV) synchrony Partner to Co-locate Synchrony's Data Center and to Market Synchrony's eCRM Capabilities Broadwing Inc. (NYSE NYSE See: New York Stock Exchange :BRW BRW Business Review Weekly (business magazine; Melbourne, Victoria, Australia) BRW Business Report Writer BRW Barrow, AK, USA - Barrow (Airport Code) BRW Business Requirement Worksheet ), the national integrated communications provider, announced today that ZoomTown.com, its Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the focused subsidiary, has formed a strategic partnership with Synchrony Communications to provide ZoomTown customers with a comprehensive electronic customer relationship management (eCRM) solution and to pursue joint business development opportunities. "Synchrony's unique architecture and technology will allow us to build a powerful multi-channel eCRM solution," said Mike O'Brien, ZoomTown.com president. "Once in place, ZoomTown's customer service relationship features will allow customers to get fast, effective customer service via phone, fax, e-mail and chat." "ZoomTown.com serves one of the largest concentrations of ADSL See DSL. ADSL - Asymmetric Digital Subscriber Line users," said Mark Richey, president and founder of Synchrony Communications Inc. "Meeting those customers' demands requires a comprehensive, scalable eCRM solution that optimizes ZoomTown's ability to provide high-level customer service." ZoomTown.com, the nation's first online community built around high-speed and high-bandwidth connections, already uses Synchrony to provide subscribers with self-help information alleviating the need to contact a customer call center. Synchrony's technology allows ZoomTown to provide site-specific frequently asked questions and user guides based on subscribers' usage. This allows customers who have similar inquiries on topics such as downloading downloading - download Web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer self-help features that improve customer service. Synchrony's technology also makes customer service easier for new ZoomTown customers. When customers subscribe, their information is automatically entered into ZoomTown's customer care system. Synchrony then keeps a running customer history that allows ZoomTown service representatives to respond quickly and knowledgeably to customer needs. "Successful ebusinesses must provide enhanced customer service compared to their brick and mortar See bricks and mortar. counterparts," said Richey. "E-commerce customers require personal, consistent service regardless of the communication channel. Synchrony's eCRM enables ZoomTown to provide high quality agent-assisted service and self-help from a seamlessly integrated system." ZoomTown and Synchrony to Co-locate Synchrony's Data Center In addition to working together to provide ZoomTown customers with optimal customer service, Synchrony will utilize ZoomTown's sophisticated co-location services to host Synchrony's primary data center. The partnership will allow Synchrony to leverage ZoomTown's data center operations expertise, high-bandwidth infrastructure and 24-hour-a-day reliability, to enhance services for all its remote-hosted customers. About Synchrony Established in 1997, Synchrony Communications is a pioneer in the application remote hosting revolution. Synchrony eCRM is an electronic customer relationship management solution for ebusiness that enables customers to communicate with companies via a choice of communication channels - phone, fax, email and web-chats. Using Synchrony's Intelligent Interaction Manager(TM), each contact is combined with a customer interaction history and context-sensitive resources, then routed to the first available customer service agent ensuring an appropriate and consistent response to customer inquiries regardless of the communication channel. Synchrony also provides the SynchronyNOW guarantee, a promise to deliver the industry's first fully integrated suite of customer contact technology in 30 days or less. More information is available on the Internet at www.synchronyinc.com. About ZoomTown.com and Broadwing ZoomTown.com is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Broadwing Inc. Broadwing Inc. (NYSE:BRW) is an integrated communications powerhouse A fourth-generation language from Cognos that was introduced in the late 1970s for midrange computers. It supports both character-oriented, terminal-based applications as well as Windows clients. Applications developed under PowerHouse can be imported into Cognos' Axiant client/server environment. delivering voice, data, and Internet solutions to a variety of customers nationwide. Focused on customer service combined with a premier next-generation fiber network and award winning IP backbone, Broadwing's reliable high-bandwidth data and Internet capabilities give businesses a competitive advantage. Headquartered in Cincinnati, Ohio “Cincinnati” redirects here. For other uses, see Cincinnati (disambiguation). Cincinnati is a city in the U.S. state of Ohio and the county seat of Hamilton County. with 5,500 employees in 38 cities, Broadwing can be found on the World Wide Web at broadwing.com. |
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