Broadway & Seymour forms new CTI company; announces strategic alliance with Genesys.CHARLOTTE, N.C.--(BUSINESS WIRE)--March 4, 1997--Broadway & Seymour, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : BSIS BSIS Bureau of Security and Investigative Services (California, USA) BSIS Battlefield Strategic Information System ) announced today the formation of Pragmatix, Inc., a company specializing in Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration , or CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. . Pragmatix will provide installation, training, and support for call centers migrating to Genesys' state-of-the-art CTI technology. Genesys Telecommunications Laboratories, Inc. is a global provider of open, scaleable CTI framework and applications. "We believe that Genesys provides the most open, robust, and scaleable CTI architecture on the market," stated David Connor, president, Pragmatix. "Our focus on the Genesys product suite is unmatched in the industry, and the Genesys/Pragmatix alliance will allow us to build the expertise required to quickly implement Genesys CTI solutions." Pragmatix offers installation and readiness certification; support for pilot installations; hands-on Genesys training; and ongoing product support. Additionally, it offers consulting and implementation services for advanced Genesys applications such as DART (Data Analysis and Reporting Tool), ICD ICD International Classification of Diseases (of the World Health Organization); intrauterine contraceptive device. ICD abbr. (Intelligent Call Delivery) and Campaign Manager. "Partnering with leading systems integrators such as Broadway & Seymour's Pragmatix ensures that users of Genesys CTI solutions will receive specialized installation, training, and support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services from the vendor that best meets their individual needs," said Greg Shenkman, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Genesys. "We look forward to our ongoing relationship with Pragmatix and working with them to meet the needs of our customers." Alan Stanford, Broadway & Seymour's chairman and chief executive officer, commented, "Pragmatix will become the best source of skill in the complex and critical arena of CTI. Our financial services engagements will use Pragmatix's expertise as it serves the broader, worldwide emerging CTI market." Broadway & Seymour, Inc., a Charlotte, North Carolina-based software and services company provides integrated, information technology-enabled business solutions for relationship management including call centers, Intranet & Internet solutions and the financial and professional services markets. Its focused capabilities and people position Broadway & Seymour as a leading provider of rapidly implemented systems, technologies and processes to assist its customers in achieving success. Genesys Telecommunications Laboratories (http://www. genesyslab.com) is the global provider of open CTI framework and applications, delivering intelligent customer interaction solutions which enable businesses to improve customer service, boost productivity, and increase revenues. Its innovative suite of inbound, outbound, blended, PSTN-based and Internet-based call center products enables companies to develop enterprise-wide sales and customer service solutions. Genesys solutions provide strategic communication management by allowing companies in a wide range of industries to leverage existing personnel, cut costs, and create greater customer satisfaction and loyalty. A privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with headquarters in San Francisco, Genesys serves the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. , European and Asia/Pacific regions both directly through offices in the U.S., Canada, U.K., Russia, Japan, and Australia; and indirectly through a select group of solution providers. Genesys customers include many Fortune 500 companies in a variety of industry segments. CONTACT: Broadway & Seymour, Inc. Lorin E. Brigden, 800/274-9287 email: lorin.brigden@bsis.com or TSI TSI Total Solar Irradiance (sum solar light in energy per unit of time) TSI Trading Standards Institute (UK) TSI Transportation Safety Institute (US DOT) for Genesys Alison Leibich, 408/280-6000 aleibich@ca.tsipr.com |
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