Broadview Networks Deploys Enkata Customer Insight Analytics Solution.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--Feb. 12, 2003 Broadview Networks Broadview Networks is a network-based electronically integrated communications provider (e-ICP) serving small and medium-sized businesses in the Northeastern and Mid-Atlantic United States. , a network-based electronically integrated communications provider (e-ICP), has selected Enkata's Customer Insight Analytics solution to optimize its Customer Care operations. The implementation is expected to reduce calls while enhancing service across the company's customer base. Broadview Networks provides communications solutions to commercial and residential customers in the northeastern and mid-Atlantic United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. . With Enkata, Broadview Networks will be able to identify and analyze the root-cause of customer calls more quickly and efficiently. As a result, unnecessary inquiries and the number of repeat calls will be minimized, thereby lowering overall operating costs operating costs npl → gastos mpl operacionales . "The Enkata solution will allow us to examine customer interactions on a much deeper level, generating insights that other solutions would have never revealed," said Tracy Korman, executive vice president, customer relationship management, Broadview Networks. "It will have a direct impact on helping us serve our customers better and faster, while lowering our costs." "We are excited to be working with such a service-oriented communications company Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. as Broadview Networks," said Michael Chen, Enkata president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "The telecommunications market is undergoing massive change and only those companies that pay keen attention to the customer experience, while aggressively managing costs, will survive. The deployment of our solution will be a key enabler for Broadview to drive distinctive service and maintain a competitive service cost structure." Enkata's Customer Insight Analytics solution combines and enriches customer interaction data from multiple systems, including the use of free-form text Words and sentences, such as input to a word processor or text editor. Since text is already free form, the term is redundant, but is used to emphasize its unstructured nature. See free-form database. classification and financial cost allocation, and uncovers the root-cause drivers behind meaningful groups of interactions so that companies can pinpoint where to take action for maximum results. About Enkata Technologies Enkata builds Customer Insight Analytics software that helps businesses uncover valuable insights about their customer interactions so they can improve the customer experience and increase profitability by driving down costs. The Enkata solution is based on an innovative approach to root-cause analysis, which systematically reveals the most significant underlying reasons for customer contacts. With Enkata, companies can uncover cost savings opportunities linked to inefficiencies in products and services, including training, policy and site processes. As a result, organizations can identify and eliminate the obstacles that frustrate their most valued customers. Headquartered in San Mateo, Enkata is backed by leading venture capital groups with more than $1.5 billion under management. Since its inception in 1999, Enkata has been deployed with leading Fortune 500 companies. About Broadview Networks Broadview Networks (www.broadviewnet.com) is a network-based electronically integrated communications provider (e-ICP) serving small and medium-sized businesses and communications-intensive residential customers in the northeastern and mid-Atlantic United States. The New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of City-based company offers integrated communications solutions, including local, long-distance and international voice services; data services; and dial-up and high-speed Internet services using digital subscriber line See DSL. (communications, protocol) Digital Subscriber Line - (DSL, or Digital Subscriber Loop, xDSL - see below) A family of digital telecommunications protocols designed to allow high speed data communication over the existing copper telephone lines between end-users and (DSL DSL in full Digital Subscriber Line Broadband digital communications connection that operates over standard copper telephone wires. It requires a DSL modem, which splits transmissions into two frequency bands: the lower frequencies for voice (ordinary ) and other advanced technologies. Customers receive a single, easy-to-understand bill and have one point of contact for real-time, personal customer care. |
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