Broadbase Software Now Available to U.S. Department of Defense and Government Agencies.

Business/Technology Editors

MENLO PARK, Calif.--(BUSINESS WIRE)--Feb. 21, 2001

Broadbase Software, Inc., (NASDAQ:BBSW), the leading provider of intelligent customer interaction software, today announced that the company's E-Service suite has been added to the Getronics Government Solutions' U.S. General Services Administration (GSA) Schedule. Broadbase's Self Service and Assisted Service solutions will provide knowledge-based tools for helpdesks, internal education and the Government Intranet. The Department of Defense (DoD) and federal government agencies can now buy E-Service directly from Getronics Government Solutions' GSA Schedule, thus streamlining the buying process for Broadbase's software.

Getronics Government Solutions, a leading provider of desktop outsourcing, network solutions and information assurance services to the U.S. federal government, is already using the E-Service suite on some of the company's DoD helpdesk projects. "Getronics Government Solutions prides itself in providing its customers with the leading-edge solutions in desktop outsourcing, network solutions and information assurance services," states Bill Ledford, Getronics Government Solutions program manager at the U.S. Defense Information Systems Agency. "By providing the Broadbase E-Service suite, we are able to meet and exceed the stringent criteria of the government's large, external helpdesk sector."

"The fact that the Broadbase E-Service suite has been incorporated into the GSA Schedule through this offering is a terrific validation of the technology," stated Massood Zarrabian, president of the E-Service division at Broadbase. "Government agencies require cost-effective solutions that result in efficient and productive operations. Broadbase addresses all of these needs while ensuring positive customer service on a consistent basis."

About Broadbase E-Service

The Broadbase E-Service suite includes the following application components, built atop the leading eCRM analytical and knowledge platform:

-- Broadbase E-Service Analytics - Designed to integrate tightly with all
Broadbase operational CRM applications, helping organizations to drive greater
customer understanding, knowledge base effectiveness, agent utilization,
improved routing and more - across all communication channels. The E-Service
Analytics package can also be integrated with other leading call center
applications.

-- Broadbase Agent Assist - Leverages a powerful knowledge base that empowers
each Customer Service Representative (CSR) to emulate the behavior of the best
agent regardless of experience level, enabling each CSR to answer questions
quickly, accurately, and consistently.

-- Broadbase E-mail Response - Reduces e-mail volume, ensures accurate
responses and helps build customer loyalty by managing, routing, and monitoring
inbound e-mail responses. E-mail Response also includes direct links into self
service.

-- Broadbase Live Collaboration - Provides visual and media-rich interaction
between agents and customers over the Internet, including text chat, Web page
push, brochure push and co-browsing.

-- Broadbase Self Service - Builds customer loyalty, drives down costs, and
emulates the behavior of a company's best CSR, providing automated assistance
to quickly and easily guide customers, partners and employees to the answers
they need using their Web browser.

-- Broadbase E-Service Portal - Drives customer loyalty and repeat purchase
through a personal home page for customers and partners that includes previous
service records, relevant knowledge base entries and more, all through a
proactive, personalized and user-customized interface.

About Getronics Government Solutions, LLC 

Getronics Government Solutions, LLC, formerly Wang Government Services, Inc., is a leading provider of secure network ICT solutions to the United States federal government. The company has provided the U.S. Department of Defense, civilian agencies and intelligence community with the practical solutions and reliable applications of technology for 30 years. Headquartered in McLean, Virginia, Getronics Government Solutions has more than 2,500 employees worldwide.

To support its customers' end-to-end ICT needs, Getronics Government Solutions' portfolio includes seat management, network and connectivity solutions, and information assurance services and products. More information about Getronics Government Solutions can be found on the World Wide Web at www.getronicsgov.com.

About Broadbase

Broadbase Software is the leading provider of customer-focused analytic, marketing automation and e-service software applications that analyze customer data from multiple touch points, and use that information to execute marketing campaigns, improve online merchandizing and content, increase site stickiness and personalize all customer interactions. Broadbase has provided critical e-commerce infrastructure to more than 500 customers, including ADP, BEA Systems, Cisco Systems, Compaq Computers Ltd., Credit Suisse, Eddie Bauer, EDS, Fidelity Investments, Hewlett Packard, Kodak, Palm Computing, Polycom, United Airlines and Verizon. Headquartered in Menlo Park, CA, Broadbase has a rapidly growing global presence with locations throughout North America, Europe and Asia.

"Safe Harbor" Statement Under the Private Securities Litigation Reform Act of 1995:

Information in this release that involves Broadbase's expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, which involve risk and uncertainties. All forward-looking statements included in this release are based upon information available to Broadbase as of the date of this release, and Broadbase assumes no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from Broadbase's current expectations. Factors which could cause or contribute to such differences include, but are not limited to, lack of market acceptance of the combined company's products or services; inability to integrate existing products and services within budget and on schedule, and develop new integrated products and services on a timely basis; inability by Broadbase or Broadbase to successfully cross-sell their products and services to each other's customers; introduction of new products or services by competitors; and inability to attract and retain qualified employees. These and other factors and risks associated with Broadbase's business are discussed in Broadbase's recent filings with the Securities and Exchange Commission ("SEC"), including its quarterly report on Form 10-Q filed on November 13, 2000.

Broadbase is a trademark of Broadbase Software, Inc. All other product and company names may be trademarks of their respective companies.