Broadband Infrastructure Group and Apropos Technology Form Strategic Partnership for Customer Interaction Management Solution.Business Editors ST. LOUIS--(BUSINESS WIRE)--Oct. 31, 2000 BIG's ProNox Portfolio Company To Use Apropos' Comprehensive Solution Today, ProNox Corporation, a Broadband Infrastructure Group Corporation(TM) (BIG)(TM) portfolio company, formally signed an agreement with Apropos Technology, Inc. to purchase nearly $400,000 of Apropos' software, hardware, and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and support. The Apropos customer interaction management solution for multimedia contact centers will be used in ProNox's Network Operations Centers See NOC. Network Operations Center - (NOC) A location from which the operation of a network or internet is monitored. Additionally, this center usually serves as a clearinghouse for connectivity problems and efforts to resolve those problems. (NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, ) and Client Assist Centers (CAC See Consumer Advisory Council. ), announced Timothy M. Roberts, Chairman of the Board, Chief Visionary Officer A chief visionary officer (CVO) is a function within a company normally established beside the other executive functions like CEO or COO. The title is sometimes used to define a higher ranking position than that held by the CEO, and sometimes used to formalize a high-level , and Director of Broadband Infrastructure Group Corporation. "ProNox is excited to partner with Apropos, a leader in multi-channel interaction management software," said Bill Barnard William Edward (Bill) Barnard CBE (29 January 1886 - 12 March 1958) was a New Zealand politician. He was a member of Parliament from 1928 until 1943, and was its Speaker from 1936 till 1943. He was known for his association with John A. Lee, a prominent left-wing politician. , Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. and Chief Technology Officer, ProNox. "Our goal is to enable clients to achieve the highest quality eBusiness experience. This partnership elevates our services beyond traditional helpdesk functions, allowing us to communicate with our customers via the Web, e-mail and traditional voice communications." "Apropos is a proven leader in the customer interaction management industry," said Roberts. "This deal is exciting because BIG will use Apropos' end-to-end solution (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. in our quest to provide 100 percent transactional guarantees for our customers. Additionally, this agreement demonstrates BIG's commitment to provide the best global broadband infrastructure - delivering the industry's highest quality of service through service level agreements that have meaning." "Apropos' best-of-breed, multi-channel customer interaction management solution gives BIG the ability to provide the very best voice and Internet-based service to its rapidly growing customer base on the scope and scale BIG needs," said Kevin Kerns, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Apropos Technology, Inc. "We are excited to partner with BIG, since we consider their vision to deliver broadband infrastructure solutions and services to be one of the most comprehensive in the industry." As one of eight portfolio companies formed by BIG, ProNox Corporation is an eBusiness applications and infrastructure performance management company. ProNox provides management information and customer care, ensuring superior reliability, availability, scalability and client satisfaction - all related to critical eBusiness applications, infrastructure and systems. Unlike other managed service providers, ProNox has integrated the Network Operation Center (NOC) and Client Assist Center (CAC), offering a single point of contact and ensuring a more favorable service experience for the end user. About Apropos Technology, Inc. Apropos Technology, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : APRS APRS Automatic Position Reporting System APRS Automatic Packet Reporting System (GPS technology) APRS Automated Position Reporting System APRS Amateur Position Reporting System APRS American Parks and Recreation Society ), develops, markets and supports a comprehensive interaction management solution for managing real-time customer interactions across a variety of communications media, including E-mail, Web and voice. The solution enables eBusiness sales, marketing and service applications through seamless management of all interactions. It offers on-line customers the flexibility to interact with businesses over the Internet, through E-mail or Web collaboration, and provides access to human assistance through either an interactive Web Chat or voice interaction, to help in completing a sales or service transaction. Apropos is a leader in providing integrated multimedia interaction management solutions. Apropos Technology is headquartered in Oakbrook Terrace, IL, and has more than 225 clients worldwide. Additional information about Apropos and its products can be found at http://www.apropos.com. About Broadband Infrastructure Group Corporation Broadband Infrastructure Group Corporation, founded by 30-year-old Internet pioneer Tim Roberts and 31-year-old international operations Internal Operations (I.O., IO or I/O) is a fictional American Intelligence Agency in Wildstorm comics. It was originally called International Operations. I.O. first appeared in WildC.A.T.S. volume 1 #1 (August, 1992) and was created by Brandon Choi and Jim Lee. and management architect Patrick L. Smith and headquartered in Town and Country (metropolitan St. Louis), Missouri, is the first comprehensive design, build, architect and construction firm for broadband infrastructure delivering 100 percent transactional guarantees to Global 2500 companies in, or entering, the eMarketplace. BIG is building the next generation of the Internet to deliver the fastest, most reliable, scalable, high-speed, end-to-end broadband infrastructure solutions using its fiber-optic network, servers and storage. As the first comprehensive architectural engineer, design, build and construction management firm for the eMarketplace, BIG's solutions can be scaled to meet demand for projects starting at $25,000 per month or as large as $30 million per month...or greater. Please visit BIG's Web site at www.bigcorp.net for additional information. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion