BroadSoft Enables BullDog TeleWorks to Offer Enhanced Voice Services Integrated with Specialized Business Applications to Vertical Markets.Business Editors/Hi-Tech Writers GAITHERSBURG, Md.--(BUSINESS WIRE)--Dec. 4, 2002 Applications Target Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. Firms such as Legal, Accounting, Consulting and Real Estate BroadSoft(R), Inc., the leading provider of voice applications and servers, today announced that BullDog bulldog, breed of thick-set nonsporting dog developed in the British Isles many centuries ago. It stands from 13 to 15 in. (33–38.1 cm) high at the shoulder and weighs from 40 to 50 lb (18.1–22.7 kg). TeleWorks, Inc., an innovative provider of advanced voice, data and information technology services, will use BroadSoft's award-winning BroadWorks(TM) platform to provide integrated voice and business-process solutions to professional services firms. BullDog TeleWorks is the first provider of business-process solutions to use the advantages of a next-generation network to bring economies of scale, lower operational costs and advanced information systems to small and mid-sized companies that would otherwise be unable to afford these services. BullDog TeleWorks is initially targeting law firms This list of the world's largest law firms by revenue is taken from The Lawyer and The American Lawyer and is ordered by 2006 revenue:[1]
(application, business) Enterprise Resource Planning - (ERP) Any software system designed to support and automate the business processes of medium and large businesses. (ERP (Enterprise Resource Planning) An integrated information system that serves all departments within an enterprise. Evolving out of the manufacturing industry, ERP implies the use of packaged software rather than proprietary software written by or for one customer. ) features. The company will then expand to offer enhanced services Enhanced service is service offered over commercial carrier transmission facilities used in interstate communications, that employs computer processing applications that act on the format, content, code, protocol, or similar aspects of the subscriber's transmitted information; to other small and mid-size professional services firms such as accounting, consulting and real estate. For the legal market, BullDog delivers voice services such as advanced call screening and provides billing integration with the phone system, capabilities previously affordable only to large enterprises. Advanced call screening allows attorneys to become more accessible to their clients, while protecting personal time from the intrusion of non-urgent matters. Billing integration enables attorneys to automate a laborious la·bo·ri·ous adj. 1. Marked by or requiring long, hard work: spent many laborious hours on the project. 2. Hard-working; industrious. , non-billable task, thereby saving time while also improving billing accuracy. "This is a strategic partnership for BullDog TeleWorks, as voice services are a key differentiator for our clients. We selected BroadSoft because BroadWorks has the most comprehensive feature set that we have found in the industry," said Jon Jaroker, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of BullDog TeleWorks. "BroadWorks has extremely flexible and robust service creation and web interface customization capabilities that allow seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with a wide array of databases and back-office systems." Several law firms are currently using BullDog TeleWorks' services, which will be generally available in the first quarter of 2003. One user, Robert J. deBrauwere of the New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of intellectual property and media law firm Jacobs deBrauwere LLP LLP - Lower Layer Protocol , commented, "Almost everything I do is on my desktop computer. Controlling my phone service - modifying the features, transferring calls, and receiving voicemail as a wave file in email - contributes significantly to my productivity. The call screening and simultaneous ringing functions also greatly help by enabling me to prioritize client access in urgent situations, ensuring that critical calls always get through." Another BullDog TeleWorks user, Michael J. Marcin of the New York intellectual property law firm of Fay Kaplun & Marcin LLP, added, "Tying the phone system to a billing application is a major asset that saves time. BullDog is a very powerful service and easy to use - you can learn to use it in ten minutes." "BullDog TeleWorks is demonstrating to the industry the business advantage of integrating critical business functions and making them easy-to-use and competitively priced," said Mike Tessler, president and CEO, BroadSoft. "BullDog fulfills the vision of serving vertical markets in a way that was never before possible. The BroadWorks' feature set enables BullDog to deliver on their commitment of providing small and medium-sized customers with the same types of communications features and application benefits available to Fortune 500 enterprises. We are very enthusiastic about continuing to work with them to further develop advanced communication solutions." BroadWorks is the industry's first integrated system of voice applications and servers enabling service providers to deliver basic and enhanced voice services to enterprises. BroadWorks' voice applications and servers enable providers to rapidly and cost-effectively deploy a comprehensive portfolio of carrier-class telephony services such as IP Centrex A telephone service in which an IP-based PBX is located in the telephone company's facilities. It connects to the customer via the LAN rather than by telephone wires. IP CENTREX offers voice over IP and other IP-based services as well as connectivity to the regular telephone system (PSTN). , hosted PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , voice VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. , and enhanced network applications. Using BroadWorks, service providers and customer administrators can manage administrative functions with BroadSoft's patented web-based portal, CommPilot(TM). The BroadWorks architecture can scale to support millions of subscribers and deliver 99.999% total system availability. ABOUT BULLDOG TELEWORKS BullDog TeleWorks develops and markets advanced voice and data solutions to small and mid-sized professional service firms that enable these businesses (for the first time) to afford sophisticated communications applications that improve productivity, reduce costs and streamline operations. BullDog's services are integrated with and delivered through a centrally managed phone system (generally known as a PBX) that has all of the features and benefits of a large company PBX but without any upfront capital costs or recurring maintenance expense. Using BullDog TeleWorks' services, attorneys, accountants, consultants and other types of knowledge-based and communications-intensive professionals obtain business-process solutions specifically tailored to their business needs - such as billing and client management - by simply picking up a telephone. BullDog TeleWorks' patent-pending technology includes a process for high-accuracy, real-time transcription of telephone calls and voice mail, as well as a process for the delivery of enhanced services in parallel with an incumbent phone company, providing its customers a way to obtain advanced communications services in a risk-free manner. Additional information can be found at www.BullDogTel.com. ABOUT BROADSOFT BroadSoft, Inc. is the leading provider of voice applications and servers for service providers. BroadWorks, the company's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , allows service providers to rapidly and economically design and deploy web-enabled enhanced telephony services to their customers. BroadSoft holds the largest market share in the IP Centrex and Hosted PBX space with the most announced customers to date. BroadSoft has received extensive industry acknowledgement including recognition as a "Hot Start-Up" by America's Network and Telecommunications magazines, two of the leading telecommunications industry publications. Communications Solutions, Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. and Network Magazine recognized BroadWorks as Product of the Year. BroadSoft is located near Washington, DC, in Gaithersburg, Maryland, and also maintains a research and development facility in Montreal, Canada. Additional information can be found at www.broadsoft.com. BroadSoft is a registered trademark and BroadWorks and CommPilot are trademarks of BroadSoft, Inc. All other names are trademarks of their respective companies. |
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