Broad Vision And Chordiant Partner.BroadVision Inc., a supplier of personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. e-business applications, announced a partnership with Chordiant Software to provide an integrated CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution featuring highly personalized sales and service via the Internet, telephone, e-mail or retail outlets. By combining BroadVision's One-To-One applications and Chordiant's Unified CRM Solution, the partnership is expected to result in a more complete solution for presenting personalized offers through a wide range of customer communication channels. The companies anticipate providing a solution that delivers a real-time, single view of each customer; multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple integration; a consistent, unified message with every customer interaction through business process automation; and rapid deployment of the CRM solution. BroadVision and Chordiant will be working with Andersen Consulting See Accenture. to deliver this solution. |
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