Brix Networks announces customer care solution for residential VoIP service providers.Brix Networks, a provider of real-time performance management and service assurance solutions, has announced the availability of BrixCare Self-Service, a new VoIP quality measurement and reporting application that is designed to help service providers cut subscriber acquisition and support costs. [ILLUSTRATION OMITTED] BrixCare Self-Service consists of three primary components: On-demand VoIP Agent, a digitally signed Any message or key that has been encrypted with a digital signature. When a user's public key is digitally signed by a certification authority (CA), it is known as a digital certificate or digital ID. See digital signature and digital certificate. , lightweight Java applet A Java program that is downloaded from the server and run from the browser. The Java Virtual Machine built into the browser is interpreting the instructions. Contrast with Java application. that is downloaded to a subscriber's PC, either in self-service mode or at the direction of a customer service representative; Central Management Software, a platform that collects information and presents it in audience-appropriate formats that are actionable and relevant to customer service reps, NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, engineers and management; and Brix Verifiers, hardware appliances A device that is dedicated to a specific function in contrast to a general-purpose computer. The hardware comes pre-installed with its operating system and application. Many consider the router to be the first network appliance. that reside in the provider's network for terminating test calls and measuring VoIP call quality. BrixCare Self-Service can be used as both a pre- and post-sign-up application. The applications measure several signaling quality metrics, including the time for each call-setup phase and complete call-setup time, and also provides delivery of quality diagnostic metrics, such as latency, packet loss and jitter A flicker or fluctuation in a transmission signal or display image. The term is used in several ways, but it always refers to some offset of time and space from the norm. For example, in a network transmission, jitter would be a bit arriving either ahead or behind a standard clock cycle . www.brixnet.com.com |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion