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Brix Networks Announces IP Service Management Portal That Enables Service Providers to Understand Customer Experience and Loyalty.


- New BrixView Software With Integrated Business Intelligence Provides Decision Makers With Essential Insights Into Quality of Experience For Quad-Play Services

CHELMSFORD, Mass. -- Brix Networks, a global provider of converged service assurance solutions, today introduced its BrixView[TM] advanced analytics and visualization software toolkit that provides communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses.  (CSPs) with essential, at-a-glance service information necessary to assure a high quality of experience (QoE) for their customers, along with the necessary Internet Protocol See Internet and TCP/IP.

(networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol.
 (IP) quality metrics to connect network and service performance with subscriber churn and service uptake rates.

BrixView uses as a foundation the key performance metrics Performance metrics are measures of an organizations activities and performance. Performance metrics should support a range of stakeholder needs from customers, shareholders to employees [1].  that come from the company's award-winning BrixWorx[TM] correlation engine. The new BrixView portal consolidates information and simplifies the processes of data mining, searches, trending, and pattern analysis, enables information sharing See data conferencing.  throughout an organization for more informed and faster business decisions, and can quickly locate, diagnose, and prioritize service issues.

Additionally, BrixView's interactive dashboards, customizable reporting packages, and individual content portals deliver fast, easy access to information when it is needed and in the format required for all levels of users - including executives and service owners.

"With this announcement, Brix Networks is expanding its deep IP expertise and operational value to include vital service management functionality," said Patrick Kelly For other uses, see Patrick and Kelly.
Patrick Kelly may refer to the following people:
  • Patrick Kelly (1779-1829), first Bishop of the Roman Catholic Diocese of Richmond (U.S.) (from Aug 24, 1820 - Feb 9, 1822)
  • Patrick Kelly, (c.
, co-founder and senior analyst at market research firm OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware.  Observer. "BrixView allows CSPs to translate converged service quality metrics from a broad base of sources into actionable information that helps business managers and service owners construct realistic SLAs, characterize service behavior, and monitor the overall quality of each service and its business impact on a given set of customers."

According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 Steve DesRochers, vice president, solutions, at Brix Networks, "BrixView allows our customers to streamline the development of service management reports that drive their strategic decisions. We work with our customers and partners to simplify the consolidation of OSS systems, improve legacy-to-IP migration, and provide necessary linkages to other back-office systems, including billing and provisioning. By presenting the right data, at the right time, in the right format, BrixView gives business owners and executives the information and insights they need to make intelligent decisions and drive business value for their organizations."

BrixView Explained

The power of BrixView lies in its straightforward presentation of complex QoE data, plus the ability to integrate with existing tools from various third parties - including systems integrators, OSS vendors, and end users - who generate their own quality reports.

BrixView accelerates the development of custom portals and dashboards that can be accessed via standard Web browsers The following is a list of web browsers. Historical
Historically important browsers
In order of release:
  • WorldWideWeb, February 26, 1991
  • Erwise, April 1992
  • ViolaWWW, May 1992, see Erwise
 and by different stakeholders Stakeholders

All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government.
 with unique needs that rely on the same QoE data. By streamlining the delivery of key information, BrixView empowers users to make informed decisions that lead to a successful IP service.

BrixView interprets data generated by the BrixWorx engine into highly consumable A material that is used up and needs continuous replenishment, such as paper and toner. "The low-tech end of the high-tech field!"  information from which users can investigate patterns and track and monitor service performance and quality in multi-dimensional report types. By processing user-defined network and service key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action.  (KPIs) - such as jitter A flicker or fluctuation in a transmission signal or display image. The term is used in several ways, but it always refers to some offset of time and space from the norm. For example, in a network transmission, jitter would be a bit arriving either ahead or behind a standard clock cycle , latency, packet loss, availability, and Mean Opinion Score - BrixView enables users to view performance and quality over time (hourly, monthly, yearly), by specific location, by a customer or partner, and by an organization's division and department.

Availability and Pricing

BrixView will be available in 30 days, and pricing varies based on the scope and scale of a network operator's deployment.

About Brix Networks

Brix Networks is a global provider of converged service assurance solutions that allow the world's largest service providers and enterprises to offer reliable and high-quality experiences in voice, video, data, and mobile services to their customers, partners, and employees. The Chelmsford, Mass., U.S.A.-based company brings a proven heritage of IP expertise unique to the service assurance marketplace, and collaborates closely with its customers and partners to assure the delivery of any IP-based service, over any network, to any endpoint. For more information, visit www.brixnet.com, or call 978-367-5600/1-888-BRIXNET.

Brix Networks, Brix, Brixnet, BrixView, BrixWorx, and the Brix Networks logo are trademarks of Brix Networks, Inc.
COPYRIGHT 2007 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:May 22, 2007
Words:666
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