British Telecom Wholesale Services and Solutions Standardizes On Siebel eBusiness Applications.Business Editors/High-Tech Writers SAN MATEO San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , Calif.--(BUSINESS WIRE)--March 9, 2000 World-Class Carrier Launches eBusiness Transformation, Unites All Sales Channels in a Bid to Create World's Largest-Volume Communication Ordering System Siebel Systems Siebel is a brand name of Oracle Corporation. Siebel Systems, Inc., founded by Thomas Siebel in 1993, was principally engaged in the design, development, marketing and support of CRM applications. , Inc. (Nasdaq:SEBL SEBL Siebel Systems, Inc. (stock abbreviation, AMEX) ), the world's leading supplier of eBusiness Application software, today announced that the wholesale arm of BT will standardize stan·dard·ize v. 1. To cause to conform to a standard. 2. To evaluate by comparing with a standard. its customer service, sales and marketing on Siebel eBusiness Applications. BT Wholesale Services & Solutions (BT Wholesale) has inaugurated this transformation first with the launch of e.Co Order, a new Web-based ordering service. e.Co Order relies on Siebel eBusiness Applications to link customer service, sales and marketing across multiple channels -- from the Web, to phone, and email -- to improve customer service and satisfaction among BT Wholesale clients such as Cable & Wireless, Thus, Telstra, Colt COLT. An animal of the horse species, whether male or female, not more than four years old. Russ. & Ry. 416. , MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. Worldcom and many other global telecommunications companies See telecom company. . BT is one of the top three European telecommunications providers, and BT Wholesale Services & Solutions is a market-leading supplier to other operators in the European telecommunications and data services market. BT Wholesale provides more than 300 established and emerging telecommunications companies with communication products and services, which may be sold directly or as part of a wider service package to end-user customers or to other third-party customers. Until now, more than 700 BT Wholesale professionals have managed sales and customer service through a fax-based request system. Customers complete and fax service request forms to place a total of 30,416 orders on average each month. Service professionals review, verify and confirm the orders and complex specifications, such as multiple service delivery destinations, by fax, and respond to requests for order status through the same channel. BT estimates demand for Wholesale services could increase as much as six-fold this year, but the fax-based sales and customer service infrastructure is insufficient to grow quickly enough to accommodate this surge in demand, and would require hiring on a massive scale to process new orders and ensure customer satisfaction. To capture this tremendous business potential, BT Wholesale has chosen Siebel eBusiness Applications to standardize and unite its sales, service and marketing infrastructure in a single, comprehensive multi-channel system that extends management of customer relationships beyond fax- and telephone-based contact to multiple channels, including online, in-person and phone contact. e.Co Order expands the previous sales and service infrastructure from the fax machine to the Web (and beyond), freeing customer interaction from the limitations of a single channel and allowing BT Wholesale to scale up to meet demand. Siebel eBusiness Applications allows e.Co Order to link with legacy back-end systems, to make the most of prior technology investments without added expense; it also will make possible future initiatives such as online quotations for products and services, online billing and collection, and online procurement The fancy word for "purchasing." The procurement department within an organization manages all the major purchases. of telecommunications equipment to expand or launch new services. "BT Wholesale Services & Solutions anticipates processing more than two million orders through the end of 2001, representing a six-fold increase in volume. Our decision to standardize on Siebel eBusiness Applications was based on its robust, world-class technology and Siebel Systems' renown for complete customer satisfaction," said Stuart Horwood, director, BT Wholesale Services & Solutions. "We must ensure customer satisfaction and make it easier for our customers to work with us, if we are to translate our projections into real, long-term growth. Siebel eBusiness Applications allow our customers to choose any channel of communication that suits them -- and does not require significant additional investment to integrate viable back-end systems that are already in place." According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Darren Entwistle Darren Entwistle is the current President and Chief Executive Officer of TELUS, a Canadian telephone, television and Internet service provider. External links
System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. , "Cable & Wireless heartily applauds BT Wholesale's decision to standardize on Siebel eBusiness Applications. e.Co Order is revolutionizing the way BT Wholesale operates, and as a primary customer, we are pleased to benefit from much simpler, much faster order processing and responsiveness. e.Co Order complements our electronic trading  This article or section is in need of attention from an expert on the subject.Please help recruit one or [ improve this article] yourself. See the talk page for details. and transformation strategy and we look forward to this interface service significantly improving process performance and for the opportunity for further enhancements in the future." About Siebel Systems Siebel Systems, Inc. (Nasdaq:SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling (programming) software enabling - (Or "enabling") Modification of the design or implementation of software to allow internationalisation to take place. In particular, enabling may refer to the modification of software to support double-byte character sets, hence "Unicode multi-channel sales, marketing and customer service systems to be deployed over the web, call centers, field, reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. channels, retail and dealer networks. Siebel Systems' sales and service facilities are deployed locally in more than 28 countries. For more information, please visit our Web site at www.Siebel.com. Except for the historical information contained herein, this press release contains forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risk or uncertainties. The success of the acquisition and future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with acquisition, such as the potential difficulties in the assimilation of operations, strategies, technologies, methodologies and products of the acquired company, the risk of loss of key personnel of the acquired company, diversion of management attention from other business concerns, business risks including the risk of variations in quarterly operating results, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended Dec. 31, 1998 and its other filings with the Securities and Exchange Commission. Note to Editors: Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. |
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