British Gas Completes Deployment of Field Service Management Solution from @Road; The Leading UK Utility Company Now Using @Road Taskforce to Automate Scheduling and Dispatching of About 6,500 British Gas Field Engineers.IPSWICH, England & FREMONT Calif. -- @Road(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ARDI ARDI Association Rwandaise pour la Promotion du Développement Intégré (French) ARDI Accounts Receivable Dollar Inventory ARDI Action Rwandaise pour le Developpement Integre ARDI Annually Renewable Disability Income ), a global provider of Mobile Resource Management and intelligent field service automation solutions, today announced that British Gas British Gas is the name of several companies
British Gas selected the @Road Taskforce Field Service Management solution over other software applications based on Taskforce's ability to automate the end-to-end service delivery management process and its ability to scale to a large number of field engineers and work orders. On average, British Gas engineers handle approximately eight million service requests annually. "Our goal is to set the industry standard for superior service and value in the minds of our customers," said Andy Burling Burling may refer to:
This page or section lists people with the surname Burling. If an internal link for a specific person referred you to this page, you may wish to add the given name(s) to that , Head of Planning & Development, British Gas Services. "With the deployment of @Road Taskforce, we wanted to further automate the way work is dispatched, improve the productivity of our engineers in the field and build on our customer service-driven mentality." British Gas made the decision to increase the number of field engineers receiving and completing work requests through Taskforce following a successful trial program using the @Road Field Service Management solution. The @Road Taskforce Field Service Management solution is part of the @Road family of Mobile Resource Management solutions designed to help businesses large and small optimize the field service delivery process by automating the management of their mobile workers, their mobile workers' work and their mobile workers' assets. Taskforce is used by some of the world's leading telco, cable and utility service providers and is designed to automate field service delivery processes from appointing, scheduling and dispatching to capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. . Taskforce is designed to go beyond human decision-making capabilities, coping with the complexity and changeability change·a·ble adj. 1. Liable to change; capricious: changeable weather. 2. Being such that alteration is possible: changeable behavior. 3. of today's field service delivery environment by enabling businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment. The underlying technology in Taskforce makes use of artificial-intelligence algorithms designed to coordinate people, skills, resources and inventory, and which continually seeks to optimize the field service delivery solution at a given time. Because Taskforce is highly automated and intelligent, it can assist a single operations manager See datacenter manager. to handle a number of complex service delivery needs and requirements in an unpredictable field service environment. By providing an up-to-the minute view across the entire field service resource network, Taskforce is designed to enable customers to meet both fixed and unplanned service commitments, synchronize call center and field service operations, reduce service delivery costs and exceed customer service delivery expectations enabling companies to deliver improved customer quality of experience, more efficiently and less expensively. About @Road @Road, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. @Road delivers MRM MRM Marketing Resource Management MRM Mobile Resource Management MRM Metabolic Response Modifiers MRM Multiple Reaction Monitoring (mass spectrometry) MRM Mormonism Research Ministry MRM Mechanically Recovered Meat solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. , location-based technologies, transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. and the Internet, @Road solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software See SaaS. delivery, on-premise or hybrid environments that seamlessly connect mobile workers in the field to real-time corporate data. The company is headquartered in Fremont, Calif., and has a global presence with offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information on @Road solutions, visit www.road.com. Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These factors, risks and uncertainties include, but are not limited to, implementation of Taskforce by British Gas; ability of @Road to comply with the terms of the agreement with British Gas; the success of the pilot program in the Electrical and Housing Services divisions; the timing of a deployment, if any, in the Electrical and Housing Services divisions; the ability of Taskforce to improve customer quality of experience; and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. dated March 15, 2005, in the @Road Report on Form 10-Q Form 10-Q See 10-Q. dated November 8, 2005 and in its other filings with the Securities and Exchange Commission. @Road, the @Road logo and Taskforce are trademarks or registered trademarks of @Road, Inc. or its subsidiaries. All other trade names are the property of their respective owners. |
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