Printer Friendly
The Free Library
19,595,263 articles and books
Member login
User name  
Password 
 
Join us Forgot password?

British Gas Completes Deployment of Field Service Management Solution from @Road; The Leading UK Utility Company Now Using @Road Taskforce to Automate Scheduling and Dispatching of About 6,500 British Gas Field Engineers.


IPSWICH, England & FREMONT Calif. -- @Road(R), Inc. (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
:ARDI ARDI Association Rwandaise pour la Promotion du Développement Intégré (French)
ARDI Accounts Receivable Dollar Inventory
ARDI Action Rwandaise pour le Developpement Integre
ARDI Annually Renewable Disability Income
), a global provider of Mobile Resource Management and intelligent field service automation solutions, today announced that British Gas British Gas is the name of several companies
  • British Gas plc the former gas monopoly in the United Kingdom and its successor companies.
  • Centrica plc which has the rights to the British Gas
, a Centrica company, recently completed the deployment of @Road Taskforce(TM) to optimize the service delivery of about 6,500 company field engineers. British Gas added field engineers to the Taskforce Field Service Management solution at a rate of approximately 350 each week and completed this phase of the Taskforce deployment in October 2005. British Gas is expected to add additional field engineers on to Taskforce after it completes the company's pilot program of the @Road software within the company's Electrical and Housing Services divisions. British Gas is currently the market leader within the UK energy sector with more 11 million residential gas customers and 5.9 million residential electricity customers.

British Gas selected the @Road Taskforce Field Service Management solution over other software applications based on Taskforce's ability to automate the end-to-end service delivery management process and its ability to scale to a large number of field engineers and work orders. On average, British Gas engineers handle approximately eight million service requests annually.

"Our goal is to set the industry standard for superior service and value in the minds of our customers," said Andy Burling Burling may refer to:
  • Carroll Burling
  • Daniel Burling
  • Robbins Burling

This page or section lists people with the surname Burling. If an internal link for a specific person referred you to this page, you may wish to add the given name(s) to that
, Head of Planning & Development, British Gas Services. "With the deployment of @Road Taskforce, we wanted to further automate the way work is dispatched, improve the productivity of our engineers in the field and build on our customer service-driven mentality."

British Gas made the decision to increase the number of field engineers receiving and completing work requests through Taskforce following a successful trial program using the @Road Field Service Management solution.

The @Road Taskforce Field Service Management solution is part of the @Road family of Mobile Resource Management solutions designed to help businesses large and small optimize the field service delivery process by automating the management of their mobile workers, their mobile workers' work and their mobile workers' assets.

Taskforce is used by some of the world's leading telco, cable and utility service providers and is designed to automate field service delivery processes from appointing, scheduling and dispatching to capacity planning Determining the required future configuration of hardware and software for a network, datacenter or Web site. There are numerous capacity planning tools on the market used to monitor and analyze the performance of the current hardware and software. . Taskforce is designed to go beyond human decision-making capabilities, coping with the complexity and changeability change·a·ble  
adj.
1. Liable to change; capricious: changeable weather.

2. Being such that alteration is possible: changeable behavior.

3.
 of today's field service delivery environment by enabling businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment.

The underlying technology in Taskforce makes use of artificial-intelligence algorithms designed to coordinate people, skills, resources and inventory, and which continually seeks to optimize the field service delivery solution at a given time. Because Taskforce is highly automated and intelligent, it can assist a single operations manager See datacenter manager.  to handle a number of complex service delivery needs and requirements in an unpredictable field service environment.

By providing an up-to-the minute view across the entire field service resource network, Taskforce is designed to enable customers to meet both fixed and unplanned service commitments, synchronize call center and field service operations, reduce service delivery costs and exceed customer service delivery expectations enabling companies to deliver improved customer quality of experience, more efficiently and less expensively.

About @Road

@Road, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. @Road delivers MRM MRM Marketing Resource Management
MRM Mobile Resource Management
MRM Metabolic Response Modifiers
MRM Multiple Reaction Monitoring (mass spectrometry)
MRM Mormonism Research Ministry
MRM Mechanically Recovered Meat
 solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications wireless communications

System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data.
, location-based technologies, transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time.

Transaction processing systems are the backbone of an organization because they update constantly.
 and the Internet, @Road solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software See SaaS.  delivery, on-premise or hybrid environments that seamlessly connect mobile workers in the field to real-time corporate data. The company is headquartered in Fremont, Calif., and has a global presence with offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information on @Road solutions, visit www.road.com.

Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These factors, risks and uncertainties include, but are not limited to, implementation of Taskforce by British Gas; ability of @Road to comply with the terms of the agreement with British Gas; the success of the pilot program in the Electrical and Housing Services divisions; the timing of a deployment, if any, in the Electrical and Housing Services divisions; the ability of Taskforce to improve customer quality of experience; and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-K Form 10-K

A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information.


Form 10-K

See 10-K.
 dated March 15, 2005, in the @Road Report on Form 10-Q Form 10-Q

See 10-Q.
 dated November 8, 2005 and in its other filings with the Securities and Exchange Commission.

@Road, the @Road logo and Taskforce are trademarks or registered trademarks of @Road, Inc. or its subsidiaries. All other trade names are the property of their respective owners.
COPYRIGHT 2006 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

 Reader Opinion

Title:

Comment:



 

Article Details
Printer friendly Cite/link Email Feedback
Comment:British Gas Completes Deployment of Field Service Management Solution from @Road; The Leading UK Utility Company Now Using @Road Taskforce to Automate Scheduling and Dispatching of About 6,500 British Gas Field Engineers.
Publication:Business Wire
Geographic Code:4EUUK
Date:Feb 7, 2006
Words:835
Previous Article:Manhattan Associates Announces Financial Results for the Fourth Quarter of 2005; Record Software Fees of $16.1 Million for the Quarter Push Manhattan...
Next Article:Maguire Properties Reports Fourth Quarter 2005 Financial Results.
Topics:



Related Articles
Itronix to Deliver New Wireless Field Automation Solution to PNM; Ruggedized Laptops To Improve Customer Service.
Algeria - Gas Field: In Salah - BP Amoco.
BC Gas Selects Utility Partners' MobileUP Solution For Workforce Automation.
BC Gas To Roll Out Utility Partners' MobileUP.
PointServe Customer Wins 2002 Fast Track Award.
Nuance and Datria Power Mobile Gas Field Automation Solution.
@Road Subsidiary Vidus Announces Major Customer Win in Europe; TDC, Denmark's Leading Telecommunications Provider, to Implement Vidus taskforce 7 for...
MapFrame Corporation Announces Partnership with United Kingdom-based Freedom Data Services.
GasForce Selects ServicePower.
Petrofac Wins Gas Plant Contract In Egypt.

Terms of use | Copyright © 2012 Farlex, Inc. | Feedback | For webmasters | Submit articles