British Airways Deploys TuVox Voice Self-Service.LONDON -- TuVox, a leading provider of on demand speech applications, today announced that British Airways British Airways in full British Airways PLC International passenger airline based in London. In 1936 British Airways Ltd. was founded through the merger of three smaller airlines. , the United Kingdom's largest international airline, has deployed a TuVox Conversational Speech application to assist in the drive for greater customer self service. TuVox provides British Airways customers with a quick and efficient way to retrieve flight information such as departure time, terminal location, meal information and baggage allowance baggage allowance bag n → franchise f de bagages baggage allowance baggage n → Freigepäck nt baggage allowance n , through a natural language voice application. British Airways understands the importance of creating a self-service experience that is intuitive, friendly and effective for callers. Deployed in August 2006, the TuVox speech application achieves strong end-to-end automation rates for callers requesting flight status information based on their flight confirmation number. British Airways set a challenging performance threshold for the application and the TuVox speech application consistently exceeds those expectations. "We selected TuVox because of their enthusiasm and flexible approach in tackling what was a complex airline project with challenging business targets," said Pete Smith Pete Smith may refer to:
"We are honoured that British Airways has selected TuVox to deliver its voice automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. customer self-service objectives," said Larry Miller Larry Miller is the name of several notable people:
About British Airways British Airways is one of the UK's largest scheduled international airlines and is one of the largest in Europe. It carries 36 million passengers per year to 140 destinations in approximately 70 countries. Together with its Oneworld alliance partners, BA can offer its customers flights to 550 destinations worldwide. The airline has one of the largest fleets in Europe - with almost 300 aircraft in service. It operates approximately 1,000 flights per day. British Airways employs 45,000 people around the world making it one of the most diverse global workforces. British Airways is based at London Heathrow. About TuVox TuVox is a leading provider of On Demand speech applications, empowering companies to deliver superior caller experience through the voice channel. Available as a hosted or on- premise solution, TuVox's award winning applications are easily customized to your business and can quickly be updated in response to business changes. TuVox speech applications automate virtually any type of call, including natural language call-routing, self-service transactions and interactive customer support. By delivering a superior caller experience, TuVox speech applications increase customer satisfaction and improve the adoption of voice self-service. TuVox customers include companies such as ABN-AMRO, AvMed, British Airways, Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , Canon, Charter Communications Charter Communications NASDAQ: CHTR is an American company providing cable television, high-speed Internet, and telephone services to more than 5.7 million customers in 29 states. It is the third-largest publicly traded cable operator in the U.S. , Gateway, Netflix, Office Depot, Telecom New Zealand Telecom New Zealand (NZX: TEL ASX: TEL NYSE: NZT) is a Wellington, New Zealand-based telephone company and, through its subdivision Xtra, an internet service provider. It has been run as a publicly-traded private company since 1990. ,Time Customer Service and TiVo. To find out more about TuVox, please visit www.tuvox.com. |
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