British Airport Authority Avoids Server Turbulence with AppSense.

Business Editors

WOBURN, Mass.--(BUSINESS WIRE)--Feb. 17, 2004

AppSense to Enhance IT Security and Performance at World's Busiest

International Airport in Deal Worth up to $940,000 Over Five

Years

AppSense, a global leader in application performance management, today announced that leading airports operator British Airports Authority (BAA) has purchased 10,000 licenses for AppSense Application Manager and AppSense Performance Manager products in a deal that could be worth up to $940,000 (GBP500,000) over five years.

As part of its move to a server-based computing architecture, BAA chose AppSense to maximize performance and eliminate rogue applications from its IT environment. AppSense will increase security levels for more than 100 in-house and off-the-shelf applications used for everyday business functions such as finance, HR, logistics, security and IT. BAA will roll out AppSense across its seven United Kingdom airports in a phased program, starting with Gatwick and Heathrow, the world's busiest international airport.

"Security and performance are among the key drivers for BAA's change to a server-based architecture," said Richard Rundle, director of IT at BAA. "The AppSense products will enable BAA to use its IT infrastructure more effectively."

AppSense Application Manager will intercept all user-introduced executables and script content for BAA, guaranteeing greater levels of security and ensuring that system resources are reserved for authorized applications. AppSense Performance Manager will be used to improve processor usage and control the amount of memory allocated to individual users, resulting in consistent performance delivery, particularly at peak times.

"Getting the best performance from their IT environment is critical for BAA so they can meet the levels of service expected by their business users, particularly during busy periods. By optimizing server performance and preventing access to user-introduced executables and script content, BAA can get considerably more out of its existing infrastructure and ensure that IT works seamlessly to support its main business functions," said Anthony Bolland, AppSense CEO. "BAA's decision to choose AppSense confirms our leadership in application performance management for server-based computing environments."

The deal follows two successful pilot phases, during which BAA deployed AppSense Application Manager and AppSense Performance Manager to a business unit of around 500 users with responsibility for the development of Heathrow's Terminal 5, and to 300 other operational employees at Heathrow.

Application Manager and Performance Manager are components of the AppSense Performance Suite, the first-ever integrated set of products dedicated to solving the performance problems of server-based computing applications. AppSense Performance Suite provides IT professionals with proactive control of the performance of server-based applications. The suite manages all aspects of the system that could cause degradation in performance, including processor usage, memory allocation and elimination of rogue applications. The products include AppSense's patented "thread throttling" technology, which dynamically "clamps" excessive application tasks to ensure a consistent performance experience for all users by forcibly restricting the processor and memory occupied by the task. AppSense Performance Suite integrates all AppSense products, including Performance Manager, Application Manager, Optimizer and Server-based Toolkit, to deliver a single control point for performance management, auditing and automated intervention.

AppSense Performance Suite is ideal for managing the performance of applications running in server-based environments such as the Citrix MetaFrame(R) Access Suite or Microsoft Windows Terminal Services. AppSense Performance Suite also supports the management of emerging Web Services applications.

About AppSense

Founded in 1999, AppSense is a specialist in application performance management, providing software to help enterprises improve productivity and reduce IT costs by ensuring the highest possible performance, availability, security of critical IT systems. The company's mission is to provide software that enables complete management of application performance across all corporate systems, from Windows to Web services - and in future, UNIX and Linux systems. For further information, please visit http://www.appsense.com or contact [e-mail].