Bristol Retail Solutions Inc. And QualxServ Announce Partnership Agreement.

Business Editors and High-Tech Writers

LONG BEACH, Calif. & Tewksbury, Mass.--(BUSINESS WIRE)--Oct. 16, 2000

Bristol Retail Solutions Inc. (OTCBB:BRTL) and QualxServ, L.L.C. Monday jointly announced the execution of an agreement designed to expand coverage options and enhance service to Bristol customers.

Under this multi-year agreement, QualxServ becomes the preferred installation and maintenance service provider to Bristol's customers throughout the United States. Bristol will continue to provide a single point-of-contact for product support, problem determination and help desk resolution.

When the deployment of a field resource is needed, QualxServ technicians will be dispatched via a direct, systemic link established between Bristol's National Help Desks and QualxServ's Call Management Center.

Initially this program will be implemented in certain selected Bristol marketing areas beginning with Kentucky, Ohio and Indiana. In anticipation of this alliance, Bristol had put in place National Dispatch and Product Help Desks so that incoming service calls could be effectively triaged for appropriate action.

David Kaye, president and CEO of Bristol, indicated that this is yet another piece of the Bristol turn-around strategy. Kaye said: "We are eliminating a substantial part of our current fixed costs and substituting a variable cost that will rise or fall in direct relation to our service revenues."

Kaye went on to say: "We believe that shareholders will recognize the importance of this agreement when coupled with the recent announcement from NCR eliminating in 2001 geographical and 'named account' selling restrictions for NCR Retail Partners.

"Bristol as a leading NCR Retail Partner will be able to sell anywhere in the United States and with the QualxServ alliance will be able to install or service NCR products throughout the nation."

"A tremendous synergy exists between the respective go-to-market models of QualxServ and Bristol," said Bob Lerner, QualxServ president and CEO. "By combining Bristol's field resources with those of QualxServ, we add to the critical mass that we already have in the field and better leverage the systems, process and infrastructure investments that we have made."

Lerner added, "We are very excited about this alliance and we believe that we will jointly deliver a technical and service solution which will be widely accepted."

About QualxServ

QualxServ is a privately held company with headquarters in Tewksbury. With approximately 1,400 employees throughout the United States, QualxServ offers a full suite of information technology services including deployment, hardware maintenance, cabling and moves-adds-changes exclusively for technology providers including OEMs, Telcos, Internet Access Providers and Systems Integrators among others.

QualxServ can be reached by phone at 800/970-5206 and on the Web at www.qualxserv.com.

About Bristol Retail Solutions

Bristol Retail Solutions, with headquarters in Long Beach, provides retail automation products and services through an expanding network of point-of-sale businesses. Bristol has installed systems in more than 16,000 retail locations.

Statements contained in this news release, which are not historical information, are forward-looking statements as defined within the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those projected or implied. Such potential risks and uncertainties include, but are not limited to, the company's operating history, certain risks related to the company's previous acquisition strategy, the need for additional financing to implement new strategies, intense competition and substantial fluctuations in future operating results. Additional factors which could affect the company's operating and financial results are described in the company's Annual Report on Form 10-KSB for the period ended Dec. 31, 1999, and subsequent Quarterly Reports on Form 10-QSB for 2000, all of which are on file with the Securities and Exchange Commission. Additionally, the company undertakes no obligation to publicly release the results of any revisions to these forward-looking statements which may be made to reflect events and circumstances occurring after the date hereof or to reflect the occurrence of unanticipated events.