Brink's Home Security Selects Knoxville for New National Customer Contact Center.IRVING, Texas Irving (pronounced 'er-ving') is a city located in the U.S. state of Texas within Dallas County. According to the 2000 U.S. Census, the city population was 191,615; the 2006 estimate was 201,927 according to the North Central Texas Council of Governments, and 196,084 according to -- Brink's Home Security, Inc. announced today that Knoxville, Tennessee “Knoxville” redirects here. For other uses, see Knoxville (disambiguation). Founded in 1786, Knoxville is the third-largest city in the state of Tennessee, behind Memphis and Nashville, and is the county seat of Knox CountyGR6. , has been selected as the location for a new alarm monitoring and customer care facility. The 50,000 square foot facility will be constructed on a 9.6 acre parcel of land in the Pellissippi Corporate Center on Hardin Valley Road. The new facility will complement Brink's Home Security's National Support Center in Irving, Texas, providing additional capacity and enhancing disaster recovery capabilities. When fully staffed, the center will accommodate over 400 monitoring operators and customer care specialists to provide quick response to alarm signals and inquiries received from customers throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and western Canada
Western Canada, commonly referred to as the West . The facility will maintain operations 24 hours a day, seven days a week. The company plans to spend in excess of $10 million to construct the center and install state-of-the-art computer and telecommunications equipment. "We evaluated a number of sites over the past year and quickly focused in on the Knoxville area," said Bob Allen
Bob Allen (born 1958) is an American politician who has been a Republican member of the Florida House of Representatives since 2000, representing Florida's 32nd district. , President of Brink's Home Security. "The impressive workforce, terrific community and helpful Tennessee, Knox County There are nine counties named Knox County in the United States, all apparently named after Henry Knox:
"Our company prides itself on our customer support," said Carole Vanyo, Senior Vice President of Customer Operations at Brink's Home Security. "The extraordinary workforce in the Knoxville area will certainly enhance our successful track record of delivering outstanding customer service." Brink's Home Security was recently certified for providing "An Outstanding Customer Service Experience" by J.D. Power and Associates. Brink's anticipates the new site will be operational in early 2006. About Brink's Home Security, Inc. Brink's Home Security, Inc., headquartered in Irving, Texas, is one of the largest and fastest growing providers of monitored security services to single-family residences and commercial properties in North America. Brink's Home Security operates in more than 250 metropolitan areas and services more than 920,000 customers in 44 states and two provinces in Canada. Brink's Home Security, Inc. is a wholly-owned subsidiary of The Brink's Company (NYSE NYSE See: New York Stock Exchange : BCO BCO Banco BCO Boulder, Colorado BCO Biodiversity Convention Office (Canada) BCO Beneficial Cargo Owner (importer of record who takes possession of cargo at destination) ). For J.D. Power and Associates Certified Call Center Program(SM) information, visit www.jdpower.com or call 1-866-842-7548. |
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