Brightware and Vantive Partner to Provide Integrated Internet Customer Assistance and Customer Relationship Management Solutions.

NOVATO, Calif.--(BUSINESS WIRE)--March 23, 1999--Brightware, Inc., the leading supplier of customer assistance software for the Internet, today announced a strategic partnership with The Vantive Corporation (Nasdaq:VNTV), whereby Brightware(R) 3 will integrate with the Vantive Enterprise and Vantive Web solutions to meet the needs of the e-customer.

This partnership will provide companies with effective management and automation of customer interaction across the Web, email and telephone as well as a unified view of the customer that enables delivery of consistent and excellent service across all channels.

"Customers demand consistent, excellent service across the Internet and telephone and are continually frustrated by companies' inability to deliver the assistance they need," said Chuck Williams, CEO of Brightware. "Brightware and Vantive share a common vision that a unified view of the customer across Web, email and telephone will help companies provide the consistent service needed to boost customer satisfaction and drive more business. Our partnership is a key step in delivering the comprehensive solution required to provide prompt, accurate answers to customers regardless of how they contact a company."

Brightware 3 is a comprehensive application that delivers eCustomer Assistance including esales and eservice on Web sites as well as management and automation of customer email. The Vantive Web solutions are the first Web-based, high-performance offerings to empower the entire enterprise to service the "e-customer," who expects around-the-clock, personalized and consistent experiences with a company through multiple communication channels.

The Vantive Web solutions enable organizations to meet e-customer needs throughout the entire customer life-cycle, from attraction, to selection, through purchase, support and service. The combined solution enables companies to classify and respond to email requests with complete customer information to share across the enterprise.

"With more than 750 customers, Vantive has extensive experience helping companies manage and leverage customer contact points," said Phillip Dunkelberger, president and chief operating officer of Vantive. "This partnership with Brightware extends this capability to further help companies serve the e-customer."

About Brightware 3

Brightware 3 is a complete application for delivering customer assistance across the Web and email. Brightware provides unprecedented ROI and customer satisfaction. The following elements of Brightware are available as separate application modules or in combination:

-0-

--   Brightware Contact Center(TM) is a complete application for
     managing customer email. It provides best-of-class routing,
     queuing, management and agent productivity. It includes server
     software, an agent desktop environment for customer service
     representatives, a supervisor desktop for real-time monitoring
     and management, and enterprise reporting.

--   Brightware Answer(TM) Agent is a complete application for email
     automation. It understands English language questions and
     automatically takes the appropriate actions including providing
     auto-answers directly to customers or auto-suggested replies for
     employee review.

--   Brightware Advice(TM) Agent is a complete application for
     providing sales and service assistance on a Web site. It guides
     customers through interactive question-and-answer dialogs to
     determine their needs and then presents relevant product and
     service solutions.

-0-

As an integrated product, Brightware 3 represents the world's most comprehensive solution to providing customer assistance across the Web and email.

About The Vantive Corporation

Vantive is a worldwide leader in customer relationship management solutions with more than 750 customers and $163M in revenue in 1998. Vantive empowers companies to sell, support and service customers through any channel of interaction -- the Web, call center, e-mail, or direct through sales and service representatives. The Vantive Enterprise is an integrated software suite that leverages the Internet to increase sales, marketing, call center, field service, help desk and web service effectiveness.

Vantive Enterprise is differentiated by its rich functionality; proven mobile and Web-based solutions; component-based, high-performance architecture; and time- and cost-effective implementations. Vantive is supported by extensive software, consulting, and service partner programs that provide further technology and vertical expertise as well as integration support.

Founded in 1990, Vantive is headquartered in Santa Clara, California, and distributes its products in more than two dozen countries. Contact the Vantive Corporation at 800-VANTIVE or www.vantive.com.

About Brightware

Brightware provides packaged software applications that allow businesses to deliver effective and efficient customer assistance on the Internet. Brightware is the worldwide market leader in Internet commerce customer service and support software as measured by International Data Corporation. Brightware helps companies dramatically increase their levels of email and Web-based sales and customer service while reducing costs. For more information, please visit Brightware's Web site at http://www.brightware.com or call 800/532-2890.

Note to Editors: Brightware is a registered trademark and Brightware Contact Center, Brightware Answer and Brightware Advice are trademarks of Brightware, Inc. All other company and product names may be trademarks of their respective owners.