Brightware Signs Significant New Customers; Companies Chose Brightware's Email and Web Assistance Products to Improve Customer Relationships.Business Editors/High-Tech Writers NOVATO Novato (nōvä`tō), residential city (1990 pop. 47,585), Marin co., W Calif., N of San Fransisco on San Pablo Bay; inc. 1960. In a farming and dairying area, it produces cosmetics, metal products, telephone apparatus, lumber, and wiring , Calif.--(BUSINESS WIRE)--May 15, 2000 Brightware, Inc., the leading supplier of eCustomer Assistance software for the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the , today announced major enterprise wins in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and eBusiness See e-business. markets during the first quarter of 2000, building on its successful focus on large enterprise customers. New customers include such accounts as: Network Solutions, Inc., eMusic eMusic is an online music store that operates by subscription. It is headquartered in New York, New York, and owned by Dimensional Associates, LLC. As of March 2007, eMusic is the second largest online music store and has over 250,000 subscribers. , SkyDesk, Vadum, Liquid Green, Harbor Funds, Proxis, Nationwide Building, and Virgin Mobile. These customer wins help further Brightware's commitment to large, enterprise customers, and to enabling eBusinesses to deliver an exceptional online eCustomer experience. "Network Solutions chose Brightware's Email Management System to develop and improve our online customer relationships, giving us a competitive edge," said Doug Wolford, senior vice president-general manager of Network Solutions' Registrar See domain name registrar. . "The product provides our customer service representatives with a desktop application that combines all of the information they need on a single screen, with intelligent workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. and robust productivity tools to boost their efficiency." "These wins further demonstrate the acceptance of Brightware solutions in the marketplace. As organizations continue to deploy integrated multi-channel interaction strategies, leading companies continue to look at Brightware solutions as the preferred means of staying ahead of eCustomer demand and responding to increasing online volumes," said Chris Erickson, Brightware president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We are extremely proud that these companies have chosen Brightware solutions as the foundation of their eCustomer Assistance solution and look forward to their continued success and increased eCustomer retention and satisfaction." Brightware attributes their success in winning the business of top tier customers like these to their ability to differentiate themselves from the competition, not only through offering a unique suite of products, but also by building and maintaining strong customer relationships from the first sales call through successful deployment of the system. With these elements driving Brightware's business relationships, Brightware is helping companies separate themselves from their competitors by delivering an exceptional eCustomer experience that is differentiated by its quality and consistency. About Brightware Brightware, the leading supplier of eCustomer Assistance software for the Internet, helps companies build better customer relationships, one interaction at a time. Using Brightware's complete and integrated Web, Email and Live Assistance applications, eBusinesses can dramatically increase eService levels and eSales revenues while reducing costs. Brightware's products, which can often be deployed within a week, leverage proven automation technology to deliver unparalleled scalability, performance, ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). and an exceptional eCustomer experience at every online touchpoint. For more information, please visit Brightware's Web site at http://www.brightware.com or call 800/532-2890. Note to Editors: Brightware is a registered trademark of Brightware, Inc. All other company and product names may be trademarks of their respective owners. |
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