Brightware Partners With ASI Solutions To Provide Enhanced eCustomer Assistance Infrastructure for Enterprise Contact Centers.Business Editors and High Tech Writers NOVATO, Calif.--(BUSINESS WIRE)--Sept. 19, 2000 Brightware, Inc., the leading supplier of eCustomer Assistance software for the Internet, today announced a marketing alliance with ASI ASI, n See Anxiety Sensitivity Index. Solutions Incorporated (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASIS 1. ASIS - Application Software Installation Server. 2. (language) ASIS - Ada Semantic Interface Specification. ), a leading human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. consulting and services company, whereby the two companies will present a total solution to enhance the Internet customer experience by providing organizations with the tools and technology necessary to create highly productive contact centers. The two companies will jointly market each other's products including ASI's web-administered assessment and development tool, REPeValuator, which serves as a selection or certification tool to ensure the appropriate hiring or advancement of customer sales and service representatives, and the Brightware 2000 suite of products, which includes intelligent Web, Email and Live Assistance products. Together, the Brightware and ASI offerings will allow companies to not only hire the most skilled customer service and sales representatives, but also ensure that the individuals hired are the most appropriate personnel to support the complete, personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. assistance solution from Brightware. "This partnership continues to build on Brightware's momentum in addressing the needs of large, complex enterprises that interact with customers through multiple interaction channels," said Chris Erickson, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Brightware. "By co-marketing our solutions, we ensure our combined customers are attracting and identifying the best talent for a complete eCustomer interaction solution powered by automation, and that they have the infrastructure in place to build stronger customer relationships through each and every interaction." "Both ASI and Brightware's technologies have been widely accepted in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , communications and technology sectors." said Bernard F. Reynolds, Chairman and CEO of ASI Solutions. "While Brightware enhances and personalizes the online experience through their eCustomer Assistance solutions, ASI, through REPeValuator(TM), allows companies to assess, select, develop and certify cer·ti·fy v. cer·ti·fied, cer·ti·fy·ing, cer·ti·fies v.tr. 1. a. To confirm formally as true, accurate, or genuine. b. critical eContact skills allowing for optimum utilization of Brightware's Contact Center technology." ASI recently developed the only Web-delivered performance tool for improving customer support and e-Rep selection and assessment - REPeValuator(TM). REPeValuator(TM) provides a cost-effective method to raise the probability of hiring the right candidate in this new age of e-Reps by selecting and certifying e-Sales and e-Service positions. Using a Web-based simulation, REPeValuator(TM) imitates chat and Voice Over Internet (VoIP) interactions and assesses the candidate's performance, rating skills such as multi-tasking, accuracy, rapport The former name of device management software from Wyse Technology, San Jose, CA (www.wyse.com) that is designed to centrally control up to 100,000+ devices, including Wyse thin clients (see Winterm), Palm, PocketPC and other mobile devices. , empathy empathy Ability to imagine oneself in another's place and understand the other's feelings, desires, ideas, and actions. The empathic actor or singer is one who genuinely feels the part he or she is performing. , quickness and efficiency, problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. , grammar, communication, and Reps' ability to identify sales opportunities and retain customers. The resulting skills profile can then be compared with the optimal levels necessary to succeed in the job. The enterprise-oriented Brightware 2000 product suite is designed to meet the expanding needs of multi-channel customer interactions by linking a company's Web site with its established contact center operation. By using its knowledge about each inquiry, customer history and customizable business rules, the Brightware 2000 suite of products ensures eCustomers receive an exceptional experience with responses to each of their inquiries in a timely and appropriate manner across all communication touch points - web, email, and live (chat) interactions. By providing CSRs with complete and up-to-date eCustomer information, suggested responses to incoming inquiries, access to a variety of response templates and an intuitive desktop that improves their productivity, Brightware helps ensure superior eCustomer Assistance. About ASI ASI Solutions Incorporated is a leading national provider of a unique blend of human resources consulting and outsourcing services for organizations seeking to hire, train and develop a higher quality, more effective workforce. The company offers services in three areas: Performance Improvement; Employment Process Outsourcing; and Compensation & Market Share Studies (McLagan Partners). These services are provided to major corporations and other large organizations, primarily in the telecommunications, financial services, information technology and healthcare industries. ASI's Internet address There are two kinds of addresses that are widely used on the Internet. One is a person's e-mail address, and the other is the address of a Web site, which is known as a URL. Following is an explanation of Internet e-mail addresses only. For more on URLs, see URL and Internet domain name. is www.asisolutions.com. About Brightware Brightware, the leading supplier of eCustomer Assistance software for the Internet, helps companies build better customer relationships, one interaction at a time. Using Brightware's complete and integrated Web, Email and Live Assistance applications, eBusinesses can dramatically increase eService levels and eSales revenues while reducing costs. Brightware's products, which can often be deployed within a week, leverage proven automation technology to deliver unparalleled scalability, performance, ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). , and an exceptional eCustomer experience at every online touchpoint. For more information, please visit Brightware's Web site at http://www.brightware.com or call (800) 532-2890. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion