Brightware Announces Customer Wins and Record Quarter; First Quarter of Fiscal 2001 is Single Largest in Company's History, Reflecting Growing Momentum Following Record Fiscal Year 2000.Business Editors/High-Tech Writers NOVATO Novato (nōvä`tō), residential city (1990 pop. 47,585), Marin co., W Calif., N of San Fransisco on San Pablo Bay; inc. 1960. In a farming and dairying area, it produces cosmetics, metal products, telephone apparatus, lumber, and wiring , Calif.--(BUSINESS WIRE)--Oct. 10, 2000 Brightware, Inc., the leading supplier of eCustomer Assistance software for the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the , today announced major customer wins and the largest quarter in its history. Building on the momentum of a record fiscal year 2000 and the introduction of its Brightware 2000 suite last May, the company reached new revenue heights fueled both by new bookings and by significant repeat business from its existing customer base. During the quarter ended September September: see month. 30, Brightware booked such new accounts as Hotel Reservations Network and West Main Interactive, and increased its presence in the wireless industry by adding AT&T Wireless Services and Arch Paging Inc. to a customer list that already includes Carphone Warehouse and other wireless leaders. Brightware's explosive international expansion continued with the company doubling revenue realized from its international operations Internal Operations (I.O., IO or I/O) is a fictional American Intelligence Agency in Wildstorm comics. It was originally called International Operations. I.O. first appeared in WildC.A.T.S. volume 1 #1 (August, 1992) and was created by Brandon Choi and Jim Lee. , closing such deals as Swiss Air, Abbey abbey, monastic house, especially among Benedictines and Cistercians, consisting of not less than 12 monks or nuns ruled by an abbot or abbess. Many abbeys were originally self-supporting. In the Benedictine expansion after the 8th cent. National Bank, Essematica, and PeopleCall.com. Additionally, follow-on orders were received from numerous existing customers including Compaq Computer Corp., AB Watley, BankInter and SNT SNT Safer Neighbourhood Team (UK) SNT Scalable Network Technologies, Inc. SNT Syntrophin SNT Serial Number Tracking SNT Surgical Navigation Technologies (Medtronic) SNT Serum Neutralization Test . "Brightware didn't miss a beat," said Chris Erickson, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We closed a record fiscal year last June and followed it up with our single largest quarter ever. These outstanding results and customer wins clearly demonstrate the demand for Brightware's Brightware 2000 suite as well as our ability to execute aggressively in a rapidly growing market. We are proud that so many companies have chosen us to support their eCustomer Assistance initiatives for developing and maintaining lasting online relationships." Brightware's record-revenue quarter further validates its best-of-breed products, which enable eBusinesses to build strong and enduring eCustomer relationships across every online touchpoint and throughout the eCustomer interaction cycle. The company's increasing rate of customer wins can be credited to the depth and breadth of offerings that set Brightware apart from its competitors, as well as its devotion Devotion may refer to:
About Brightware Brightware, the leading supplier of eCustomer Assistance software for the Internet, helps companies build better customer relationships, one interaction at a time. Using Brightware's complete and integrated Web, Email and Live Assistance applications, eBusinesses can dramatically increase eService levels and eSales revenues while reducing costs. Brightware's products, which can often be deployed within a week, leverage proven automation technology to deliver unparalleled scalability, performance, ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). and an exceptional eCustomer experience at every online touchpoint. For more information, please visit Brightware's Web site at http://www.brightware.com or call 800/532-2890. Note to Editors: Brightware is a registered trademark of Brightware, Inc. All other company and product names may be trademarks of their respective owners. |
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