Brigade India Achieves ISO 9001:2000 Certification.Business Editors CHICAGO--(BUSINESS WIRE)--Oct. 30, 2002 Brigade Corporation, a global provider of business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in and customer relationship management solutions, is proud to announce that it has attained ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001:2000 Certification for the provision of business process outsourcing services in the area of customer relationship management. ISO 9001:2000 recognizes companies with a quality management system that consistently provide services that meet customer and regulatory requirements. This certification is awarded to companies that enhance customer satisfaction through quality programs. "ISO 9001:2000 certification recognizes our high quality global service delivery model and success in unlocking the value of our clients' non-strategic assets," said Raymond E. Bayley, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Brigade. "This certification confirms the quality of our services and operations, and underscores the value we create for our clients." "ISO certification is one of the many continuous quality programs we have implemented at Brigade, among them such well known projects as Six Sigma," Sri Dasari, President of Brigade India, explained. "The program has been a key focus of our overall quality and customer satisfaction efforts. We are proud to be among the few companies in the ITES ITES Information Technology Enabled Services ITES Information Technology Enterprise Solutions ITES Institut Technologique Européen de Sécurité ITES International Test & Engineering Services Company (Japan) ITES It Enabled Services segment in India to have earned this certification," he added. Brigade's ISO 9001:2000 certification audit was performed by KPMG KPMG Klynveld Peat Marwick Goerdeler (accounting firm) KPMG Kaiser Permanente Medical Group KPMG Keiner Prüft Mehr Genau (German) KPMG Kommen Prüfen Meckern Gehen and included Management, Production, Quality, Training, Knowledgebase, Human Resources, Administration and Technology Services. About Brigade Corporation Brigade is a leading provider of customer relationship management and business process outsourcing solutions to Global 1000 corporations. Brigade's global service delivery model, including large-scale operations in India, leverages global labor markets and world-class outsourcing process expertise to provide multi-national corporations with high quality outsourcing and customer relationship management options. Brigade dramatically improves business processes while delivering them at substantially lower costs. Brigade's lead investor is General Atlantic Partners, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , a global private equity investment firm focused exclusively on information technology, process outsourcing and communications. See: www.brigade.com. About General Atlantic General Atlantic Partners, LLC, is the world's leading private equity investment firm focused exclusively on investing in information technology, process outsourcing and communications businesses globally. The firm was founded in 1980 and has over $5 billion in capital under management. General Atlantic has invested in over 120 IT companies and has current holdings in over 60 companies, of which almost one-third are based outside the United States and which include Bottomline Technologies, Critical Path, E*TRADE Group, Eclipsys, Exact, EXE Exe (ĕks), river, c.55 mi (90 km) long, rising in the Exmoor, Somerset, SW England, and flowing S across the Cornwall peninsula, past Exeter to the English Channel at Exmouth. Technologies, Exult, iFormation Group, IXOS Software AG, Manugistics, Patni Computer Systems Patni Computer Systems Ltd., is a provider of Information Technology services and business solutions. The company employs over 14,000 people, and has 23 international offices across the Americas, Europe and Asia-Pacific,as well as offshore development centers in 8 cities in India. , Predictive Systems, Priceline.com, ProBusiness, ProxyMed, RebusHR, Screaming Media, SESA SESA State Employment Security Agency SESA Systems Engineering Society of Australia SESA Servicio Ecuatoriano de Sanidad Agropecuaria (Agricultural Sanitary Ecuadorian Service) , SRA International, Upromise, Xchanging and Zagat. The firm is distinguished within the investment community by its deep experience and expertise in information technology, its global perspective and worldwide presence, its long-term approach to investments, and its commitment to provide sustained strategic assistance for its portfolio companies. General Atlantic has about 90 professionals among its 140 employees worldwide with offices in Greenwich, New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Palo Alto, Reston, London, Dusseldorf, Singapore, Tokyo, Mumbai, Hong Kong, and Sao Paulo. See www.gapartners.com for additional information. |
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