Brigade Corporation Appoints Raymond E. Bayley as Chairman and Chief Executive Officer.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--July 10, 2001 Seasoned Outsourcing Executive Will Lead Brigade into Global Business Process Outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in Model for Customer Care Brigade Corporation, a leading provider of global customer relationship management and business process outsourcing solutions to the Global 1000, today announced the appointment of Raymond E. Bayley as chairman and chief executive officer (CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. ), effective immediately. Bayley will lead Brigade's effort to establish a business process outsourcing model for its customer relationship management solutions and further develop its global service delivery capabilities. As the former managing partner for business process outsourcing in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. at PricewaterhouseCoopers, Bayley oversaw the fastest growing line of service at the firm and was responsible for two of the largest transactions ever completed in the business process outsourcing industry. Mark Dzialga, a Brigade Board Member and a Partner at investor General Atlantic Partners, LLC (Logical Link Control) See "LANs" under data link protocol. LLC - Logical Link Control , said, "Ray is widely recognized as one of the leaders in business process outsourcing and his skills in growing businesses globally make him well-suited to help position Brigade as a leader in providing outsourced customer care. Ray's experience in successfully managing complex business processes for large companies provides an ideal background to support Brigade's customers' desire to provide multi-channel customer support." "Brigade is a leading provider of customer relationship management solutions, and with global operations, it is extremely well positioned to capitalize on this rapidly developing industry. I am very excited to join the Brigade team and look forward to leading the company as we expand our services and operations to meet the needs of the world's leading organizations," said Bayley. "Brigade has proven that quality and customer satisfaction are the critical measures of the services economy," said Michael Solomon, Partner with investor Mohr, Davidow Ventures. "Ray will drive CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. outsourcing to the next level with his understanding of how to scale, reduce client risk and improve business processes." Prior to PricewaterhouseCoopers, Bayley was the chairman and CEO of ReSourcing Services Company, an outsourcing company that focuses its business strategy on the human aspects of outsourcing. Bayley holds an MBA MBA abbr. Master of Business Administration Noun 1. MBA - a master's degree in business Master in Business, Master in Business Administration from the J.L. Kellogg Graduate School of Management at Northwestern University and an architectural degree from the University of Illinois University of Illinois may refer to:
About Brigade Corporation Brigade Corporation is a leading provider of global customer relationship management and business process outsourcing solutions to the Global 1000. Brigade's global service delivery system, including large-scale operations in India, leverages technology and global labor markets to provide major multi-national corporations with higher quality services at costs that are as much as 40% lower than traditional methods. The privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. is headquartered in San Francisco. Brigade is backed by leading investors including General Atlantic Partners, Mohr, Davidow Ventures, Compaq Computer Corporation (company) Compaq Computer Corporation - The largest US manufacturer and vendor of IBM PC compatible personal computers and servers. Compaq was started in 1982 by three ex-Texas Instruments employees. Quarterly sales $2499M, profits $210M (Aug 1994). http://compaq.com/. , Trust Company of the West and Comdisco Ventures. For more information, visit www.brigade.com. |
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