Brickstream Corporation Improves Customer Service in Real Time with Brickstream Dashboard.Business Editors ATLANTA--(BUSINESS WIRE)--March 8, 2004 Brickstream Corporation, a leading provider of Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solutions, today announced the immediate general availability of Brickstream Dashboard (1) See Mac Dashboard. (2) A software-based control panel for one or more applications, network devices or industrial machines. Dashboards display simulated gauges and dials that look somewhat like an automobile dashboard. , a real-time business intelligence solution for improving customer service in retail environments. Delivering great customer service is critical to achieving customer satisfaction, loyalty, and value. Market research just published by Brickstream Corporation, in conjunction with Gartner Group (company) Gartner Group - One of the biggest IT industry research firms. Address: Connecticut, USA. and A.C. Nielsen, indicates that waiting in line is the customer service attribute valued most highly by customers. Customer tolerance for waiting in a line deteriorates rapidly after five minutes and one-third of customers will not even join a line if more than five people are waiting. To help reduce the time customers wait in line and improve customer satisfaction retail organizations need systems that can proactively and continuously monitor and manage customer service performance. Brickstream Dashboard is a real-time monitor that reports actual and predicted customer service performance enabling managers to proactively respond to breakdowns, such as excessive customer wait times and cashier CASHIER. An officer of a moneyed institution, who is entitled by virtue of his office to take care of the cash or money of such institution. 2. The cashier of a bank is usually entrusted with all the funds of the bank, its notes, bills, and other choses in transaction times. An alerting capability notifies managers of service events that have exceeded pre-determined thresholds allowing breakdowns to be prevented before they occur - such as when the predicted wait time of the next person to join the line is longer than five minutes. Managers are able to dynamically adjust staff positions depending on which parts of the store or branch require immediate assistance. "For the first time Brickstream Dashboard enables real-time proactive monitoring of customer service in a brick-and-mortar environment," said Simon Angove, President of Brickstream. "Brickstream Dashboard helps businesses deliver on the promise of speed and convenience for their customers." Brickstream Dashboard is built on the award-winning Brickstream System platform. The Brickstream System leverages video camera technology and patented imaging software to automatically and anonymously track customer activity in a retail environment, such as how long customers wait in line, how many self-service points customers use, and the path customers take through a retail environment. The Brickstream Dashboard solution will be demonstrated at the Best Practices for Retail Financial Services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. symposium in Naples, Florida Naples is a city in Collier County, Florida, USA. As of 1 July 2006, the U.S. Census Bureau estimated the city's population at 21,804.[3] Naples is the County seat of Collier County, and is a Principal City of the Naples-Marco Island, Florida Metropolitan Statistical , March 7-9th. About Brickstream Brickstream sets the standard for a new generation of customer relationship management (CRM) for the brick-and-mortar economy. Brickstream provides the Brickstream System, a closed loop CRM solution that enables businesses to continuously capture and analyze information about their interactions with customers in a brick-and-mortar environment, and act on this information in real-time to improve the planning and execution of sales, service, and marketing processes. Developed over a period of eight years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time Brickstream System is protected by numerous patents. Brickstream serves retailers, retail banks, and consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale foodstuff, grocery - (usually plural) consumer goods sold by a grocer plural, plural form - the form of a word that is used to denote more than one manufacturers throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. and Europe. |
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