Brazilian Mobile Operator Americel Chooses Amdocs Ensemble for Integrated Customer Care and Billing.Business Editors ST. LOUIS--(BUSINESS WIRE)--March 20, 2002 Amdocs (NYSE NYSE See: New York Stock Exchange : DOX DOX Design of Experiments DOX Direct Operational Exchange ), the world's leading provider of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , billing and order management systems to the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , announced today that Americel, the B Band mobile operator in the central region of Brazil, has chosen Amdocs Ensemble The word ensemble can refer to
This announcement follows the successful implementation of Amdocs Fraud Management System at Americel. Amdocs provides Americel with an integrated customer care and billing solution for full support of its current and future services, and offers scalability to meet Americel's rapid subscriber growth. Amdocs Ensemble enables Americel to increase functionality with application upgrades to support future advanced mobile IP services. In addition, Amdocs implemented its Fraud Management application in just three months, allowing Americel to easily define new fraud detection rules and maintain system updates at all times to uncover cases of fraud with rapidity. "We chose Amdocs because of the alignment of applications with other operational partners and because of it's extensive experience working with global tier one communications providers. Amdocs Ensemble gives us the flexibility to expand our offering with the scalability required to support our growing subscriber base," said Vera Duarte, Information Technology Manager at Americel. "With Amdocs, we are able to take advantage of the great potential within the Brazilian market and rapidly launch additional mobile services as they become available." "As business models become more complex, industry leaders are recognizing the importance of a highly flexible customer care and billing system to simplify the billing process and help enhance the overall customer experience," said Sidnei Brandao, General Manager at Amdocs Brazil. "We see this project as a great opportunity to build Amdocs' presence in Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. , and look forward to working with Americel to help support their continued growth and success." Amdocs Brazil is a full service branch committed to providing support for delivery excellence and product customization with an experienced employee base of local engineers. Amdocs Brazil is located at Rua Bandeira Paulista, 702 - 8o. andar - Itaim - Sao Paulo - SP. Telephone: (011) 3040-4700 Fax: (011) 3842-1436. About Americel Americel is the B Band mobile operator in the central region of Brazil. The region includes the states of Acre, Mato Grosso Mato Grosso (mä`t  grô`s) [Port.,=thick forest], state (1996 pop. , Mato Grosso do Sul Mato Grosso do Sul (pron. IPA: ['ma.tu 'gɾo.su du suw] [1]) is one of the states of Brazil. Neighbouring states are (from north clockwise) Mato Grosso, Goiás, Minas Gerais, São Paulo and Paraná. , Tocantins, Rondonia, Goias and the Federal District. In four years of operation, Americel shows today a total of 550.000 subscribers. About Amdocs Amdocs is the world's leading provider of CRM, billing and order management systems to the communications industry. Amdocs has an unparalleled success record in project delivery of its mission-critical products. With human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. of more than 9,050 information systems professionals, Amdocs supports a global customer base. For more information visit our Web site at www.amdocs.com |
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