Braxtel Communications Partners With Speechworks to Speech-Enable All-In-One Customer Contact Solution.Business/Technology Editors BOXBOROUGH, Mass.--(BUSINESS WIRE)--Nov. 13, 2001 ...Customer contact solution to offer cost-effective text-to-speech functionality to contact centers... Braxtel Communications, a developer of award-winning customer contact solutions, today announced that it has signed a reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. agreement with SpeechWorks International, Inc. (Nasdaq: SPWX SPWX Speechworks (stock symbol) ), a global leader in speech recognition and text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) technologies and services. Through this agreement, Braxtel will integrate Speechify speech·i·fy intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter. (TM), SpeechWorks' state-of-the-art, TTS engine, into its existing Fluency(TM) platform to provide a more comprehensive and cost-effective solution to small and medium-sized contact centers. Mississippi Forum on Children & Families is one business that is benefiting from Speechify's advanced TTS performance. Using Speechify, the Fluency platform will allow a caller to learn the requirements for the state's child health insurance program, request an application over the phone without a live agent, and aid callers in contacting the appropriate state or county department for assistance. "We get a lot of calls, but our limited budget meant a traditional live agent hotline service was out of the question," said Jane Boykin, president of the Forum on Children & Families. "Using Fluency's text-to-speech functionality, we're providing an otherwise unavailable service. In addition, we're doing it on a 24-7 schedule and with an efficiency rate and data collection capacity that comes as part of the package." Braxtel's Fluency Communications Suite(TM) is a full-featured, all-in-one system that seamlessly connects business applications with the communications infrastructure to help companies enhance customer sales and facilitate service transactions. Fluency incorporates a full spectrum of contact center features into one robust system, including advanced Automatic Call Distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Computer-Telephony Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), dialers, switching, and management and reporting capabilities. As a result, Fluency eliminates the need to invest in disparate technologies, leverages existing technology infrastructure investments, and offers full interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. with pre-existing systems and processes. "Integrating Speechify into our Fluency Communications Suite will open up a new world of opportunities because of the additional functionality the technology provides," said Rusty Coleman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president of Braxtel Communications. "With Speechify, we will be able to offer a high-quality TTS engine that will provide enhanced capabilities and easier transactions for contact centers and their customers." SpeechWorks' Speechify(TM) helps enhance the customer experience by providing dynamic, detailed and personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. information in a real-time, near-human automated voice. In addition, it reduces costs and speeds development by replacing human recordings in commercial applications such as address verification, order management and driving directions. "We are pleased to have partnered with Braxtel Communications to bring advanced speech applications to the small-to-medium sized enterprise market on the Fluency platform," said Steve Chambers, vice president of worldwide marketing at SpeechWorks. "Speech solutions are an integral part of any progressive customer contact solution providing anytime, anywhere access to information such as order and delivery status while freeing live agents from these non-revenue generating tasks." About SpeechWorks International Through the power of SpeechWorks technologies, the human voice is all a caller needs to access instant information and conduct transactions from any landline or wireless phone. Around the world, customer service innovators innovators people who will try new things. early innovators important figures in the farming or client community because they are the leaders in the introduction of new techniques and management systems. such as America Online See AOL. , Microsoft and Yahoo! are realizing returns on SpeechWorks applications that consistently delight and serve customers 24 hours a day. With over 100 partners, SpeechWorks delivers natural language speech recognition, speaker verification and text-to-speech (TTS) to leading corporations, telecommunications providers and government organizations worldwide. For a description of our products, services and unique customer programs such as the Speechworks Here(TM) Guarantee, call 617.428.4444 or visit www.speechworks.com. About Braxtel Communications Braxtel Communications, headquartered in Boxborough, MA and Dublin, Ireland, provides world-class customer contact solutions that combine voice and data technologies with business infrastructure to deliver the right information to the right person at the right time. Braxtel's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Fluency Communications Suite(TM), is a full-featured, all-in-one system that seamlessly connects business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions. Fluency eliminates the need to invest in disparate technologies, leverages existing technology investments, and offers full interoperability with pre-existing systems and processes. For more information, call 978-264-1992 or visit www.braxtel.com. SpeechWorks, Speechify and SpeechWorks Here are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and other countries. All other trademarks are the property of their respective owners. |
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