Braxtel Communications Joins the 3Com Solution Providers Program.Business/Technology Editors BOXBOROUGH, Mass.--(BUSINESS WIRE)--Sept. 11, 2001 ...Braxtel Demonstrates Interoperability The capability of two or more hardware devices or two or more software routines to work harmoniously together. For example, in an Ethernet network, display adapters, hubs, switches and routers from different vendors must conform to the Ethernet standard and interoperate with each other. Between Its Award-Winning Customer Contact Solution and 3Com's Networked Telephony Platform... Braxtel Communications, a developer of award-winning customer contact solutions, today announced that it has joined 3Com Corporation's (Nasdaq: COMS COMS 3Com Corporation (stock symbol) COMS Certified Orientation and Mobility Specialist COMS Continuous Opacity Monitoring Systems COMS City of Manchester Stadium (UK) ) Solution Providers Program to offer enhanced customer contact functionality for 3Com's NBX (Network Branch EXchange) A family of IP-based telephony systems from 3Com. The name was derived from "PBX," the traditional name for an enterprise telephone switch. (R) Networked Telephony solutions. As a member of 3Com's Solution Providers Program, Braxtel's Fluency Communication Suite(TM) will be promoted within the 3Com(R) NBX Authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: Reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. channel for use with the company's networked telephony solutions. Braxtel has proven interoperability between its Fluency solution and the 3Com NBX platform, and now will participate in joint marketing efforts with 3Com. The 3Com Solution Providers Program is a worldwide program that expands the array of software and services for 3Com's NBX family of IP-based business telephony systems. The program allows third-party applications vendors to establish interoperability with 3Com's NBX Networked Telephony platform, giving customers a broader selection of applications that are ensured to work together "out-of-box". 3Com's Solution Providers Program meets the growing industry demand for more productivity-enhancing applications that can be integrated with converged voice and data networks. "By working with companies such as Braxtel, 3Com will ensure that enterprise customers will have access to best-in-class applications to enhance their IP-based business telephone systems and meet their overall business communication requirements," said Ed Wadbrook, director, voice solutions, 3Com Business Networks Company. "We are delighted that 3Com has chosen to work with Braxtel to offer CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. functionality to its NBX platform," said Rusty Coleman, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president of Braxtel Communications. "Our relationship with 3Com will be a significant benefit as we continue to expand our sales reach throughout the U.S." Braxtel's Fluency Communications Suite is a full-featured, all-in-one system that seamlessly connects business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions. Incorporating a full spectrum of contact center features, including advanced Automatic Call Distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ), Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), Computer-Telephony Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), dialers, switching, and management and reporting capabilities, into one robust system, Fluency eliminates the need to invest in disparate technologies, leverages existing technology infrastructure investments, and offers full interoperability with pre-existing systems and processes. About 3Com Corporation 3Com simplifies how people connect to information and services through easy-to-use connectivity products and solutions for people and businesses. The company also provides access infrastructures and IP services platforms for network service providers. For further information, visit www.3com.com or the press site at www.3com.com/pressbox. About Braxtel Communications Braxtel Communications, headquartered in Boxborough, MA and Dublin, Ireland, provides world-class customer contact solutions that combine voice and data technologies with business infrastructure to deliver the right information to the right person at the right time. Braxtel's flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , Fluency Communications Suite(TM), is a full-featured, all-in-one system that seamlessly connects business applications with the communications infrastructure to help companies achieve enhanced customer sales and service transactions. Fluency eliminates the need to invest in disparate technologies, leverages existing technology investments, and offers full interoperability with pre-existing systems and processes. For more information, call 978-264-1992 or visit www.braxtel.com. 3Com and NBX are registered trademarks of 3Com Corporation. |
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