Brasil Telecom Selects Netonomy as Strategic Application Software Supplier.Business Editors BOSTON, BRASILIA, Brazil, PARIS--(BUSINESS WIRE)--July 31, 2002 Brasil Telecom Brasil Telecom S.A. (BrT) is a major Brazilian telecommunications company headquartered in the Brazilian capital of Brasilia. The company is one of three land line telephone companies in Brazil that emerged from the break-up of Telebrás. Will Deploy Entire MyNetonomy Customer Managed Relationship (CMR CMR Crude mortality rate, see there ) Product Suite as Core Self-Service Platform for all Its Customers and Partners Netonomy, the global leader in e-Care and e-Commerce solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announces that Brasil Telecom S.A.(NYSE NYSE See: New York Stock Exchange : BTM BTM See: Book to market. ; BOV: BRTO BRTO Brown Towhee (bird species) 3/BRTO4), one of Brazil's largest telecommunications companies, has selected the complete Netonomy product suite, MyNetonomy, to be the core customer facing self-service platform for its entire customer base. Brasil Telecom purchased the complete MyNetonomy product suite, which includes MyNetonomy NetService Center, MyNetonomy NetService Center Business Edition and MyNetonomy Channel Activator. With MyNetonomy NetService Center, Brasil Telecom intends to build loyalty by improving the overall service it delivers to its residential subscribers by creating a customer driven portal that provides personalized service that will increase interaction with customers while containing customer service costs. With MyNetonomy NetService Center Business Edition, Brasil Telecom intends to make customer service a key differentiator by providing corporate customers with hierarchical management of employee subscribers, advanced value-added commerce including bulk ordering, e-procurement and template-based account activation, and greater bill dispute, analysis and approval capabilities. Finally, using MyNetonomy Channel Activator, Brasil Telecom intends to reduce its cost of acquiring each new customer by streamlining the sales process, as well as improving the customer support it provides through its channel partners. "MyNetonomy gives us all the features we want right out-of-the box in a standard productized application and with proven deployments at some of the world's largest telecommunications service providers", said Waldeck Araujo Junior, Brasil Telecom S.A. CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. . "We are confident that it will reliably provide high performing customer self-service to all our customers and partners", concluded Araujo Junior. "Brazil with its dynamic telecommunications environment is a very attractive market for Netonomy," said John Ball, Netonomy's co-founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "We are very pleased to be announcing our first major customer relationship in that market with Brasil Telecom, one of the largest carriers in the region and one of the most innovative telecommunications service providers in the world." About Netonomy Netonomy is the global leader in self-service e-Care and e-Commerce solutions for the wireless communications industry. Netonomy enables communications service providers to achieve excellence in customer service by creating the customer-managed relationship (CMR), in which subscribers have a 360-degree view of their entire relationship with the service provider. The MyNetonomy CMR solution, built specifically for the global communications market, allows customers themselves to activate subscriptions, buy new products and services, resolve problems and manage bills online. MyNetonomy enables service providers to improve profitability, while removing deployment risk through proven 3-month implementations. Netonomy customers include: Bouygues Telecom, Cegetel, Mobistar, Orange UK, Telecom Italia, Vodafone and WIND. With dual headquarters in Boston and Paris, and sales offices in London, Madrid and Rotterdam, Netonomy partners with industry-leading management consultancies and application software vendors to produce complete solutions for the communications sector. For more information, please visit www.netonomy.com. About Brasil Telecom Brasil Telecom S.A. provides local, intra-regional long distance, network, data communication and other value-added services to the states of Acre, Rondonia, Mato Grosso, Mato Grosso do Sul Mato Grosso do Sul (pron. IPA: ['ma.tu 'gɾo.su du suw] [1]) is one of the states of Brazil. Neighbouring states are (from north clockwise) Mato Grosso, Goiás, Minas Gerais, São Paulo and Paraná. , Tocantins, Goias, Santa Catarina, Parana, and Rio Grande do Sul Rio Grande do Sul (rē`  grän`dĭ th s , as well as the Federal District. This operating area covers 23% of the population (over 40 million people), 25% of the Brazilian GDP GDP (guanosine diphosphate): see guanine. (approximately R$276 billion in 2001) and 33% of the nation's territory (nearly 2.8 million km2). For more information, please visit www.brasiltelecom.com.br.
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