Brands2Life Corrects and Replaces Previous Announcement, BW2230, MA-NETONOMY/HP.Business Editors NOTE: The following news release replaces and corrects the previous Netonomy news release, which ran earlier Monday on Business Wire, BW2230 (MA-NETONOMY/HP). BOSTON & PARIS--(BUSINESS WIRE)--Nov. 18, 2002 Netonomy Signs Worldwide Agreement With HP; Netonomy's Wireless Customer Self-Service Solution Included in HP Wireless Portfolio to Provide Customer Managed Relationships to Wireless Service Providers Netonomy, the global leader in self-service e-Care and e-Commerce solutions for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announced that it has signed a worldwide agreement with HP to provide its MyNetonomy e-Care and e-Commerce solution as part of HP's wireless solution portfolio. MyNetonomy is an Internet-based, customer-managed relationship (CMR CMR Crude mortality rate, see there ) solution built specifically for the communications industry. It offers business and consumer subscribers the ability to provision and manage their own accounts without calling a customer service representative or visiting a point-of-sale store. Users can change rate plans, purchase new products and services, view, analyze and pay bills online, and report problems via a dedicated, personalized customer portal, accessible using virtually any communications device Typically refers to a terminal used to send voice, video or text. Mobile phones, wireless PDAs and personal computers equipped with microphones, speakers and cameras are all considered communications devices. See modem. - PC, voice (via a voice browser A voice browser is a web browser that presents an interactive voice user interface to the user. In addition, it typically provides an interface to the PSTN or a PBX. Just as a visual web browser works with HTML pages, a voice browser operates on pages that specify voice dialogues. ), interactive TV, WAP (1) (Wireless Access Point) See access point. (2) (Wireless Application Protocol) A standard for providing cellular phones, pagers and other handheld devices with secure access to e-mail and text-based Web pages. , SMS (1) (Storage Management System) Software used to routinely back up and archive files. See HSM. (2) (Systems Management Server) Systems management software from Microsoft that runs on Windows NT Server. or iMode handset, PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). or any other handheld device. HP's wireless portfolio is designed to enable communications service providers to quickly launch highly personalized, self-service customer portals from a single point of contact. Through the self-service customer portals, both business and residential subscribers can select, configure and purchase products and services, manage their accounts online and pay bills electronically. "MyNetonomy as part of the HP wireless solution represents one of the world's first truly customer-focused, end-to-end portals for the wireless communications wireless communications System using radio-frequency, infrared, microwave, or other types of electromagnetic or acoustic waves in place of wires, cables, or fibre optics to transmit signals or data. industry," said John Hughes
tr.v. co·found·ed, co·found·ing, co·founds To establish or found in concert with another or others. co·found and executive vice president of Netonomy. "HP's software, hardware and IT services solutions together with Netonomy's wireless e-care and e-commerce application, delivers one-stop-shopping for a customer-managed relationship (CMR) portal that will help wireless service providers improve customer service and profitability. And with a three-month deployment time, the speed-to-market of the combined solution enables our customers to quickly leave the competition behind." "The MyNetonomy solution addresses a massive shift in how wireless subscribers are serviced in the telecommunications industry," said Volkhard Bregulla, vice president of Global Telecommunication/NSP Practice, HP Services. "We can now better enable the new breed of cost-conscious, service-driven carriers to offer a level of quality self-service to their clients, which helps them build real and long-lasting relationships." About Netonomy Netonomy is the global leader in self-service e-Care and e-Commerce solutions for the wireless communications industry. Netonomy enables communications service providers to achieve excellence in customer service by creating the customer-managed relationship (CMR), in which subscribers have a 360-degree view of their entire relationship with the service provider. The MyNetonomy CMR solution, built specifically for the global communications market, allows customers themselves to activate subscriptions, buy new products and services, resolve problems, and manage bills using virtually any communications device. MyNetonomy enables service providers to improve profitability, while removing deployment risk through proven 3-month implementations. Netonomy customers include: Bouygues Telecom, Cegetel, Mobistar, Orange, Telecom Italia Telecom Italia is formerly a partially state-owned Italian telco. It was once known as SIP, and it has the largest user base in Italy. Telecom Italia also owns shares in Telecom Argentina and Telecom Personal, fixed and cellular networks in Argentina. , Vodafone and WIND. With dual headquarters in Boston and Paris, and sales offices in London and Rotterdam, Netonomy partners with industry-leading management consultancies and application software vendors to produce complete solutions for the communications sector. For more information, please visit www.netonomy.com. Trademarks Netonomy and MyNetonomy are trademarks of Netonomy, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners. |
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