BoxTone Email Performance Management Technology Awarded Patent.

COLUMBIA, Md. -- Panacya Inc., a leading provider of next-generation systems management solutions, today announced that critical bottleneck detection technology underlying BoxTone(TM) - the company's flagship email availability- and performance-management software - has been awarded a patent by the United States Patent and Trademark Office.

Panacya was early to understand that when end-users access critical business systems - such as email and instant messaging - they have little interest in the back-end hardware and software. Their perception of the entire IT organization is based on their interaction with their email system - send, receive, calendar, contacts, search and retrieve. Fail to prevent email outages or slow-downs, and end-users and executives can quickly lose faith in the ability of their IT department to deliver on mission-critical services.

United States Patent 6,856,983 describes a method applicable to email systems and other IT systems to maintain continuous uptime and fast performance, by:

--Distributing software Analyzers at different levels of a hierarchy of the system

--Performing feed-forward reasoning from lower level Analyzers to higher level Analyzers within the system hierarchy

--Automatically comparing the performance of the system with various objective functions

--Identifying system bottlenecks by back-propagating in time the objective functions

--Using comparison discrepancies to adjust the system and to generate alerts

"We are delighted that the technology underlying BoxTone - Panacya's flagship email performance management product - has been awarded a United States Patent," said Alan Snyder, CEO of Panacya. "The BoxTone approach - with its breakthrough end-to-end view, in real time, of the flow of email as it moves across external email service providers into an organization's internal multi-vendor email ecosystem - is so revolutionary and unique, that Panacya has submitted an additional provisional patent application on the software."

How BoxTone works

BoxTone's early-warning radar monitors in 360 degrees the multiple layers of an email ecosystem, helping to head off outages and slowdowns before end-users overload the IT help desk. It starts by continuously checking for issues within SMTP, Blackberry, Outlook, and other mail flows and automatically baselining normal email flow performance for time-of-day and day-of-week. BoxTone Transactors are deployed at key locations within an email environment to simulate real email traffic, while agentless Collectors extract key metrics from internal and external processing nodes, routers, switches, and firewalls. BoxTone Analyzers automatically baseline for time-of-day and day-of-week server, application, and network performance metrics, as well as delivery times - both between system hops and end-to-end - before correlating email flow performance with the underlying application, server, and network infrastructure delivering the email.

BoxTone then automatically notifies IT operations when performance deviates from the learned normal range or exceeds a predefined Service Level Agreement for email performance. Once notified, the BoxTone user can drill down using the BoxTone Mail Flow Console to analyze email node and hop availability and performance metrics to quickly diagnose the root cause and correct the problem. So rather than monitor and react, IT operations can proactively analyze mail flow and mitigate issues to prevent emerging email problems from escalating into a catastrophic email outage, and, for the first time, hold email service providers to Service Level Agreements (SLAs) for uptime and delivery time.

BoxTone Availability

BoxTone by Panacya will be generally available for all sized enterprises and government entities in the second quarter of 2005, either as a software license deployed onto an organization's own server hardware, or as a pre-packaged server appliance, in both Standard Availability (BT1000) and High Availability (BT1000-HA) cluster configurations. To learn more about BoxTone, go to www.boxtone.com.

About Panacya Inc.

Columbia, Maryland-based Panacya Inc.'s software solutions provide enterprise IT organizations with the early warning needed to prevent crippling system downtime. Its customers include companies from the financial services, healthcare, retail, telecommunications, and other industries that rely heavily on business-critical, revenue-generating applications for business execution and growth. For more information about Panacya, go to www.panacya.com.

Panacya is a registered trademark, and the Panacya logo, BoxTone and the BoxTone logo are trademarks, of Panacya Inc. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.