Bottomline Technologies Software Selected By UK's Largest Insurance Group, CGNU; Bottomline-UK, Formerly Checkpoint Holdings, Ltd., to Help CGNU Automate Financial Operations.

Business/Technology Editors

READING, England--(BUSINESS WIRE)--Jan. 30, 2001

Bottomline Technologies(R) (NASDAQ:EPAY), the premier provider of Web-enabled billing, payment, and electronic banking solutions, today announced that CGNU, UK's largest insurance group, has selected Bottomline's software to streamline both their payments and collections services. The selection came through the efforts of Bottomline-UK, formerly Checkpoint Holdings, Ltd., which was acquired in August 2000.

The merger of CGU Life and Norwich Union Life earlier this year, brought together two major insurance organizations to create CGNU - the UK's largest insurance group with 15 million customers. CGNU is a top five European provider of life insurance and the world's sixth largest insurance group based on gross worldwide premiums.

CGU Life's key business processes, with a wide range of products and services, required a large variety of payments and collections from different business units to fulfil predefined service level agreements.

"The implementation of Checkpoint's i-Point solution provides us with the scalability and power that the former CGU Life required to maintain top level service whilst reducing overheads for better shareholder return," - Lawrence Peet, Head of Financial Services, Norwich Union Life.

CGU Life and its wide range of products and services meant that a large variety of payments and collections were made from different contract management systems and business locations. Bottomline-UK was asked to provide the i-Point solution as part of CGU Life's strategy to streamline its payment and collection processes.

Using i-Point they will be able to outsource their cheque production through CheckPay, produce ad hoc payments in house and develop renewal notice printing. (The printing element of the collections processes has been developed in conjunction with HSBC's Lockbox service.) The i-Point enterprise-wide solution provides the very latest in payment and collection efficiency, whilst ensuring the highest quality customer service for clients.

As Mr. Peet confirms, "The implementation of the i-Point solution, has helped us to progress our strategy of ensuring that we provide the most efficient service possible to our clientele. We are looking forward to developing further our use of i-Point following the launch of the new company, CGNU, to help achieve our merger savings."

"Our unique payment and collection solution provides CGNU with a platform to streamline their current key business processes allowing them to realise significant savings from their merger," said Peter Fortune, President of Bottomline-UK. "CGNU's current aims are achieved whilst providing them with a platform that will allow them to rapidly deploy new e-commerce processes as their project develops."

"Our acquisition of Checkpoint provides us with an enormous opportunity to combine industry knowledge, expertise and products in order to better serve our global customer base," said Dan McGurl, chairman and CEO of Bottomline Technologies. "We are very pleased with the synergies that we've developed through the acquisition and we look forward to providing additional industry-leading solutions to premier organizations such as CGNU."

About CGNU

CGNU's principal business activities are long-term savings, general insurance and fund management. CGNU is the world's sixth largest insurance group, a top five European life insurer and the UK's largest insurance group. It has more than 15 million customers worldwide and over (pound)200 billion of assets under management. For more information visit www.cgnu-group.com.

About Bottomline Technologies

Bottomline Technologies(R) (NASDAQ: EPAY) is the leading provider of Web-enabled billing, payment, and electronic banking solutions for the business-to-business market. Bottomline's three integrated e-business offerings enable corporations and financial institutions worldwide to integrate, automate, and streamline the entire financial supply chain. PayBase(R) provides a pathway from traditional paper checks to electronic payments, as well as sophisticated messaging, remittance, and anti-fraud tools. NetTransact(TM), the Company's business-to-business bill presentment and payment suite, enables enterprise billers and their trading partners to electronically present, adjudicate, and pay bills on-line. Bottomline's BankQuest(TM) is a corporate and institutional browser-based electronic banking platform that provides information reporting and transactional services for cash management, trade finance, and securities processing. Today, Bottomline's offerings are utilized by over 5,500 organizations representing every major industry sector. Founded in 1989, Bottomline maintains its corporate headquarters in Portsmouth, NH and international headquarters in Reading, England. Bottomline also has satellite offices located in most major cities. For more information, dial [phone] or visit Bottomline on the web at www.bottomline.com.

Cautionary Language

This press release may contain forward-looking statements that involve risks and uncertainties, including statements regarding expected benefits of use of the Company's products and future growth or results. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are competition, market demand, technological change, strategic relationships, recent acquisitions, international operations and general economic conditions. For additional discussion of factors that could impact Bottomline Technologies' financial results, refer to the Company's Form 10K filed September 2000 and Form 10Q filed November 2000.